Please refer to the OSU contact(s) listed below for:

Questions about administrative policy or procedures are often better answered by the appropriate administrative office. For example, contact the Registrar's Office for questions concerning the administration of Student information.

Administrative Data Systems Support

For Banner, OSCAR, Scholarship Management System, SCARF, ACTWON, Appworx, CORE, DegreeWorks, Luminis, and Workflow support:

  1. Contact a senior Enterprise Application user in your area for help. If the senior person is unable to resolve the issue, they should open an ACTWON Service Request with a type of "ACT_HelpDesk" and attach all relevant screen prints, problem descriptions, and outputs results.
  2. If the senior person is not available or does not have ACTWON access, send an email to: with attached screen prints, problem descriptions, output results, etc.
  3. If all else fails, call the Associate ECS director at (541) 737-7165.

Business Intelligence / Data Warehouse Support

Integrated Campus Systems Support

Integrated campus systems – Canvas, ONID, myOSU, MyDegrees, and EvalS – are supported by the Service Desk.

Instructors have additional Canvas support and training resources available. Please visit the TAC Canvas page for Canvas help and tutorials. 

Difficulty Accessing a System?

If you're experiencing difficulty simply accessing Banner, Canvas, ONID, myOSU, or any other campus wide system, you can contact the Service Desk for assistance. Before you do that, we recommend that you:

  • Be sure you're trying to login with your ONID password.
  • Test your Internet connection and make sure you can access web pages. If you can't, that means either your computer or the OSU network are experiencing Internet connectivity issues.
  • Check the Network Announcements blog for maintenance or outage notices. 
  • If you use AppWorx, Banner, or other administrative data systems, check your email, as we send email to users when an unexpected outage occurs specifically on these systems.