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Announcements for OSU's Network and Computer Services
Updated: 6 min 27 sec ago

Evening maintenance complete

Tue, 10/07/2014 - 10:33pm

Information Services has completed our evening maintenance on wireless in the College of Engineering buildings. We will be conducting one more maintenance at 5am tomorrow morning as part of our on going efforts to bring stability to the wireless network. Customers should expect a wide spread series of rolling 15-30 minute outages during our morning maintenance.

Sincerely,

Jon

———————— Jonathan Dolan Director, IT Infrastructure Oregon State University

Additional Wireless Maintenance Tonight and Tomorrow

Tue, 10/07/2014 - 5:09pm

Information Services will be conducting additional maintenance this evening (Tuesday 10/7) between 8pm and 1am and again in the morning (Wednesday 10/8) from 5am to 8am as efforts to stabilize the wireless network continue. Expect rolling outages (15-30 minutes) in the College of Engineering buildings this evening and a wide spread restart in the early hours tomorrow morning.

Jonathan Dolan | Director, IT Infrastructure | Information Services | Oregon State University B211 Kerr Admin Building | Corvallis, OR 97331 | Phone: 541-737-5402

Wireless Maintenance Complete

Sun, 10/05/2014 - 10:38am

Information Services has completed our load redistribution on the wireless network this morning and are testing to verify that everything is working as it should. If you believe there are current and ongoing issues on the OSU wireless network as a result of this change today (Sunday 10/5), please let us know at the OSU Computer Help Desk facebook page at https://www.facebook.com/osucomputerhelpdesk for a chance to win a $50 gift certificate at Amazon.com.

Jon.

Jonathan Dolan | Director, IT Infrastructure | Information Services | Oregon State University B211 Kerr Admin Building | Corvallis, OR 97331 | Phone: 541-737-5402

Saturday Wireless Maintenance Complete

Sat, 10/04/2014 - 9:27am

Information Services staff have completed the first of two wireless maintenance efforts designed to bring stability to the wireless network after last week’s issues. The failing controller has been replaced and an initial distribution of load has been completed. Testing will continue throughout the morning to verify that actions taken have had the desired effect. The remaining distribution of load will then be conducted Sunday morning (10/5) from 6am to 10am.

Jon

Jonathan Dolan | Director, IT Infrastructure | Information Services | Oregon State University B211 Kerr Admin Building | Corvallis, OR 97331 | Phone: 541-737-5402

Wireless Maintenance

Fri, 10/03/2014 - 5:52pm

Colleagues,

Information Services will be performing maintenance this weekend on the wireless network for the next steps in the mitigation plan to address this week’s instability. We will be taking a series of rolling wireless outages between 6am and 9am Saturday (10/4) and 6am and 10am Sunday (10/5). The purpose of these outages will be to:

a) Replace the failing equipment and

b) Redistribute the wireless load across the backend network resources.

Clients should expect brief 10-20 minute rolling wireless outages during these times. If you have questions or concerns please feel free to contact the OSU Computer Help Desk at 541.737.3474, osucomputerhelpdesk@oregonstate.edu or on Facebook. The Help Desk does maintain some limited hours on Sunday.

Jon.

Jonathan Dolan | Director, IT Infrastructure | Information Services | Oregon State University B211 Kerr Admin Building | Corvallis, OR 97331 | Phone: 541-737-5402

Resolved – Wireless outages

Thu, 10/02/2014 - 3:10pm

The previous wireless outages was resolved about 15 minutes ago. Wireless services should function again.

Johan Reinalda OSU Network Operations

Wireless outages

Thu, 10/02/2014 - 2:10pm

We are currently experiencing an outage on the wifi network on campus. We are working on restoring service as fast as possible.

Sincerely, Johan Reinalda OSU Network Operations

Resolved – Another wireless instability

Wed, 10/01/2014 - 11:03am

The previous outages on the wireless network has been resolved. It appears to be a the same problem that occurred earlier this week, and we will continue to work with the vendor to resolve this problem.

Johan Reinalda OSU Network Operations

Another wireless instability

Wed, 10/01/2014 - 10:29am

We appear to be suffering another instability on the wireless network that is impacting users. We are working on resolving this.

Johan Reinalda OSU Network Operations

Resolved – Wireless instabilities

Wed, 10/01/2014 - 9:56am

We have successfully increased the capacity of the backend resources in the wireless networks. This should resolve the intermittent wireless connectivity that some users experienced yesterday during high peak usage periods. Sincerely, Johan Reinalda OSU Network Operations

Wireless instabilities

Tue, 09/30/2014 - 5:38pm

Today some users of the OSU wireless network experienced connectivity problems due to insufficient backend resources to hand out network addresses. We are working on increasing the capacity of these resources, and expect this problem to be resolved early tomorrow morning.

Sincerely,

Johan Reinalda

OSU Network Operations

Service Interruption, 09/29/2014 – 12:10 – 12:25pm, Wireless Outage UPDATE

Mon, 09/29/2014 - 1:09pm

Sent: Monday, September 29, 2014 1:05 PM Cc: Outages and Announcements

Incident: Wireless Outage – resolved. Date and Time: 09/29/2014 – 12:10pm – 12:24pm

The earlier campus-wide wireless outage has been resolved, and services are restored. Post-event troubleshooting shows one of the controllers rebooted, and failover did not happen. We are already working with the vendor to resolve this.

Service Interruption, 09/29/2014 – 12:10pm, Wireless Outage

Mon, 09/29/2014 - 12:11pm

Incident, not resolved: Wireless Outage Date and Time: 09/29/2014 – 12:10pm

We are aware of a wireless outage starting at around noon. We are actively troubleshooting. We will follow up with more details later.

2014-09-30 04:00-06:00

Fri, 09/26/2014 - 3:36pm

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

NERO has been informed that there will be fiber work in a splice case that carries traffic between Salem and Eugene. Except for opening the splice case, the fibers that NERO uses will not be disturbed. The contractor reports they do not expect any disruption to service.

Service Interruption, 9/26/14 12:34:14 to 12:44:18, Data Center Network

Fri, 09/26/2014 - 1:29pm

Incident, resolved: Data Center Network Date and Time: 9/26/14 12:34:14 to 12:44:18

At approximately 9/26/14 12:35 an emergency change was made to a data center router. The change inadvertently caused the data center network to go down for 10 minutes. This would have affected most, if not all services on campus.

OSU_Access Maintenance Tonight

Wed, 09/24/2014 - 1:49pm

Colleagues,

In order to mitigate some performance problems with the “OSU_Access” wireless network, the Network Operations Center will be performing brief maintenance this afternoon, Wednesday September 24th, at 5pm. This may cause a small outage for some customers using the “OSU_Access” wireless network. You may notice a brief slow down or halting of the wireless connection. This should last no longer then 5-10 minutes.

(Please note this outage does NOT impact “OSU_Secure”)

Information about the wireless networks at OSU can be found here – http://oregonstate.edu/helpdocs/network/wireless

We apologize for the inconvenience.

If you have concerns or questions, please contact the OSU Computer Helpdesk at osucomputerhelpdesk@oregonstate.edu or 541-737-3474.

Information Services

http://oregonstate.edu/is

Wireless issues this week

Wed, 09/24/2014 - 10:17am

As demand for the OSU Wireless network service has increased this week, we have received various reports of wireless issues.

We are working to diagnose and resolve these issues, and apologize for the disruption in service.

-Kirsten Petersen, IT Manager Information Services, Oregon State University p: 541-737-9187, e: ServerSupport@oregonstate.edu http://oregonstate.edu/is

LS Networks planned maintenance on Midnight to 5 am 9/25/2014

Thu, 09/18/2014 - 4:14pm

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

LSN Maintenance Ticket: 38673 – RESCHEDULED

Location of Work: Multi-Cities in OR and WA

Start time: 00:01 PDT 09/25/2014

End time: 05:00 PDT 09/25/2014

Circuit ID(s) impacted: Service Affecting

OSU – Millpoint

20/ETS/16297

Expected Outage/Downtime: Expect an outage up to 30 minutes each site.

LSN will be performing maintenance on September 25th, 2014 00:01 to 05:00 PDT in multiple cities in OR and WA. LSN will be performing software upgrades on Metro-Ethernet core equipment.

Banner and Many Administrative Systems Unavailable Friday Sept 19 11:59PM – Saturday Sept 20 12:01PM

Thu, 09/18/2014 - 3:20pm

We will be installing a critical update on our Oracle database servers between 11:59PM on Friday September 19 through 12:01PM Saturday September 20.

The following administrative systems will be unavailable during this activity:

Appworx Banner INB (all instances) Banner Self Service (Online Services) Banner Workflow BRM Cleanaddr CORE Reports (ODS/EDW) Data Warehouse Degree Works (MyDegrees) EvalS FormFusion myOSU MyVendor Multiple Assignments Nolij OSCAR PeopleAdmin R25/Web Viewer RAP/SRP Scholarship Management System Thank you,

Jill Swenson Associate Director, Enterprise Computing Services Oregon State University (541) 737-0682

LS Networks planned maintenance on Midnight to 5 am 9/18/2014

Mon, 09/15/2014 - 8:18am

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

LSN will be performing maintenance on September 18th, 2014 00:01 to 05:00 PDT in multiple cities in OR and WA. LSN will be perform software upgrades on Metro-Ethernet core equipment. Our Network Operation Center technicians will closely monitor the work and will do everything possible to minimize any inconvenience to you.

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