Information Services

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

During the next regular maintenance window, 0400-0600, Monday, 11/03/2014 NERO will be updating firmware on our BGP route reflectors.

We do not expect customer impact, but are sending an outage notice as risk is increased.

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

The circuit provider to NERO’s Ontario hub will perform emergency maintenance between 00:00 and 06:00 on Saturday November 1. The work will replace equipment that is showing signs of failure. Impacted customers include: Malheur ESD, Malheur Ag. Experiment Station, and Malheur Extension office.

We will be upgrading Banner software to address a legislative requirement during our monthly Banner maintenance period this Saturday. Banner will be unavailable November 1 from 12:01AM through 11:59PM.

This outage will affect Banner INB and Banner Self Service (Online Services). Additionally, applications that query or interact directly with Banner may have limited functionality, including Appworx, Cognos, BRM, Cleanaddr, Degree Works (MyDegrees), myOSU, eValS, Nolij, OSCAR, Multiple Assignments, FormFusion, Scholarship Management System, MyVendor, R25 and Banner Workflow.

Jill Swenson Associate Director, Enterprise Computing Services Oregon State University 213 Milne Computer Center Corvallis OR 97331

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

LSN has informed NERO of two upcoming maintenance windows. The first is on Sunday morning, 10/26/2014, between 0000-0500. The second is on Monday, 10/27/2014, between 0000-0500.

During this maintenance we can expect intermittent outages on the backbone circuit between Eugene, Medford, and Klamath Falls. On Sunday we also expect and outage to MetroE connected customers in Eugene.

MetroE connected customers in Eugene: OSU Extension Coos County OSU Extension Linn County OSU Extension Curry County OSU Extension Lincoln County OSU Extension Douglas County

Primary Contact: Mike Akey, mike.akey@oregonstate.edu We will be moving the backend database for the DCA web-based log searching tools during our regular maintenance window from 10pm to 12, Saturday Oct. 25th. During this time, the log searching via tools.nws will be unavailable.

Primary Contact: Mike Akey, mike.akey@oregonstate.edu

We will be moving the backend database for the DCA web-based log searching tools during our regular maintenance window from 10pm to 12, Saturday Oct. 25th. During this time, the log searching via tools.nws will be unavailable.

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

Level3 has notified NERO of emergency maintenance on damaged fiber between Portland and Seattle. This maintenance will occur tonight, 2014-10-23, between 0000 and 0600.

NERO will monitor the situation and migrate traffic away from the affected circuit as needed.

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

During the next regular maintenance window, 0400-0600, Monday, 10/27/2014 NERO will be updating the firmware on the Customer Aggregation Routers in following locations:

Corvallis Eugene Portland

Customers at these locations will experience a small traffic disruption during the maintenance window when a redundancy switchover is invoked and the local router stabilizes.

The following ONID services were unavailable Sunday October 19th from 8:06am to 8:31am:

– ONID Webmail (https://webmail.oregonstate.edu) – MyONID website (ONID Password changes, ONID Sign-Up) – ONID SSO (the old SSO system, not CAS) – Cacti graphs (http://cacti.onid.oregonstate.edu)

An internal MySQL database service was restarted to fix an apparent memory leak, and the restart took much longer than anticipated. Unfortunately, some memory was not recovered so the server must be rebooted. The reboot will be scheduled for a future date.

Andy Morgan ONID Support

Primary Contact: Tim Bateman, tim.bateman@oregonstate.edu Need to replace hardware on Milne building and floor switches to correct the building uplink throwing errors. Time: 8am-9am, Saturday, October 18th. Impact: Building commodity network for Milne will be down during part of the outage. Top floor network will be down the 2nd half of the outage.

Primary Contact: Tim Bateman, tim.bateman@oregonstate.edu

Need to replace hardware on Milne building and floor switches to correct the building uplink throwing errors. Time: 8am-9am, Saturday, October 18th. Impact: Building commodity network for Milne will be down during part of the outage. Top floor network will be down the 2nd half of the outage.

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

During the next regular maintenance window, 0400-0600, Monday, 10/20/2014 NERO will be updating the firmware on the Customer Aggregation Routers in following locations:

Bend Hermiston La Grande Klamath Falls Medford Ontario Pendleton Salem WOU

Customers at these locations will experience a small traffic disruption during the maintenance window as the local router reloads and stabilizes.

Primary Contact: Joel Burks, joel.burks@oregonstate.edu Performing border router maintenance. No outage expected.

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

Performing border router maintenance. No outage expected.