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Announcements for OSU's Network and Computer Services
Updated: 5 min 19 sec ago

Service Interruption, 09/29/2014 – 12:10 – 12:25pm, Wireless Outage UPDATE

Mon, 09/29/2014 - 1:09pm

Sent: Monday, September 29, 2014 1:05 PM Cc: Outages and Announcements

Incident: Wireless Outage – resolved. Date and Time: 09/29/2014 – 12:10pm – 12:24pm

The earlier campus-wide wireless outage has been resolved, and services are restored. Post-event troubleshooting shows one of the controllers rebooted, and failover did not happen. We are already working with the vendor to resolve this.

Service Interruption, 09/29/2014 – 12:10pm, Wireless Outage

Mon, 09/29/2014 - 12:11pm

Incident, not resolved: Wireless Outage Date and Time: 09/29/2014 – 12:10pm

We are aware of a wireless outage starting at around noon. We are actively troubleshooting. We will follow up with more details later.

2014-09-30 04:00-06:00

Fri, 09/26/2014 - 3:36pm

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

NERO has been informed that there will be fiber work in a splice case that carries traffic between Salem and Eugene. Except for opening the splice case, the fibers that NERO uses will not be disturbed. The contractor reports they do not expect any disruption to service.

Service Interruption, 9/26/14 12:34:14 to 12:44:18, Data Center Network

Fri, 09/26/2014 - 1:29pm

Incident, resolved: Data Center Network Date and Time: 9/26/14 12:34:14 to 12:44:18

At approximately 9/26/14 12:35 an emergency change was made to a data center router. The change inadvertently caused the data center network to go down for 10 minutes. This would have affected most, if not all services on campus.

OSU_Access Maintenance Tonight

Wed, 09/24/2014 - 1:49pm

Colleagues,

In order to mitigate some performance problems with the “OSU_Access” wireless network, the Network Operations Center will be performing brief maintenance this afternoon, Wednesday September 24th, at 5pm. This may cause a small outage for some customers using the “OSU_Access” wireless network. You may notice a brief slow down or halting of the wireless connection. This should last no longer then 5-10 minutes.

(Please note this outage does NOT impact “OSU_Secure”)

Information about the wireless networks at OSU can be found here – http://oregonstate.edu/helpdocs/network/wireless

We apologize for the inconvenience.

If you have concerns or questions, please contact the OSU Computer Helpdesk at osucomputerhelpdesk@oregonstate.edu or 541-737-3474.

Information Services

http://oregonstate.edu/is

Wireless issues this week

Wed, 09/24/2014 - 10:17am

As demand for the OSU Wireless network service has increased this week, we have received various reports of wireless issues.

We are working to diagnose and resolve these issues, and apologize for the disruption in service.

-Kirsten Petersen, IT Manager Information Services, Oregon State University p: 541-737-9187, e: ServerSupport@oregonstate.edu http://oregonstate.edu/is

LS Networks planned maintenance on Midnight to 5 am 9/25/2014

Thu, 09/18/2014 - 4:14pm

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

LSN Maintenance Ticket: 38673 – RESCHEDULED

Location of Work: Multi-Cities in OR and WA

Start time: 00:01 PDT 09/25/2014

End time: 05:00 PDT 09/25/2014

Circuit ID(s) impacted: Service Affecting

OSU – Millpoint

20/ETS/16297

Expected Outage/Downtime: Expect an outage up to 30 minutes each site.

LSN will be performing maintenance on September 25th, 2014 00:01 to 05:00 PDT in multiple cities in OR and WA. LSN will be performing software upgrades on Metro-Ethernet core equipment.

Banner and Many Administrative Systems Unavailable Friday Sept 19 11:59PM – Saturday Sept 20 12:01PM

Thu, 09/18/2014 - 3:20pm

We will be installing a critical update on our Oracle database servers between 11:59PM on Friday September 19 through 12:01PM Saturday September 20.

The following administrative systems will be unavailable during this activity:

Appworx Banner INB (all instances) Banner Self Service (Online Services) Banner Workflow BRM Cleanaddr CORE Reports (ODS/EDW) Data Warehouse Degree Works (MyDegrees) EvalS FormFusion myOSU MyVendor Multiple Assignments Nolij OSCAR PeopleAdmin R25/Web Viewer RAP/SRP Scholarship Management System Thank you,

Jill Swenson Associate Director, Enterprise Computing Services Oregon State University (541) 737-0682

LS Networks planned maintenance on Midnight to 5 am 9/18/2014

Mon, 09/15/2014 - 8:18am

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

LSN will be performing maintenance on September 18th, 2014 00:01 to 05:00 PDT in multiple cities in OR and WA. LSN will be perform software upgrades on Metro-Ethernet core equipment. Our Network Operation Center technicians will closely monitor the work and will do everything possible to minimize any inconvenience to you.

Patching CN-Home, CN-Share, TSS1, TSS4

Sat, 09/13/2014 - 8:05pm

I’ll be patching the two file servers CN-Home and CN-Share, and the DCs TSS1 and TSS4 during our regular maintenance period after 10 PM Saturday 9/13.

Bruce Beicke IT Infrastructure-Systems 541-713-3551 bruce.beicke@oregonstate.edu

Blackboard maintenance

Sat, 09/13/2014 - 8:36am

Blackboard servers have been successfully upgraded and returned to service.

ONID Maintenance Sunday September 14th 8:00am – 9:00am

Thu, 09/11/2014 - 5:48pm

Maintenance will be performed on the following ONID services Sunday September 14th from 8:00am to 9:00am:

– ONID Webmail (https://webmail.oregonstate.edu) – MyONID website (ONID Password changes, ONID Sign-Up) – ONID SSO (the old SSO system, not CAS) – Cacti graphs (http://cacti.onid.oregonstate.edu)

An internal MySQL database server will be upgraded. These services will be unavailable while the MySQL upgrade is happening.

I will be adding disk space to accomodate unexpected growth of the databases.

Andy Morgan ONID Support

Blackboard scheduled maintenance 09/13

Thu, 09/11/2014 - 8:24am

Blackboard will be unavailable from 6 – 9 AM on Saturday, the 13th.

Nolij

Thu, 09/11/2014 - 6:13am

Nolij has been returned to service.

Nolij Server Move

Tue, 09/09/2014 - 2:24pm

Primary Contact: Jill Swenson, welchco@onid.orst.edu

The NFS server hosting Nolij files will be physically moved to a different rack on September 10 between 6:00PM and 11:59PM. The Nolij application will be halted, the server moved and the application re-started and confirmed operational. The timeframe has been confirmed with Nolij application users. This is triggered by a need to move different equipment into the rack this server currently occupies. This is considered a low-risk activity, but can be reversed, if necessary.

Nolij Unavailable 6:00-11:59PM Wednesday September 10

Tue, 09/09/2014 - 2:17pm

Nolij will be unavailable between 6PM and 11:59PM on Wednesday September 10 due to a scheduled equipment move.

Jill Swenson Associate Director, Enterprise Computing Services Oregon State University (541) 737-0682

Lync Maintenance

Fri, 09/05/2014 - 3:37pm

Good Evening,

The IS Server Support team will performing routine patching and maintenance on two of the Lync servers Sunday at 9AM. We do not expect this maintenance to cause an outage, however lync users will be disconnected and re-connected as the servers are rebooted and users switch to the redundant server(s) and back.

Who will this affect: Mostly Transparent to customers. When will this happen: Sunday – 9:00AM What are we doing: Applying the remaining patches and Roll ups to Lync Why are we doing this: Maintaining current patch levels ensures compatibility, bug fixes, and health and welfare of the service.

If you have any questions or concerns please feel free to contact us.

Jason Appah Information Services, Infrastructure Group 4200 Valley Library Oregon State University Corvallis, OR 97331 541-737-8801 Jason.appah@oregonstate.edu [Description: cid:image001.png@01CD583B.8BD4B460]

OSU_Access Wireless Network Maintenance

Fri, 09/05/2014 - 1:18pm

Service(s) affected: OSU_Access Wireless Network

The OSU_Access wireless network will be down for maintenance for approximately 10 minutes.

Outage Window: Start: 09/05/2014 5:00 PM End: 09/05/2014 5:30 PM

Reason for outage: OSU_Access has been experiencing intermittent connectivity issues with a limited number of clients. In troubleshooting we need to restart a service.

Impact:

Departments affected: Any Users using OSU_Access will be affected

Locations affected: OSU Campus

Applications affected: OSU_Access connectivity will be affected

Network Outage Policy http://oregonstate.edu/net/info/policy/outagepolicy.php

If you have questions or concerns about this outage, please contact Network Engineering at net (at) oregonstate.edu or call 737-HELP.

NERO unplanned Outage for Medford Area 2014-8-27 3 pm

Wed, 08/27/2014 - 3:19pm

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

There was an interruption of service on the backbone circuit to the Medford hub between 15:05 and 15:08 today. NERO is currently investigating and working with the backbone circuit provider. Impacted customers include all those who connect to the NERO Medford hub. This includes: SOU, SOESD, SOPTV, and OSU Extension offices in Grants Pass and Central Point. Connectivity to the Medford hub is restored.

Banner Maintenance 8/29/2014 11:55PM – 9/1/2014 5:00PM

Tue, 08/26/2014 - 2:05pm

Banner and Banner-related applications will be unavailable from Friday, August 29 at 11:55PM through Monday, September 1 at 5:00PM due to annual software upgrades and maintenance work. This affects many online administrative applications.

What is affected:

* Online Services (Banner Self-Service), Banner INB, AppWorx, Nolij, OSCAR, Degreeworks and BRM will be inoperable the entire weekend. * Banner portlets and Banner-related links within the myOSU portal will be inaccessible over the entire weekend. * Data Warehouse will be available after 8:00 am on Saturday morning. * TouchNet will still accept payments but payments won’t be posted until the upgrades are complete

Thank you,

Jill Swenson Associate Director, Enterprise Computing Services Oregon State University (541) 737-0682

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