Guide for New Faculty & Staff

OSU Accounts and Technologies Guide for Faculty and Staff

Get set up with OSU accounts, consulting resources, classroom technologies, and more

Who Should Use This Faculty & Staff Guide?

This OSU Account & Technologies guide is for new OSU employees, including part-time and student employees, who need to get connected to OSU systems such as employee payroll systems and email. Even if you are already connected to one or more OSU systems, we recommend you go through this guide, anyway, just to be sure you've covered the bases.

If you are associated with OSU in some other capacity (e.g. a vendor or contractor), this document likely does not apply to you. Please check with your OSU contact for details on accessing OSU resources as needed.

If you are a new student, please see the Guide for New Students.

What Does This Guide Cover?

  • Security issues
  • How to get computing help
  • ONID account setup
  • Exchange account setup
  • Settings for your mobile devices
  • Technology and training resources

Before You Start: Important Notes About Security

Please, never give anyone your passwords, whether via email, phone, or in person. Even OSU support staff will not ask you for your password. Each year, roughly 40 OSU user accounts are hacked because a person gave someone else their password.

On a related note, do not show login information to anyone and keep any passwords you write down in a safe place. Do not slap a sticky note onto your computer monitor with your password, as that is manifestly unsafe.

It is your responsibility to read and understand OSU IT policies, including those related to security, and we thank you in advance for taking the time to do this.

Getting Computing Help

There are many ways that you can get help with your computer, mobile device, or software application. These resources are relevant for the long term, and if at any point you run into problems with the setup described in this guide, you may access these resources for help.

OSU Computer Helpdesk

The student consultants at the OSU Computer Helpdesk provide "quick help" computer support to OSU employees and students at no charge. They are a good first point of contact for account or technology problems and questions. Visit them at or call them at 541-737-3474.

Get to Know Your IT Support Consultant

Colleges and departments on campus either have their own IT support consultants, or they contract out server, application, and device support to OSU's Community Network support team, or some combination of both. You may work with one consultant or you may work with a team of consultants.

If at any point you run into problems with your work technologies or with the account and device setup encountered in this guide, contact your IT consultant (also known as a Department Computer Administrator, or DCA). A consultant can orient you to your department's IT processes, provide you with email settings, help resolve hardware or software problems, and provide security consulting.

If you have an ONID account (more on that in a moment), you can look up your DCA on the Network Engineering website. Alternately, you can ask your supervisor or call the OSU Computer Helpdesk at 541-737-3474 and ask them to help you identify your DCA.


Yet another good help resource is the OSU Helpdocs website. There you will find hundreds of FAQs, setup guides, and technology tips. It's particularly handy for quick help, how-tos, and late night queries.


What Is an ONID Account?

OSU Network Identification (ONID) is a universal computer account for all OSU students and employees. Your ONID gives you access to the myOSU portal, Blackboard, InterLibrary Loan, and many other online services and networks.

Have you already created an ONID account?

Creating an ONID Account

Here's how you create an ONID account.

  1. Go to (link opens in new window).
  2. Click on the "Sign Up For ONID" link in the top left corner of the screen.
  3. Enter your OSU ID number (the 9 digit number you were assigned by OSU), your birthdate, and your first and last name.
  4. Click Submit.
  5. Follow the on-screen instructions.
  6. Be sure to write down your new ONID username and password, and do not share it with anyone!

At the end of this process, you will have your final ONID account login information. Remember that your ONID login gives you access to a large number of campus systems, so keep your login info secure. Don't give your password to anyone!

Need more help?

Should you run into problems or if you need more detailed instructions, please visit the ONID Sign-Up Instructions web page. If you continue to experience issues after reviewing those instructions, you may call the OSU Computer Helpdesk for assistance at 541-737-3474.

About Exchange Accounts

Pause Here If...
If you are an employee of the College of Oceanography and Atmospheric Sciences (COAS), the College of Engineering (COE), or the College of Science (COS), this section on Exchange accounts may not apply to you.

Your IT support consultant(s) can let you know whether you will use Exchange for email or if you will use some other system. If you don't know how to contact your IT consultant, try looking them up on Network Engineering's website. You can also ask your supervisor or call the OSU Computer Helpdesk at 541-737-3474 and we'll help you get in touch with one.

Most faculty and staff will have an Exchange account, which includes an email address. There are several differences between your Exchange account and your ONID account.

  • You will probably use your Exchange account, rather than your ONID account, as your primary account to send and receive email.
  • When you access Exchange resources, you will be asked for a username and a password. These are not the same as for your ONID account.
  • Whereas the OSU Computer Helpdesk provides support for your ONID account, your department employs separate staff to support your Exchange account.

Do you have an Exchange account?


Configure Exchange Client(s)

Before you try to set up any device, you need the following information and settings to configure your Exchange clients:

  • Your Exchange username (not the same as your email address)
  • Your initial password (which you will change)
  • Your email address
  • The domain you work in
  • The preferred email client your department wants you to use

Remember that your IT consultant can provide you with this information. And if you run into problems getting connected, have your IT consultant help you out.

Configure Exchange on Your OSU Computer

A variety of clients are available for Mac and Windows computers. The preferred client will usually be provided by your department.

Windows Mac

Configure Exchange on Your Mobile Device(s)

Naturally, you may also configure Exchange on your personal or department-provided mobile device(s).

Exchange Webmail

Exchange Webmail can be accessed at At the login screen, enter your domain\username combination and your password. Ask your IT Consultant for additional help if needed.

OSU_Secure Wireless Access

OSU_Secure enables data encrypted internet connections on campus. The general settings used for the OSU_Secure network are:

  • SSID: OSU_Secure
  • Security: WPA2 Enterprise
  • EAP Method: PEAP (PEAPv0/EAP-MSCHAPv2)
  • Key Type: AES (or automatic)
  • Phase2 Type: MSCHAPv2
  • Username: ONID Username
  • Password: ONID Password

More detailed instructions for your device and operating system, should you need them, are available at the OSU_Secure help document.

Set Up Voice Mail

  1. Get the default voice mailbox password from your department telephone coordinator.
  2. Dial 7-7111.
  3. Login with the default password and press the pound key.
  4. A tutorial will play and prompt you to:
    • Change your password. Your password must be between 5-15 digits, cannot start with a zero, cannot be your phone number, cannot be repetitive (e.g.-77777), and cannot be consecutive numbers (e.g.-123456).
    • Record your name
    • Record a personal greeting
    • Record a 'please hold' prompt (optional)
  5. Please allow at least 10 minutes before accessing your mailbox again to allow setup to complete.

Your department telephone coordinator should also give you an Authorization Code or Calling Card for long distance calls.

Technology Resources

Information Services provides an array of resources that help you teach, network, and connect. Below are just a few of these resources. A more complete list is in the above panel of IS services.

  • Technology Across the Curriculum provides in-person consulting, online tutorials, and webinars on a variety of instructional subjects, from Blackboard to pedagogy to using social and immersive media.
  • Classroom Technologies provides specially-equipped Enhanced Classrooms and state-of-the-art instructional technology. The unit works with faculty and students to test, evaluate and integrate new classroom applications and promotes an enriched learning environment at OSU.
  • Video cameras, still cameras, laptops, and other multimedia equipment can be checked out by faculty from Student Multimedia Services for use in or out of the classroom.
  • Professional Development Courses cover an array of IS-related topics from Web Programming to administrative applications such as Banner and Data Warehouse. Professional Development Courses are also available for non-IS topics such as Benefits and Manager Training.
  • IS Training is your central resource for training opportunities in Drupal, Banner, Administrative Data Systems, and more.
  • Helpdocs houses a large and growing number of technical help documents about OSU-specific technology.

And again, don't forget that the OSU Computer Helpdesk and your IT support (DCA) are there to help you throughout your time at Oregon State.