Contact Us / 7-HELP

Contact Us / 7-HELP

Network Staff List

Consulting & Tier 3 Requests

Email Network Services

ONID, Computer & Printing

Call 7-HELP for phone repair and network issues

7-HELP Support Line for Phone Repair & Network Issues

Techs are on call 24/7 so please reserve after-hours help requests for urgent phone and network issues only.

  • Phone Repair & Network Issues
    • Email Us
    • Phone: 7-HELP or 541-737-4357
    • Handles: phone repair & network issues

Network Abuse & Network Security

Other Help Requests

Email IT Infrastructure Services & Telecom

Contact Us / 7-HELP

Network Staff List

Consulting & Tier 3 Requests

Email Network Services

ONID, Blackboard, Computer & Printing

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Network Consulting & Tier 3 Requests

Contact Us / 7-HELP

Network Staff List

Consulting & Tier 3 Requests

Email Network Services

ONID, Computer & Printing

Active Directory and Exchange Account Help

Departmental Computing Administrators (DCAs) can contact Server Support for Windows networking, Active Directory, and Exchange questions.

Jason Appah, Nathan Power, Bruce Beicke, Mike Akey, Mark Hammerschmith
Phone: 541-737-4710
Email: ServerSupport (@) oregonstate.edu

Tier Three Issues & Requests

Departmental Computing Administrators (DCAs) can email the Network Engineering staff for other tier three issues and requests noted below.

Email: net (at) oregonstate.edu

Domain Name Requests
Mike Akey, Kirsten Petersen

General Email Issues
Jason Appah, Nathan Power, Bruce Beicke, Mike Akey, Mark Hammerschmith

Mailman Email Lists
Mike Akey, Mark Hammerschmith

Maintain, DNS and DHCP
Mike Akey

SQL Database Hosting
Jason Appah, Bruce Beicke, Nathan Power

Network Operations Center (NOC)
Steve Heitmeyer, Joel Burks, Ian Downie, Josh Crowl, Greg Edmaiston

Network Security: Incident Response, Vulnerability Scanning, Firewalls
Alec Dhuse, Dave Nevin (Office of Information Security)

Proxy
Mike Akey

Server Backups
Steve Fowler, Gaylon DeGeer (Shared Infrastructure Group)

Server Monitoring with OpenNMS, Paging
Joel Burks

SSL Certificates
Alec Dhuse, Kirsten Petersen

VPN
Alec Dhuse, Mike Akey, Tony Brock

VMware
Steve Fowler, Gaylon DeGeer (Shared Infrastructure Group)

Wireless Network
Josh Crowl

Network Staff Directory

Name & Email Title Unit Phone
Jon Dolan Director   541-737-5402
Kirsten Petersen IT Manager Systems 541-737-9187
Alec Dhuse Network Security Engineer Systems 541-737-2878
Gaylon DeGeer Oper Systems-Network Analyst Systems 541-737-2091
Mark Keppinger Oper Systems-Network Analyst Systems 541-737-4483
Cary Shufelt Windows Network Architect Systems 541-737-9420
Tony Brock Senior Network Engineer Engineering 541-737-9607
Joel Burks Oper Systems-Network Analyst Engineering 541-737-2132
Ian Downie Oper Systems-Network Analyst Engineering 541-713-3447
Michael Gromek Oper Systems-Network Analyst Engineering 541-713-1346
Steve Heitmeyer Oper Systems-Network Analyst Engineering 541-737-4485
Greg Edmaiston Technical Services Manager Infrastructure 541-713-3442
Tim Bateman Oper Systems-Network Analyst Infrastructure 541-713-3443
Jim Byford Oper Systems-Network Analyst Infrastructure 541-713-3434
Josh Crowl Oper Systems-Network Analyst Infrastructure 541-713-3446
Sue Huffaker Property Specialist Infrastructure 541-713-3599
Brandon Wells Operations Manager Telecom 541-713-3431
Ray Aguilar Telecom Technician Telecom, Operations 541-713-3455
Nancy Ballerstedt Oper Systems-Network Analyst Telecom, Operations 541-713-3445
Dave Barrett Telecom Technician Telecom, Operations 541-737-2888
Russell Faulk Telecom Technician Telecom, Operations 541-713-3450
Mark Lincoln Oper Systems-Network Analyst Telecom, Operations 541-713-3459
Patty Zetzman Oper Systems-Network Analyst Telecom, Operations 541-737-7878
Allison Dettrich Oper Systems-Network Analyst Telecom, Business Services 541-713-3466
Carol Ritchey Oper Systems-Network Analyst Telecom, Business Services 541-713-3465
Edie Williams Oper Systems-Network Analyst Telecom, Business Services 541-713-3471
Brian Clark Oper Systems-Network Analyst OUS iNOC 541-713-3331
Tom Groves Oper Systems-Network Analyst OUS iNOC 541-713-3338
Doug Hopt Oper Systems-Network Analyst OUS iNOC 541-713-3336
Chuck Potts Analyst Programmer OUS iNOC 541-737-3340
Sharon Wahl Coord-Telemanagement System OUS iNOC 541-737-2277
Derek Abrams Manager Managed Communication Services 541-713-3330
Lawrence Eng Oper Systems-Network Analyst Managed Communication Services
Ryan Fordham Oper Systems-Network Analyst Managed Communication Services 541-713-2248