CN Desktop Support


(Fees are billed on an annual basis for the entire fiscal year)

CN Service

$828 per year for all .3 FTE or greater (effective 7/1/2015)

All staff and faculty within the department are supported.

All OSU owned computers in the department are supported.

Head counts are based on FTE reports for the prior fiscal year (e.g. FY18 charges are based on Nov. 2016 FTE counts).

CN Service is designed to meet the needs of most departments and offers our full range of services:

Network Login Account and email management, including accounts for staff, faculty, student workers and shared departmental mailboxes

  • User and Workstation Support via phone, email, walk-up and by appointment on-site
  • Network printer setup
  • Software Licensing and software installation
  • Secure File Storage and Backup (CN-Home, CN-Share)
  • Remote Access with MyCN
  • Training
  • Computer Purchase Recommendations
  • Consulting and Research

Additionally, our team is focused on providing you a secure computing environment. We provide the following services to ensure that your department doesn’t fall victim to a costly security breach:

  • Centrally managed firewall and security updates
  • System Center Endpoint antivirus deployment and monitoring
  • Full disk encryption
  • Security training


Special Projects (service description)
$64.00/hour Support for non-standard requests
Other Fees
At cost up to $4.00/year Additional department shared disk space (1GB increments)
$380 per year for all .3 FTE or greater (effective 7/1/2017) * Remote sites - All staff and faculty within the department are supported.
  All OSU owned computers in the department are supported.
Free Services
N/A CN student account (including Exchange mailbox with access to department shared disk space)
N/A Resource email account (room, equipment, and department calendars)
Computer Recommendations

Windows PCs

CN works closely with Procurement and Contract Services to offer pre-configured computers through the OSU Buy Orange program. This program has the following benefits:

Discounted pricing
Streamlined purchasing
Business class hardware
Better warranty support

Contact us when you're ready to make a purchase and we'll put together a recommendation that suits your needs.


CN performs compatibility tests with each release of Mac OS X to ensure that new systems run everything our customers need, including Windows-based applications. To help us perform these tests, please do the following before you purchase a Mac:

Make a list of software that you absolutely need to perform your job duties.
Make a list of peripherals, including the brand and model, that you already have and will need to connect to your new Mac. Peripherals include keyboard and mouse, monitor, network printer, and so forth.

Contact us with the above information and we'll put together a recommendation that ensures everything will run smoothly on your Mac.

* Does not include travel expenses to and from remote sites.


Each OSU department must sign an annual, fiscal year contract with Information Services for Community Network access and support. New contracts signed after July 1 will extend to the end of the fiscal year. After a contract has been completed and signed for a given fiscal year, Information Services will submit a journal voucher via the FIS system. New services or customers may be added during the contract year at no additional cost.

Approval must be obtained by a designated department representative and the assigned IT Manager before any additional services are started. Special project fees will be submitted via FIS, on a separate JV, after the special project is completed.

Either party in a contract can terminate the contract after giving one term's (90 days) written notice. The contracting department will be responsible for paying for the 90 days service from the point they submit the written termination request to the director of Technology Support Services. There will also be a special project fee charged to the department if the department terminates the contract, to pay for Information Service's time to remove Community Network software from departmental workstations. This service will be performed at Information Service's expense if Information Services terminates the contract.  Departments should also realize that they will need to purchase licenses for CN-provided software (i.e. Microsoft campus agreement).

Email regarding CN billing:

From: Wheeler, Andrew David
Sent: Thursday, February 23, 2017 3:17 PM

Subject: CN billing timing change

Executive summary:

You are receiving this note because you are the budget authority for a group that uses Client Services’ Community Network desktop support IT service.

Key takeaways:

  1. CN billing for FY17 will be the same (0% increase) as FY16.
  2. FY18 charges will be based on data mutually vetted during FY17.
  3. Going forward, Community Network charges will be based on the previous FY’s headcount reports.
  4. Community Network charges will begin the transition to quarterly billing in early March.

Community Network Customers,

During last year’s billing process, we received feedback from customers regarding some aspects of how billing worked and the communication of changes from previous years. A primary concern we discovered was surrounding the counting of staff for the purposes of billing and the frequency of our bills.  As you may know, Telecom has moved to an assessment model that sets the future fiscal year amount during the winter and then bills on a quarterly basis. As the result of discussions within Information Services, and with strong support from the UABC, we recognize the need for CN to switch to quarterly bills based on counts generated in the same fiscal year as Telecom in order to be more consistent and to avoid surprises. 

Community Network fees for FY17 will remain the same as last year.  What does that mean to you?  It means, that with a few exceptions, we’ll bill your unit the same amount for Community Network service this year as we did last year.  The exceptions will be cases where we made corrections after the initial invoice and new customers whose fees were pro-rated because they came on service mid-year. Beginning this year we’ll also move to quarterly billing so the fees will be spread out across the fiscal year. The first three quarters will post early March with the final quarter being billed in early May.

Benefits for the change:

  • Surprise-free budget planning around Community Network charges.
  • Quarterly billing support departments monitoring “burn rate”.
  • Changes identified during vetting can be planned for by both Community Network and our customers in the next FY.

Our normal headcount process will occur as it has in years past, the results will simply be applied to next FY rather than the current FY.

Please let me know if you have questions, comments, or concerns.



Andrew Wheeler
Director, Client Services
Information Services | Oregon State University
541-737-3846 | Milne 202

Two technicians working in the call center.


Community Network (CN) is the desktop support service provided by Information Services.

Our team of IT professionals are committed to customer service and empowering departments with technology to enhance productivity and promote the overall mission of the University.


CN service includes the following:

  • Single point of contact via the IS Service Desk
  • On-site support by appointment
  • Computer and software support including computer setup, software installation, printer setup, recommendations and purchasing, computer security, configuration management and full disk encryption
  • Loaner computers for emergencies
  • Network account and email management including accounts for staff, faculty, student workers, shared mailboxes, security groups, distribution lists, room and resource calendars
  • Secure File Storage on-site with CN-Home and CN-Share


Quick Links:

MyCN Remote Access

Remote Access to CN Resources

Welcome to MyCN. Using MyCN, you can access your Community Network (CN) email, home directory, shared directory, and change your password from any location in the world.

An Improved MyCN

If you have used MyCN to access your Home or Shared directories in the past you will notice a major difference in the service with a new interface and significant improvements in usability.

We made the transition to a browser based file manager that integrates with our current server structure to allow quick and easy access to files from off campus. The improvements include:

  • A browser based solution that does not require installation or set-up.
  • An interface with a layout similar to Windows Explorer or Mac OS X Finder.
  • A multiplatform solution (PC, Mac, tablets, phones) which improves device support.
  • Integration with Microsoft Office, OpenOffice, and local text editors.
  • The ability to generate links that allow download of files by off campus collaborators.

If you have any questions about using MyCN, you may submit a help request.

What would you like to do today?

Access My Home Directory Map Drive Icon or Department's Shared Directory Network Icon

(These directories are also referred to as "P:" or "F:" drive for Home and "S:" drive for Shared)

Web Browser Access
Accessing the Home and Shared directories via the web is possible utilizing all major browsers and works on Windows, Macintosh, and Linux operating systems. Just follow the steps below:

  • Launch the web connection in your preferred browser.
  • Login with your ONID username and password.  If you are using a non-unified account, login with your CN username and password.
  • If you need assistance using the interface, please see our additional instructions.

Alternate Mobile Device Access

While the interface can be accessed via the native browser on most mobile devices some users may wish to utilize a free mobile app to streamline the experience. The mobile apps can be downloaded to your smart phone or tablet from the following locations:

Once you have the app installed see the set-up instructions for Android and Apple devices.

Access My EmailEmail Icon

Click here to access your Email while you are off-campus! This will give you complete access to the Email messages that are stored in your Inbox, as well as your calendar and more! This will NOT give you access to Personal Folders that are stored on your computer at work.

Note: The Basic Client interface provides a faster, leaner interface.  This is the recommended interface for dial-up users and others with slower internet connections.

Note: Don't forget to put CN\UserName if you can't login!

Access My OSU Voicemail Settings

This link will take you to the Outlook Web App (OWA) login page. Once you're logged in, go to Options to modify your voicemail settings.

Change My CN PasswordChange Password Icon

You can now change your Community Network Password by logging into webmail at Please follow the instructions on changing your password and choose a password that meets or exceeds our security requirements, and you will have a brand new password!

CN Service Requests

The following Service Request Forms are for current Community Network customers only.

For some of these forms, you will need to log in with your account (ONID\Username or ONID email address) and be on the OSU network. (You can also use the OSU VPN to connect from off-campus.)

Account Requests

Resource Requests

Computer Hardware Requests

Surplus Requests

Other Requests

  • Standard support request (broken computer, software, etc.)


Tech Tips & Using CN

Access MyCN for Mac

MyCN is a web-based service offered by the Community Network that allows you to access the files in your personal and shared network space (commonly referred to as the P: and S: drives) from any computer that has a web browser and a live internet connection. This can be very beneficial if you are away from the office and need to modify that presentation you'd been working on earlier.

How to Connect

Go to the MyCN web page. When you scroll down the page, you will see one box for access to your Home Directory and a separate box for access to your Shared Directory.

MyCN web page

Click on the link that reads "Launch the web connection." A window will come up asking for your login credentials. Enter your CN username and password (Don't forget to put cn\ in front of your username!).

login screen

When you have successfully logged into MyCN, you will see the contents of either your personal space or your department's shared space displayed in the web browser (depending on which link you clicked on).

Now highlight and copy the entire address from the address bar. Once you have copied the address of your personal space you can close your web browser.

MyCN directory display

From the desktop, go to the Apple menu bar and select Go > Connect to Server...

connect to server menu

In the Connect to Server window, paste the address that you copied from your MyCN page into the Server Address bar. Once you have done that, you may want to click on the plus sign to the right of the address bar so that it will save it as a favorite server.

connect to server window

Click on the connect button to connect to you to your MyCN personal space. You will again be prompted for your username and password, and once again, don’t forget to put cn\ in front of your username.

 login window

After you have successfully entered your CN credentials, your personal network space (P: drive) will come up in a window similar to how it would appear if you were connecting from your computer on campus.

Finder window displaying home (P:) drive

Note on the left side of the window under SHARED is a computer listed as with an eject button to the right of the text. This indicates that you are connected to the MyCN server. When you are finished working on MyCN you will probably want to close your connection to MyCN for security purposes. To do this, click on the eject button. The window will close when the connection closes.

eject button

Access MyCN for Windows

Accessing Your Network Drives from Off Campus

Do you go to a conference and discover that you forgot to load your PowerPoint presentation? Sitting at home thinking about that report for the Dean that's due tomorrow morning that you've just remembered an important point you wanted to include? Now it's easier than ever to remotely access your network storage using MyCN.

How to Connect

To access MyCN, open your web browser (Internet Explorer version 8 or higher recommended) and point your web browser to:

MyCN web page

You can see that not only can you access your Home Directory (P:\ Drive), but also your department share (S:\ Drive), your email using Web Outlook, and you can change your CN password.

For this exercise, we will access your Home Directory.

Click on the link that says, "Launch the web connection." You will be prompted to login. Remember put in cn\ before your username.

login screen

You will then see a window that will look like the image below. Notice that it looks just like the Home Network Drive window on your office computer. To open or edit a document, simply double click your file. When completed, save as normal.

using MyCN

Alternatively, you can simply 'drag and drop' files that you might need copied to the computer you are working from. When completed and you want to save them back to your Home Network Drive, simply drag and drop them back into the window.


Installing Microsoft Lync

Community Network officially supports Microsoft Lync. If you'd like to install Microsoft Lync on a CN-supported Windows machine, follow the instructions below. The screenshots on this page are specific to a Lync 2010 installation on Windows 7, and some steps may vary on other systems. CN is available to assist and help resolve any difficulties or questions that might arise throughout your Lync experience.

Mac users should contact CN for assistance installing Lync on your Mac.

Before You Begin

  • Reserve 5-10 minutes to install and configure Lync. That said, the process can take just 2 minutes, depending on your computer's speed.

Installation Steps

  1. The installation process may reboot your computer so it is critical that you close all open files and applications.
  2. Click on the Start button (and then Settings if you have Windows XP).
  3. Click on Control Panel and then double-click on Run Advertised Programs.
    Win 7 Control Panel screenshot
  4. Note: If you do not see the same icons, change from category view to Large or Small icon view.
  5. Click once on "Microsoft Lync 2010 – Lync 2010 x64 chain."
    installing Lync
  6. Click on the Run Button. This will begin the installation process. This may take 10 minutes to complete, so please be patient.
    installing Lync
  7. You will get a pop-up asking you to download the program. Right above the download button, there is a small box with the option to "Run program automatically when download completes." Please check that box and then click Download.
  8. This will begin the installation process. This install will be "silent". There is no other interaction required or seen.
  9. After a couple minutes Microsoft Lync will show up in your Start Menu.
  10. Then you may close out of all open windows and proceed with your previous tasks.

In most cases, you will not need to reboot your system, but do so if prompted. If you encounter any issues, please contact the Community Network at 541-737-8787.

Using Lync

Instructions for using Lync are available at the OSU Helpdocs website.

Installing Microsoft Office 2010

Community Network officially supports Office 2010 for Windows. If you'd like to upgrade your system to Microsoft Office 2010, you can follow the instructions below to install it on your own.

Please note that the Community Network officially dropped support for Office 2003 for Windows on July 1, 2012. If you have files such as Access databases that were written in previous versions, please contact CN at 541-737-8787 to discuss an appropriate migration plan.

Customers using either Microsoft Office 2003 or Microsoft Office 2007 should experience a somewhat seamless transition to the new Office suite. The Community Network is available to assist and help resolve any difficulties or questions that might arise throughout your Office 2010 experience.

Before You Begin

  • If you use a multi-lingual version of Office, you cannot use this process. Instead, contact CN at 541-737-8787 and we will coordinate a manual install for you.
  • Reserve 60 minutes to install and configure Office 2010. That said, the process can take just 30 minutes, depending on your computer's speed.
  • Connect your computer via an ethernet cable while on the OSU campus. The install process will be slower over a wireless connection.

Installation Steps

  1. The installation process may reboot your computer so it is critical that you close all open files and applications.
  2. Click on the Start button (and then Settings if you have Windows XP).
  3. Click on Control Panel and then double-click on Run Advertised Programs.
    Win 7 Control Panel screenshot
  4. Note: If you do not see the same icons, change from category view to Large or Small icon view.
  5. Click once on Microsoft Professional Plus 2010 x86 English.
    Win 7 Control Panel screenshot
  6. Click on the Run Button. This will begin the installation process. This may take an hour to complete, so please be patient.
    Microsoft Office 2010 Progress Bar
  7. When prompted, click Close.
  8. You can now close the Control Panel window (if open).
  9. You can now close the Run Advertised Programs window (if open).

If you encounter any issues, please contact the Community Network at 541-737-8787.

Microsoft Office 2010 is now fully installed on your computer. In most cases, you will not need to reboot your system, but do so if prompted. The first time you open Outlook 2010, Outlook will take a few minutes to optimize your mailbox (~15 minutes for a 200MB mailbox).

Experiencing Problems or Have a Question?

If you experience issues with the upgrade or have a question please contact the Community Network.

Using Microsoft Office 2010

Below are links to online resources to help you in the transition to the new interface used by Office 2010. Be sure to add them to your browser Favorites or Bookmarks if you find them helpful.

Microsoft Training Courses for Outlook 2010
This website lists several training courses to help you get familiar with the new features snd updates that come with Outlook 2010.

Learning where features are located in Microsoft Office 2010 (covers all applications)
These interactive guides offer a way to easily discover how to perform tasks in Microsoft Office 2010 by first performing them in Microsoft Office 2003.

Other Conditions

Some individuals may see the following dialog box appear:

Win 7 Control Panel screenshot

This dialog box indicates that the installation files haven't been downloaded on this particular computer and will need to be downloaded in order to continue. How you proceed all depends on your location and your network connection:

On Campus - Plugged into a wired network connection
If you are on campus and connected to the network you can click on the "Run program automatically when download completes" and then click the "Download" button. Once you click "Download" you will see the "Program Download Status" dialog box that will estimate how much time is remaining before your Office 2010 install begins. You can download Office over a wireless connection but we strongly recommend that your computer be plugged into the network via an ethernet cable to optimize the download speed.

Win 7 Control Panel screenshot

Off Campus - Any network connection
If you see dialog box like the below that indicates an extraordinarily long download time, contact CN at 541-737-8787. Downloading during business hours over a slow remote connection is throttled to prevent network saturation. The download will work, but it will take an extermely long time to complete. CN can provide you with a much more convenient and speedy option.

Win 7 Control Panel screenshot

Installing Polycom People+Content For Windows

  1. Click on the Start button (and then Settings if you have Windows XP).
  2. Click on Control Panel and then click on Run Advertised Programs.

    Win 7 Control Panel screenshot

    Note: If you do not see the same icons, change from category view to Large or Small icon view.

    win 7 Download image

  3. Click once on Polycom People Plus Content and then Click Run
    win 7 Download image
  4. You will get a pop-up asking you to download the program. Right above the download button, there is a small box with the option to "Run program automatically when download completes." Please check that box and then click Download.
  5. This will begin the installation process. This install will be "silent". There is no other interaction required or seen. After about 1-2 min. you should see the People + Content icon visible on the desktop. Close out of all Open windows.

Once you see the new icon on your desktop the software is fully installed and ready for use. If you encounter any issues, please contact the Community Network.

Using Polycom People+Content

People+Content is an application that allows you to broadcast content through your Polycom without additional hardware using your computer and network.

How to use People+Content

First make sure you have the software installed. See People+Content Installation. Once that is finished you will just need to connect to your Polycom through the network.

1. Turn your Polycom unit on and wait for it to start up. You will need the IP address of your Polycom so you can connect to it. If you do not know the IP address, you can find it by looking under the Picture displayed on your Polycom. It should List "My IP." That is the IP of your Polycom.

2. Ensure that the computer you are going to be using to broadcast your content is connected to the network. For example, can you browse the internet? If not, connect your computer to the network via a hardwire or wireless connection.

3. Start the Polycom People+Content Software by double-clicking on the desktop Icon.

P+P screenshot

4. If this is the 1st time you have ran this software you will be presented with a firewall Alert. Check the Domain and Private Network Boxes, and click allow access.

P+P screenshot

5. The Application will start up and you will be presented with the control interface.

P+P screenshot
6. Enter Your IP address in the Conferencing System Address box. Leave the Meeting Password Blank and press connect.

7. Once your connection is established, your control interface will change to look like this:P+P screenshot

8. If you are going to be placing a call via the Polycom, now is the time to do that. Make sure there are no issues with the call and then proceed when ready using the People+Content software.

9. Pressing the Purple Play Button will begin broadcasting your entire computer's screen. What is visible on your screen will be visible to all call participants and audience members.

10. While broadcasting content, you can click on the magnifying glass icon on the control interface to zoom in on a specific area of your computer screen. Click on any of the yellow boxes to re-size and move the window. The pointer will change to a "Double-ended" arrow to resize and a "Hand" to move the window. Anything within the window will be displayed as full screen on the Polycom. Click the magnifying glass icon again to return to normal view.

P+P screenshot

11.To stop broadcasting your content, press the Purple STOP button on the Control Interface. This will disconnect you from the Polycom but will leave the People+Content application running, allowing you to reconnect and broadcast at will. Pressing the red X in the upper right corner of the control interface will close the application completely.

P+P screenshot

This software can also be used to broadcast content to only the monitor hooked up to your Polycom. All the above instructions are the same with the exception of placing a call with your Polycom.

If you encounter any issues, please contact the Community Network at 541-737-8787 Option 2 for on-campus customers and those based off-campus should press 3 for assistance.

WinSCP Profile Configuration

Due to security concerns, Oregon State University uses WinSCP for file transfers to/from Banner. The following information will help you set up WinSCP for Windows (no Mac version is available).

WinSCP Installation

  1. Visit the WinSCP website at
  2. Under the "Downloading WinSCP" header, click on "Installation package"
  3. Click "Save file" or "Save" (different browsers use slightly different wording)
  4. Save to your desktop
  5. Double click on the install program for WinSCP (the .exe file associated with winSCP, for example, "winscp551setup.exe")
  6. Follow the installation through completion.

Transferring Profile Information

  1. Open SSH
  2. Click "Profiles"
  3. Click "Edit Profiles"

screenshot showing the Edit Profiles selection

Click on a profile, and write down your host name, user name and port number. You can also leave SSH open while editing the profile information in WinSCP. Repeat for every profile you need to save.

screenshot of connection settings

Adding Profile Information

  • Open the WinSCP program (Start - Programs - WinSCP)
  • Enter the profile information you saved from SSH.
  • Enter your password

WinSCP screenshot

To enter remote directory information:

  1. Click on Directories
  2. Enter the directory path in the remote directory area
  3. Click Save

WinSCP screenshot

Enter the name you would like call the profile. "ONID" would be the most straightforward.

Click OK.

WinSCP screenshot

Note it shows up in saved sessions now.

Repeat for all of your profiles.

WinSCP screenshot

Login to a profile:

  1. Click Stored sessions
  2. Click on the profile name, in this case "Banner"
  3. Click Login

WinSCP screenshot

The first time you connect to a new server, WinSCP requests you add the host key to the cache. Press YES.

WinSCP screenshot

After accepting the key, the authorized use screen shows up. Click Continue.

WinSCP screenshot

File Transfer

File transfer is a simple operation. Your local files are on the left, remote/server files are on the right. To move a file to the server, click and drag a file from the left to the right. Note the plus symbol on the cursor indicating you are adding a file to that location.

Data Backup & Recovery

How Do I Use Shadow Copy?

What is Shadow Copy?

Shadow Copy is a new feature on the Community Network servers you can use to restore or recover recently modified or deleted files. This allows Windows users to recover recently modified files on your own, without having to call for help. (Mac users will still need to call us, as Shadow Copy is not compatible with Macs.)

Shadow Copy Details

Shadow Copy takes a snapshot of any changes that are made to files since the last snapshot. This allows customers to recover changes that they've made previously (or the complete file if its deleted.) If files are not available via Shadow Copy then data can be recovered by going through your support team, who will extract them from nightly tape backups.

Shadow Copy takes a snapshot two times a day during the week and one time a day during the weekend.

  • Monday - Friday: 5:00am and 12:00pm
  • Saturday & Sunday: 12:00pm

Shadow Copy Limitations

There are some limitations to Shadow Copy that you will need to be aware of.

  • When restoring a previous version of a file, customers can overwrite a known good file with a previous version. Be very careful!
  • Shadow Copy is only available on your network locations. This includes your personal and shared network drives. Data lost on your local computer cannot be retrieved by Shadow Copy or Tape Backup.
  • This is a PC-only feature. Customers that use a Macintosh will have to call their support team to have them do a Shadow Copy restore for them.
  • Windows 95, 98, 2000, ME, and XP SP1 will need to install a client in order to restore files. To install the client you can run the setup from here or speak with your support team to get the correct client installed.

How to use Shadow Copy to recover deleted or modified files

Recovering a Deleted File or Folder

This process will walk you through the steps of recovering a file or folder that has been deleted.

  • Open the directory that the file was located in.
  • Right Click in the directory that the file or folder was stored and select Properties.

    Shadow Copy screenshot

  • Click on the "Previous Versions" tab when the Properties window opens. If you don't see a "Previous versions" tab you need to install the client. To install the client you can speak with your support team to get the correct client installed.

    Shadow Copy screenshot

  • A list of snapshots will be listed for that resource.
  • Select a snapshot that had the last known good copy of your file or directory and click View.
  • A different window will open up displaying the contents at the moment of that snapshot.
  • Locate the file or folder that you wish to restore.
  • You have a few options at this point.
  • Option 1: Opening and saving the file
  •     Open the file and save it to the correct location.
  • Option 2: Drag the file/folder where you want
  •     If you have multiple files or a folder, simply drag the files or folder to their correct locations

Restoring a previous version of a file (or folder)

This process will walk you through the steps of recovering a previous version of an existing file.

  • Locate the directory where the file is stored.
  • Right Click on the File and Select Properties

    Shadow Copy screenshot

  • Click on the "Previous Versions" tab when the Properties window opens. If you don't see a "Previous Versions" tab, you need to install the client. To install the client you can speak with your support team to get the correct client installed.

    Shadow Copy screenshot

  • A list of available snapshots will be presented to you of that particular file.

    Shadow Copy screenshot

  • Select the snapshot that represents the last known good version of the file.
  • Click 'View' and verify it is the correct version of the file.
  • Once you have found the correct file you can do the following:
  • View: View the file directly and then save the file by clicking on File --> Save As to the correct location.
  • Copy: Create a copy of this file in the same directory as the original. You will now have both copies available.
  • Restore: This will restore the old file over the top of the current file.

** Warning ** Restoring the file will overwrite the current copy. Any data saved in the current copy will be overwritten with the older file.

More information about Shadow Copy

I don't see a "Previous Versions" tab

If you do not see a Previous Versions tab you will need to install the Shadow Copy client. Windows XP SP2 customers have this installed by default. Windows XP SP1, Windows 95, 98, 2000, ME customers will need to install the Shadow Copy client in order to use this feature. If you need help, please contact your support team.

What do I do if Shadow Copy doesn't bring my file back?

If the file cannot be recovered through Shadow Copy, it is most likely available through a tape backup restore. Contact your support team and provide the following information:

  • Name of the file
  • Location of the file
  • Last known time that the file was working for you

With this information the support team will do their best to locate the lost file for you. Always remember to back up important information.

Getting Help

How to Create and View Service Requests

The Community Network and IS Service Desk have recently moved to a new ticketing system called TeamDynamix.

How to Create a New Request

Creating a new ticket in the helpdesk enables us to quickly respond to your support request and keep a running track of issues that you might be experiencing. This history allows both you and our technicians access to prior discussions and decisions we've had with you and your equipment. At any time you can go back and look at your tickets should a problem re-appear.

To begin, go to

From this screen you will need to provide your Contact Information, then be able to provide a short descriptive subject and provide as much detail about your support request possible. Some common questions we ask are:

      How often does it happen? Is the problem intermittent, or can it be reproduced?

      When does the problem occur?

      If you get an error message, what does it say?

      What program(s) were open when the error occurred?

      Have you tried rebooting the computer?

If you have any attachements such as screenshots or documents you can click browse to locate the files and click on Attach to attach them to this ticket.

Click the "Send to IS Service Desk" button and your ticket will appear in our request queue. From here we will begin the troubleshooting process and contact you with a response shortly.

How to Update or Review a Request

Once a ticket is created you can review the status of that request at any time. Log back into the system, using your ONID account, here: If you do not have an ONID account, you will not be able to log in to view your tickets. 

You can see at a glance all of your open tickets and their current status.

image of teamdynamix

You can display all of your tickets, like this image shows, by clicking on "Status Class", select "[select all]", then pressing search. 

To make an update, click on the title of a ticket you want to make an update on. 

red box showing tickets

If you would like to make a modification or an update to this ticket, simply click on 'comment' enter information in the text box and click save.

Your ticket update will appear in our list and be taken care of shortly after we receive it.

OS X Yosemite

February 6th

Community Network is aware that Apple has recently released the OS X 10.10.2 update for Yosemite which, among other things, is intended to address multiple issues ranging from wireless and Bluetooth connectivity to overall stability and security issues. Overall reviews of the new release have been mixed at best, and there are numerous reports that the above-mentioned issues have not been fully resolved in the 10.10.2 update. For these reasons, Community Network will continue to block the installation of Yosemite at this time.

To be clear, Community Network is aware that the issues that have been reported to exist in Yosemite do not exist on all Mac computers that have Yosemite installed on them. In fact, the pattern of machines that are affected appears to be completely random. We understand that some customers may already be using personal Mac computers successfully that do have Yosemite installed on them and have a desire for continuity and consistency of experience between their work and personal devices, and we are trying to strike a balance between preventing support incidents and providing our customers with an ideal computing experience.

At this time, we will remove the installation block if a customer has a clear business need to install or test with Yosemite. We also will remove the block on Yosemite for those customers that wish to have a consistent experience between their personal and work machines. However, customers need to understand that there is a risk associated with installing Yosemite that Community Network has no control over. Because there are no guaranteed fixes for the issues that appear in Yosemite, the likely course of action would be to rebuild the affected machine and revert it back to OS X Mavericks (10.9.5).

These are the issues that Community Network is tracking and most concerned about:

Loss of wireless connectivity – Wireless connections on OS X Yosemite may randomly drop, and in some cases, stop working altogether. There are many suggested "fixes" that address the various wireless connectivity scenarios, but none of them work consistently.

Boot issues – There have been widespread issues of OS X Yosemite machines freezing halfway through the boot process. Again, there are a variety of suggested fixes for this condition, but in every case effectiveness has been inconsistent and short-term.


October 30th, 2014

Community Network is blocking the installation of OS X Yosemite at this time.

As your technology support partner it is our job to test and ensure that new software and operating systems will not adversely affect your ability to get your work done.  So far, everything we’ve heard and seen suggests that we should hold off on installing Yosemite on OSU computers.  The primary reason is that there have been many reports that Yosemite breaks wireless, and in some cases Bluetooth.  Loss of wireless connectivity would render many Mac computers, such as the MacBook Air, effectively unusable.  In addition, the Yosemite version of iWork is incompatible with the OS X Mavericks version; this has generated several calls to Classroom Support ( from instructors who were unable to open their presentations at the beginning of their lecture.

We will continue to monitor the situation and will let you know when we believe it is safe to remove the block on OS X Yosemite. 

Business need

In the meantime, if you have a business need to install/test Yosemite, please contact us and we can remove the block from your test computer. 


Mac OS X 10.9 (Yosemite) Compatibility issues


Endnote – Endnote X7.2 has been tested by EndNote. No other information on their site regarding compatibility of older versions of the software.

Parallels – According to Parallels’ website, only Parallels Desktop 9 and 10 will work under Yosemite, and Parallels Desktop 9 has a variety of known issues, even with all updates applied.

VMWare Fusion – Version 7 and 7 PRO are supported under Yosemite. None of the previous versions are officially supported.

Adobe Creative Suite – Officially Adobe says that Creative Cloud will run on Yosemite with no special updates. Adobe also says they have tested Photoshop CS6 for compatibility with Yosemite. Beyond that, Adobe makes no guarantee (or even acknowledges) that any previous version of the Creative Suite will work on Yosemite.

Microsoft Office – All Office products appear to open and function correctly, although Lync 2011 has a reported issue with connectivity when multiple languages are set as options within the Language & Region pane in System Preferences.

FileMaker Pro – Filemaker Pro 13 and Filemaker Pro 13 Advanced are compatible with Yosemite although there are some known issues. Filemaker Server 13 is not currently compatible with Yosemite.

Google Drive – Early reports that it may crash in Yosemite though it seems to be stable now.

iWork – For those users that have either upgrade to Yosemite and downloaded the latest iWork(Keynote/Pages/Numbers) updates, or they just bought systems with Yosemite and installed the update can expect issues using anything produced in iWork on any computer that hasn’t updated to Yosemite (this includes the Classroom computers throughout campus.)  Apple has not released the same update for Mavericks, nor have they indicated any intention to do so.  To fix the issue they need to export the files as an earlier version/PowerPoint/Word/Excel/PDF.  They do this by simply going up to File>Export and then choosing the type of file they would prefer.

Hardware Issues - There are widespread reports Yosemite breaking wireless and/or Bluetooth on some computers that it is installed on. So far, there does not seem to be a pattern or a specific model of Mac that it happens on, and there are no tried and true fixes for the issue.

Password Security

The University's Acceptable Use Policy requires that we keep our passwords to ourselves. While it's good to keep a password secret, most of us need to remember 2 or 4 or even more passwords for our variety of accounts. If you're like many of us, you can't remember what you had for breakfast, let alone the password you just had to change for that account you almost never use.

We have a few ideas that might help you with this. But let's cover some basic password rules first.

Password Don'ts

  • Don't share your password with anyone.
  • Don't use a common word like a name, a pet's name, or a common word out of the dictionary.
  • Don't use a number, like your birthdate.
  • Don't leave your password in a place where someone can find it.

Good Things to Do

  • Longer (12 or more characters) is generally better.
  • $peci@l Ch@r@ct3rs are G00d!
  • Use different passwords for different accounts (yes, this is difficult)
  • Change your password if you think there's a possibility that it has been compromised. Don't delay!

Okay, now that we've got the rules out of the way, here are a couple of simple solutions that might help you with passwords.

Option 1: Use a Passphrase

One way to get a nice long password is to use a passphrase. It can be a sentence that is easy to remember but pretty long. For example:
My dog has green spots is 22 characters long (including spaces), which is fairly difficult for a password cracking program to decode.

You can make your passphrase even stronger by throwing in a couple of special characters and at least one misspelling. For example:
mY daUg H@S green splots!

This passphrase is easy to remember, and is very strong. Nobody said that coming up with a new password couldn't be fun. But do not use your favorite quote or a line from a book. The black-hat types are getting smarter, and many use a dictionary of favorite lines from movies or book quotes to crack passphrases. It's better for you to use unique or nonsense phrases.

Option 2: Use a Random Password Generator

Use a random password generator to come up with a nice complex password of decent length (we recommend at least 12 characters). A good password generator can be found at

You'll end up with a nice long string of characters that is very hard to remember, so you have to write it down. This isn’t necessarily bad, but store it in a safe place (like your wallet or purse) and don’t write down anything else on it to identify what account it goes with. Do not keep it on or in your desk. Remember to make one password for each account.

Tough? Yes, but after a couple of days you get used to the new password, and typing it will not require thought.

We hope these techniques help. If you have any additional suggestions for making a strong passphrase or password, please contact your Community Network support team and we’ll be happy to pass those along.

Power Management

How Do I Change the Power Settings On My Apple Computer?

Community Network does not push power profiles or power settings to Apple computers. It is your responsibility as an Apple user to optimize the power settings on your computer. CN is investigating solutions to centrally manage settings on Apple computers.

You can use the following instructions to change your selected power settings.

  1. Click on the "Apple" icon in the top left hand corner.
  2. Select "System Preferences."
  3. On the System Preferences screen, click on the "Energy Saver" icon (it looks like a compact fluorescent light bulb).
  4. If you have a laptop (MacBook, MacBook Pro, etc.) and would like to maximize the power savings, please utilize at least the settings below.
    1. Computer sleep: 30 minutes
    2. Display sleep: 5-10 minutes
    3. Put the hard disk(s) to sleep when possible - check
    4. Wake for network access - check
    5. Automatically reduce brightness before display goes to sleep - check
  5. The image below is only when the computer is plugged into a power charger. You can select "Battery" to configure the power options for when the computer utilizes battery power.

Apple power settings

If you need further assistance, please contact CN.

How Do I Change the Power Settings On My Windows Computer?

If you would like to change the power profile selection on your computer, please follow the instructions below.

By default, OSU Energy Helper is selected.

* Note - The instructions might be slightly different depending on the configuration of your control panel view.

Windows 7

  1. Click on "Start." Picture of the Start button
  2. Click "Control Panel"
  3. Click "Power Options"
  4. Click "Change battery settings"
  5. Select the power profile you desire

Windows XP

  1. Click on "Start"
  2. Go up to "Settings
  3. Click on "Control Panel"
  4. Click on the "Power Options icon" (it is an image of a battery and a power plug)
  5. Change the Power Schemes drop down to OSU Energy Saver
  6. Click "OK"
  7. Close the Control Panel window

What Are the Benefits of Using Power Schemes and Power Settings?

Q: How much would this really save the university?

The estimated savings to the university is just over $70,000 per year and over 1 million lbs of CO2 emissions. These numbers apply just to CN-supported computers, which account for approximately 60% of the computers on campus for faculty, staff, and IS computer labs.

Q: What other benefits does this provide me as a computer user and the university?

  • Reduced electricity usage.
  • Reduced heat output and air conditioning usage.
  • Smaller environment footprint and carbon emissions.
  • Longer lifespan of equipment.
  • The documents and state of your computer are retained after the computer wakes up, either during the day, the next day or after the weekend! This means you are able to pick up where you left off easier and faster.

Q: What about Energy Star Ratings?

A: The OSU Energy Saver power scheme we have created meets or exceeds Energy Star guidelines.

What are the CN power schemes and how do they work? How do they affect OSU laptops?

Most modern consumer computer hardware includes components that can detect whether the computer has been idle, and notify the operating system (Windows or MacOS).  In this case, “idle” indicates that there has been no typing on the keyboard or operation of the mouse.  Originally, the purpose of this feature was to extend the battery life of portable computers by reducing their power consumption when not in active use.  These features are now available in nearly all consumer computers.  A power scheme is simply a list of power-saving actions to be taken at specified time thresholds of inactivity. 

To illustrate this, let’s examine the two power schemes CN has implemented.  These two schemes have been named "OSU Energy Saver" and "OSU Energy Helper." Here are the descriptions of those power schemes.

* Note - these power profiles only apply to Windows computers. To configure power settings for an Apple, please click here.

OSU Energy Helper (Default)

  Plugged in On Battery
Turn off Monitor(s) 10 5
Turn off Hard Drive 10 5
Sleep the computer Never Never
Hibernate the computer Never Never

OSU Energy Saver

  Plugged in On Battery
Turn off Monitor(s) 10 5
Turn off Hard Drive 10 5
Sleep the computer 30 20
Hibernate the computer Never Never

The first column describes the energy-saving action to be taken.  The second and third columns list the inactivity threshold (in minutes) which will initiate the action, depending on whether the computer is plugged in or running from battery, respectively.  As you can see, “Saver” profile is more ambitious: it will put the computer into sleep mode (see below) after 30 minutes, whereas the “Helper” profile will not. 

Q: Does this affect my OSU laptop?

A: Yes.  The power settings are identical to desktop computers when you are plugged into power.  When you are running on the battery the settings are slightly different.  In the chart above, see the difference between the Plugged in and On Battery columns.

Because sleep mode offers much greater energy savings, we strongly recommend that you use the “Saver” profile unless there is a specific reason not to do so.

What happens if I turn off my computer at night? What about Patch Tuesday? Backups?

Q: What happens if I turn off my computer at night?

Turning off your computer is certainly a good idea, and we encourage you to continue to do that. However, using the OSU Energy Saver scheme (available on Windows computers only) can save additional energy if you step away from your desk during the workday for 10 minutes or more. Placing your computer in sleep mode also allows you to quickly pick up on your work from the previous day. 

Q: What about Patch Tuesday?

CN has developed a simple method that will wake your computer up on Tuesday evening and allow it to run the necessary updates and the weekly antivirus scan.  We ask that you do NOT turn off your computers on Tuesday evenings. Putting your computer to sleep or using the OSU Energy Saver scheme is recommended.

Q: What about scheduled jobs that run overnight, like my backup?

Windows: If you have operations that run overnight, such as file backups, they are probably triggered with a scheduled task. Follow these instructions:

  1. Click Start – Settings – Control Panel
  2. Double Click “Scheduled Tasks”
  3. Double Click on the desired task
  4. Click on the Settings Tab
  5. Check the box “Wake the computer to run this task” located at the bottom of the screen.
  6. Click OK

Apple: Your Mac should be using Time Machine which does not run on a set schedule, rather all the time, so your data backup should not be affected by your computer going to sleep.

Q: Does the computer prompt for a password after waking up?

Yes, the computer will prompt for you to log in. Once you are logged in, your work will be restored to where you left it previously.

Remote Access

Create MyCN Shortcuts (Windows)

CN-configured computers contain shortcuts to your CN-provided Home Directory and Shared Directory. If you need to manually set up a computer with shortcuts, please follow these instructions. After you set up these shortcuts, you will need to be on the OSU network to utilize them (for example, if you're at home, you will need to establish a VPN connection).

    1. First, establish a MyCN connection using your web browser.
      1. Connect to your Home Directory or your Department Shared Directory, depending on which directory you want to access.
      2. Type in your User Name and Password
        • User Name: cn\username
        • Password: *******
        • Then press Enter or click OK.
      3. Once you are logged in, highlight everything in the address bar
      4. Click Edit - Copy
      5. Close your browser
    2. Open the "Computer" icon, either on your desktop or from your Windows button.
    3. Right click in the blank space on the right side of the window
    4. Click "Add Network Location" from the popup menu

Picture of Computer screen

    1. Click Next
    2. Click "Choose a custom network location" and click next.
    3. Right click in the "Internet or network address" box and click paste

Picture of Wizard

  1. Click Next
  2. Change the default name of "" to something that makes sense to you and click next
  3. Click Finish
  4. Now you have an easy shortcut you can use anytime to access your files stored on our servers.

Picture of Computer screen with new shortcut to access your files

How to Connect to CN Lite

Please use the following instructions to configure your device to access our Terminal Server. This will provide you access to an OSU configured workstation with Office 2010 (Outlook, Word, Excel, PowerPoint, Publisher, and Access), Data Warehouse, and access to your home and shared drives.


Setup For Windows 7 or Windows XP

  • If you are not on the OSU network, please establish a VPN connection to OSU. See the link above for configuration help.
  • Download the pre-configured RDP shortcut here (right click and "save target as...") and save it to your computer.
  • Double click on the CN Lite RDP shortcut that you downloaded.
  • You may receive the warning "The identity of the remote computer cannot be verified..."
  • Check the "Don't ask me again for connections for this computer" and click Yes.
  • Enter your CN username and password.
  • Ensure the "Log on to" line is set to "CN".
  • Click OK.
  • Begin working.

Setup For Apple MacOS X

  • If you are not on the OSU network, please establish a VPN connection to OSU. See the link above for configuration help.
  • Download the Microsoft Remote Desktop Connection Client here, then follow the setup instructions.
  • Download the pre-configured RDP shortcut here (right click or control-click the link) and save it to your computer.
  • Double click on the CN Lite RDP shortcut that you downloaded.
  • You may receive the warning "The identity of the remote computer cannot be verified..." Check the "Don't ask me again for connections for this computer" and click Yes.
  • Enter your CN username and password.
  • Ensure the "Log on to" line is set to "CN."
  • Click OK.
  • Begin working.

Setup For Apple iPads (all generations)

  • Download and install the RDP App located here.
  • Run the Pocket Cloud App.
  • Complete the following when you launch Pocket Cloud for the first time:
    • Click the + symbol.
    • Choose Manual Connection.
    • Choose RDP.
      Nick Name: CN Lite
      Username: Your CN username
      Password: Please don't save your password
      Domain: CN
    • Click Save in the upper right corner.
  • Click cnlite from the list on the left.
  • Click the Connect button on the right.
  • Enter your CN password.
  • Begin working.

Manually Configure a Remote Desktop Connection

  • Launch the Remote Desktop Connection software on your device.
  • Enter the server name:
  • Save the connection to your desktop.
  • See the instructions above for your operating system to complete the setup.

MyCN Access With a Web Browser

MyCN web access allows users to download files from their Home Directory and Shared Department Directory.

First, use your web browser to access either your Home Directory or Shared Directory. You will be prompted to enter your user name and password.

  • User Name: cn\username
  • Password: *******
  • Then press Enter or click OK.

This will give you a listing of the contents of the directory, similar to what you see below.

Sceen shot of web interface

Once you connect up to your directory, you will see a screen that looks something like this.  Below is the structured layout of this page.

Description of MyCN page

Your current location is across the top.  Just below that on the left side of the screen is the "To Parent Directory" link.  Clicking on this link will take you up a directory (or folder) in the structure.  Below that on the left side is the file data and time stamp of that file or folder.  To the right of the file data and time stamp is <dir> or a number.  This column lets you know if it is a folder or a file.  <dir> will be displayed if that is a folder.  If a number is displayed then it is a file. This number is the file size in kilo bytes (kb).  So a file size of 1300 is approximately 1.3 Mega Bytes (MB).  On the right side is the File or Folder Name.  If you click on a directory then you will be taken down a directory and shown the contents of that directory.  If you click on a file it will do one of two things.

  1. If you click on a file that your computer has a plug-in for, a plug-in is a small piece of software to open the file inside the web browser, then the file will open up inside the browser.
    1. You will not be able to save changes to the file on the personal space.
    2. You will be able to do a File - Save As and save it to the computer you are currently on.
  2. If you do not have a plug-in for the type of file clicked on you will see a window similar to this.

Screen Shot of Save prompt

  1. If you choose save then you can download it to the computer you are on and work on it from there. You will have to bring the modified file back into work and copy it back to your personal network space when you are done.

The easiest way to download a file is to right click on a file and choose "Save Target As", the wording may be a bit different depending on the web browser being used.

When you are finished simply close all browser windows.

Upgrading to OS X Mavericks

Apple released OS X Mavericks for free on October 22nd, 2013 which adds many new features and functionality (more details) to your Apple computer. Upon release we found that a number of applications weren’t compatible with the new operating system (including Symantec anti-virus) so we have worked to address those issues and have compiled the information below to help you plan for a successful upgrade.

Please note: It is critical that you perform a Time Machine backup prior to upgrading not only to have a backup of your important files but also to facilitate a recovery method if needed. If you aren’t sure how to do that and/or don’t have a backup drive available please contact us and we will be happy to assist.

Known Compatibility Issues

  • Symantec Endpoint Protection (No longer provided or  supported at the University)
    • Versions prior to 12.1.4 are not compatible. As noted in our last Patch Tuesday notification, on November 26th we deployed an updated Symantec anti-virus client (12.1.4) to all of the systems we support running OS X 10.7 Lion or higher. The new Symantec client adds support for OS X Mavericks but no longer supports OS X 10.6 Snow Leopard.
  • Parallels (for running Windows)
    • Version 8 or higher is required. We strongly recommend purchasing version 9 which officially supports OS X Mavericks.
  • VMWare (for running Windows)
    • Version 5 or higher is required. We strongly recommend purchasing version 6 which officially supports OS X Mavericks.
  • Adobe Creative Suite
    • Version 6 is officially supported but running updates is highly suggested. Version 5 and earlier are reported to work with updates (more details).
  • Microsoft Outlook 2011
    • Multiple users have reported issues sending and receiving email. A fix has yet to be identified so users are advised to use webmail at this time.
  • FileMaker Pro
    • Version 12 is supported but update 12.0v5 is required (download and details). All previous versions are not supported.
  • Mac Mail
    • Multiple users have reported issues sending and receiving email when connected to their email account or Gmail. Apple released an update (download and details) to address the issue with Gmail. A fix has yet to be identified for folks connecting to their email account so users are advised to use webmail if this becomes an issue.
  • Google Drive
    • This application is known to crash Finder. Google has issued a fix (more details) which should take effect after restarting the application.
  • EndNote
    • Version X7.0.1 was released recently to support Mavericks. Version X6 isn’t officially supported but may work. Version X5 and earlier have serious compatibility issues and are not recommended (more details).
  • ONID Wireless Printing (helpdocs)
    • As of OS X 10.7 this is no longer working. We submitted a help request with Apple but at this time do not have an ETA on a resolution. This is a popular service for students and since OS X 10.9 is a free upgrade we thought it would be worth mentioning.
  • Western Digital external hard drives
    • Western Digital has warned customers (more details) that Data loss can occur when using WD Drive Manager, WD Raid Manager, and/or WD SmartWare products.
  • DisplayLink adapters
    • A number of issues (more details) currently have yet to be resolved.


Recommended Upgrade Process

Note: We can help you through the entire upgrade process if needed but if you're able to do some of the steps below on your own that will help reduce your overall downtime.

  • Verify hardware compatibility (click here)
    • Please note that some features like AirDrop, AirPlay Mirroring, and Power Nap require different hardware versions as listed on the linked webpage.
  • Verify all essential applications are compatible with OS X Mavericks
    • If you have a question about an application that isn't above, contact us or check with the application developer directly.
  • Run Software Update and apply all updates
  • Perform the following actions in Disk Utility:
    • Repair Disk Permissions
    • Verify and Repair Disk if issues are reported
  • Perform a backup with Time Machine
  • Download and Install OS X Mavericks from the App Store
  • Update to the latest version of Symantec Endpoint Protection

CN Loaners

Computer loaners

The Service Desk will provide loaner laptops to Community Network customers when needed and depending on availability. Loaner computers are intended for short term loans (typically from a day to a few weeks). We currently have PC and Mac laptop loaners.

CN Loaners are generally provided in the following circumstances:

  • When waiting on repair or replacement of a malfunctioning computer
  • When waiting for a new computer to arrive and be configured
  • Telecommuting for a temporary period of time, such as when recovering from surgery.

When configuring a loaner computer, Service Desk staff will configure the operating system and commonly used software such as Office. We may not be able to accommodate all software or configuration requests such as additional monitors. Loaners are generally not high-performance computers and may not be appropriate for all use cases. 

Operating System Life Cycle Information

The following are the steps in the life cycle of support for computer operating systems:

  1. Early Adopter/Not Recommended. In this phase, a new operating system has recently been released by the vendor and is untested in our environment. Customers may see compatibility or functionality issues and IS staff will do "best effort" support. Community Network will be conducting formal testing of the new operating system to ensure stability and compatibility within the  enterprise environment prior to transitioning to the Optional stage.
  2. Optional (New). During this phase, Community Network staff will install the new operating system upon request only, and will fully support it.
  3. Standard/Recommended. During this phase, Community Network staff will install this operating system on all new computers and when performing a rebuild (unless the customer requests a different operating system).
  4. Supported. During this phase, Community Network staff will install the old operating system upon request only but will recommend that customers upgrade to a newer operating system.
  5. Decommissioning. During this phase, the vendor is no longer providing updates and Community Network will actively work with customers to upgrade their systems.
  6. CN unsupported. This includes operating systems that are no longer maintained by the vendor, as well as home versions of operating systems that are not appropriate for university-owned computers. 

Current Support Status for Windows and Mac Operating Systems:

  • Windows:
    • Windows XP - CN unsupported
    • Windows 7 - Supported
    • Windows 8/8.1 - Supported (Not Recommended)
    • Windows 10 Enterprise Current Branch - Standard/Recommended
  • Mac OS
    • OS X "Mountain Lion" (10.8) - CN unsupported
    • OS X "Mavericks" (10.9) - Decommissioning
    • OS X "Yosemite" (10.10)- Supported
    • OS X "El Capitan" (10.11) - Supported
    • macOS "Sierra" (10.12) - Standard/Recommended (See: macOS Sierra Known Issues)
    • macOS 10.13 High Sierra - Early Adopter/Not Recommended. IS staff are currently testing this operating system.


If you have a business need to install an operating system not listed above, please contact us to discuss.


Surplus Computer Equipment

We work closely with OSU Surplus Property to follow the OSU Policy on Disposal of Data Storage Equipment. All equipment with physical storage capability (desktop and laptop computers, external hard drives, flash drives, CD/DVDs, etc.) must be sanitized by us before sending the equipment to OSU Surplus. The sanitization process eliminates retrieval of potentially sensitive information and/or copyrighted software.

Note: this service is provided to Community Network customers only.

Please follow these instructions to submit a surplus request for computer equipment:

  1. Submit the surplus request form.
  2. The Service Desk will contact the requestor to arrange pick-up of the equipment.
    • Off-campus customers: please make arrangements to drop off your computer equipment with us in Milne Computer Center room 201. 
  3. The Service Desk will wipe all physical storage media and send the equipment to surplus.
    • Each item sent to surplus will include an index for department credit and a Certification of Readiness for Sale form. 

For more information on Surplus Property or to surplus non-computer equipment, please visit