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Announcements for OSU's Network and Computer Services
Updated: 13 min 27 sec ago

RemoteApps Outage 5/1/2015 (Resolved)

Fri, 05/01/2015 - 7:32pm

We received a report this evening that the RemoteApps service ( was not working. As of 6:15PM, service has been restored.

This appears to have been a residual issue from the network problems earlier in the day. We apologize for the disruption in service.

-Kirsten Petersen, IT Manager Information Services, Oregon State University e: p: 541-737-9187

Network Issue contained

Fri, 05/01/2015 - 9:57am


As of approximately 9:40am we have contained the network issue and are continuing analysis as to the root cause. At this point we know that it was an exceptionally heavy use of the network coming from on campus. When we identify the source we will be able to work on remediation actions to prevent future events. We believe that all systems are back on line and full connectivity to the internet is restored. Please contact the OSU Computer Help Desk at 541-737-3474 if you believe you are seeing continued network problems.

Thank you,


Jonathan Dolan | Director, IT Infrastructure | Information Services | Oregon State University B211 Kerr Admin Building | Corvallis, OR 97331 | Phone: 541-737-5402

Wide Spread Network Event

Fri, 05/01/2015 - 9:03am


OSU is experiencing a wide spread network event this morning of unknown origin. We are seeing intermittent interruptions across the network and working to identify the cause to remediate it.



Jonathan Dolan | Director, IT Infrastructure | Information Services | Oregon State University B211 Kerr Admin Building | Corvallis, OR 97331 | Phone: 541-737-5402

2015-4-30 00:00 to 00:30

Wed, 04/29/2015 - 8:42am

Primary Contact: Joel Burks,

NERO has been notified by the customer circuit provider for the Klamath Falls and Medford Hub sites of planned maintenance between 0000 and 0030 on Thursday, April 30.

Customers can expect disruption of all traffic for 5-10 minutes during the maintenance window as the circuit provider implements a firmware fix.

Hunter connected NERO customers: Klamath Community College Klamath Community College – Lakeview Klamath County School District Klamath Falls City School District Oregon Institute of Technology OSU Josephine County Extension OSU Klamath Basin Research & Extension Center OSU Lake County Extension OSU Southern Oregon Research and Extension Center Southern Oregon ESD – Klamath Falls Southern Oregon Public Television Southern Oregon University

Exchange Mobile Data Network outage

Fri, 04/24/2015 - 10:53am

>From 3:30 pm yesterday 4/23/15 until 10 am today 4/24/15. An outage occurred for Exchange users on the mobile network Verizon. This was due to a firewall rule written in response to a report from the security team of large amount of anomalous traffic from a company (not Verizon) that we did not recognize. The rule has been removed and service has been restored. We apologize for the interruption in services

Jason Appah Network Engineering 4200 Valley Library Bldg Oregon State University Corvallis, OR 97331 541-737-8801

myOSU maintenance complete 4:00PM April 19 2015

Sun, 04/19/2015 - 4:19pm

Maintenance is complete and myOSU has been returned to service.

Due to technical issues not apparent in our test environment, planned upgrades were unsatisfactory. We executed our back out plan and the portal is operating normally.

Jill Swenson Associate Director, Enterprise Computing Services 541-737-0682

ONID Outage April 14 10:30pm – April 15 2:00pm

Wed, 04/15/2015 - 2:16pm

There was a partial outage for ONID Personal web pages ( from April 14th at 10:30pm to April 15th at 2:00pm. One of the two servers behind this service was unable to read ONID home directories after it was rebooted on April 14th at 10:30pm. We have changed the way ONID home directories are mounted to an “automount”, which will automatically retry if the mount is lost or unavailable.

Thanks, Andy Morgan ONID Support

Network outage

Tue, 04/14/2015 - 7:18am

We had a network failure this morning at 06:19 while doing routine network maintenance. At this time we believe all service has been restored and will continue to investigate and do a Post-mortem. -Josh

Josh J. Crowl Op Sys/Net Analyst III NOC/Wireless Operations IT Infrastructure Services Oregon State University 541-713-3446

myOSU Maintenance 7 a.m. Friday April 17 – 11:59 p.m. Sunday April 19, 2015

Mon, 04/13/2015 - 7:58am

myOSU will be unavailable from 7 a.m. Friday April 17 2015 through 11:59 p.m. Sunday April 20 2015. We will be upgrading the underlying software components, improving navigation, adding larger fonts and providing more mobile compatibility.

A maintenance screen will provide links to most commonly used applications and processes during the outage.

Jill Swenson Associate Director, Enterprise Computing Services 541-737-0682

Milne Data Center Maintenance April 14th 6 to 7 AM

Wed, 04/08/2015 - 2:35pm

Primary Contact: Joel Burks,

We will be upgrading the Milne Nexus switches. A notice was sent to dca-all with details.

Banner web server patching

Tue, 03/24/2015 - 1:00pm

Primary Contact: Jill Swenson,

We will be applying standard update patches to a Banner middle tier web server on March 24 from 6-7PM. A redundant web server will serve user requests during this maintenance.

Some users may see a “FRM-92150: Fatal error: web client version is too new” message when starting Banner INB after maintenance–this is resolved by clearing their java cache.

ONID Maintenance Saturday March 28th 8:00am – 9:00am

Tue, 03/24/2015 - 12:55pm

The ONID shell server ( will be unavailable Saturday March 28th from 8:00am to 9:00am. We will be upgrading the operating system to Debian Linux v7.

Andy Morgan ONID Support

Milne Data Center Maintenance March 24th 6 to 7 AM

Thu, 03/19/2015 - 9:21am

Primary Contact: Joel Burks,

On March 24th at 6 AM the Network Operations team will be doing maintenance on two redundant switches in the Milne Data Center. The goal of this maintenance is to upgrade the firmware and implement best practices settings.

This maintenance will be performed with Cisco TAC online. During the maintenance, industry best practices will be followed to prevent outages on services that are dual-homed to the two network switches being upgraded. However, there may be a brief outage (up to 20 minutes) on devices that are only connected to a single network switch.

Emergency change for DNS, Exchange 3/10 @ 10PM

Tue, 03/10/2015 - 4:35pm

At 10pm tonight (March 10th) we will be moving two of OSU’s DNS servers and one Exchange client access server to a different data center. These servers will be taken down one at a time and will be unavailable for a couple of minutes each. The services are redundant and most customers will not notice any interruption in service.

This is an emergency change to restore redundancy to these critical services.

If you have any questions, please contact the OSU Computer Helpdesk.

-Kirsten Petersen
IT Manager, Information Services
Oregon State University

FormFusion Maintenance

Mon, 03/09/2015 - 8:14am

Primary Contact: Jill Swenson,

FormFusion will be unavailable from 5-6PM on Tuesday March 10 due to scheduled maintenance. We will be making configuration changes.

FormFusion users have been informed of this maintenace through the FormFusion users mail list.

OSU Wide Network Outage

Tue, 03/03/2015 - 10:06am

Notice of Unplanned Outage

Information Services experienced a failure in the network core during regularly scheduled maintenance this morning. We have restored some basic services at this time (9am) but are working on additional issues and still have many inter-dependent systems nonfunctional. We will notify the campus community when all services have been restored.


———————– Jonathan Dolan Director, IT Infrastructure

If you have questions or concerns about this outage, please contact Network Engineering at net (at) or call 737-HELP.

Network Outage 3/3

Tue, 03/03/2015 - 9:59am

Information Services suffered a catastrophic failure of the core network this morning while conducting regular announced maintenance starting at approximately 6:45am. The root cause of this failure was identified and services restored at approximately 9:25am. We are currently working with our vendor to understand the technical problems and will be conducting an architecture review and review of procedures to understand how this happened and how to avoid it in the future.

If you have any questions or concerns please call the OSU Computer Help Desk.


Jonathan Dolan | Director, IT Infrastructure | Information Services | Oregon State University
B211 Kerr Admin Building | Corvallis, OR 97331 | Phone: 541-737-5402

Banner Table Change

Wed, 02/25/2015 - 11:36am

Primary Contact: Jill Swenson,

On March 3 2015, between 9:00AM and 1:00PM, we will be redirecting a number of processes to point to a table which has been restructured (old table: SERSSGP, new table SYRSSGP). This change has been tested in DEVL. Updates include replacing one Banner INB form (SEAASGN will be replaced with SYASSGP) and updating various processes which currently use the old table.

The only impact visible to users will be the form change. The primary users of SEAASGN (Registrar’s office and ID Center) have been notified of the form change and have tested the new form in DEVL. The process changes will be verified, and the old table will remain in place until all dependencies are removed. If necessary, these changes can be easily reversed.

Milne Data Center Maintenance March 3rd 6 to 7 AM

Tue, 02/24/2015 - 11:17am

Primary Contact: Joel Burks,

We will be upgrading the Nexus 6000s in the Milne Data Center. Here is a list of the devices connected to the network gear.

SIG Eth1/4 c7k-mcc Bay 1 Port Eth1/6 #datadomain link1 Eth1/23 #mcc-b5-sw39.sig l Eth1/25 Po308 mlag1a-nic1. Eth1/26 Po308 mlag1b-nic1. Po #datadomain Po308 #mlag-domain1 Po309 #mcc-b5-sw39.sig o Eth105/1/10 #data domain appli Eth105/1/14 #GSA-mp01 external Eth105/1/15 #GSA-mp01 internal Eth110/1/3 mccA14-U06.sig.o.e Eth110/1/4 #ispvs-mp01.sig

ONID Eth1/44 #vm1-onid Eth110/1/10 gridc.ucsadm

SSG Eth100/1/1 ex3.oregonstate.ed Eth100/1/ #nws-sql3 Eth100/1/48 ex3.oregonstate.ed Eth105/1/2 ex3.oregonstate.ed

CN Eth100/1/4 #tcs1.scf Eth100/1/42 #tssdracsw1; z1-24 Eth105/1/3 #tss-exagrid.tss.o Eth105/1/4 #exagrid1a.tss.ore Eth105/1/5 #exagrid1b.tss.ore Eth105/1/6 #exagrid1c.tss.ore Eth105/1/7 #exagrid1d.tss.ore Eth105/1/18 #exagrid02.tss.ore

Facilities Eth100/1/13 #mobile-fm

NOC Eth100/1/16 aruba-3600-L6 Eth100/1/17 aruba-3600-L7 Eth100/1/18 aruba-3600-L8 Eth100/1/19 aruba-3600-L9 Eth100/1/ aruba-3600-L10 Eth100/1/31 aruba-3600-L11 Eth100/1/32 aruba-3600-L Eth105/1/16 #cp2.nws Eth105/1/37 #statseeker

Unknown Eth100/1/7 #TandbergContent Eth100/1/15 #MCC-2-Dell09-pd Eth100/1/27 #ares-thinclient; Eth100/1/33 IDC-SFTP.pos.orego Eth100/1/40 #tandberg-49a740 Eth105/1/9 #USB to_IP_applian

ONID Maintenance Monday February 23rd 11:00pm – 11:15pm

Mon, 02/23/2015 - 2:17pm

The ONID-FS Windows file service will be unavailable Monday February 23rd from 11:00pm to 11:15pm. The Samba service will be patched to fix a security vulnerability.

Andy Morgan ONID Support