CN Policies

Contracts & Pricing

Each OSU department must sign an annual, fiscal year contract with Information Services for Community Network access and support. View CN Service Pricing »

CN Workstation Requirements

Computers must meet the minimum hardware and software requirements below to be eligible for CN service. View the CN Workstation Requirements »

Software Licensing and Support

Software that isn't covered under the Microsoft Campus Agreement or covered by the University under an existing site license agreement is the responsibility of each department to purchase and maintain. View Software Licensing and Support Policy »

Surplus Computer Equipment

We work closely with OSU Surplus. View Surplus Equipment Policy »

CN Workstation Requirements

Computers must meet the minimum hardware and software requirements below to be eligible for CN service. This helps ensure that systems meet the demands of current and future technologies. Computers that do not meet or exceed the minimum requirements below are not eligible for CN service, but may be serviced with a special project fee.

These requirements apply to most desktop and laptop computers. Special considerations can be made for mobile devices, such as tablets, netbooks, ultrabooks, etc. Please contact your IT manager if you have any questions.

PC Requirements

Hardware Minimum Recommended
CPU Intel Core Duo Series Intel Core i Series
Memory 2GB 4GB
Hard Drive 80GB 160GB
Optical Drive CD-RW/DVD CD/DVD-RW
 
Software
Operating System Windows 7 Professional Windows 7 Enterprise
Productivity Suite Office 2010 Office 2010

Macintosh Requirements

Hardware Minimum Recommended
CPU Intel Core Duo Series Intel Core i Series
Memory 2GB 4GB (8GB if using virtual windows machine)
Hard Drive 80GB 160GB
Optical Drive CD-RW/DVD CD/DVD-RW
 
Software
Operating System Mac OS X 10.6 or higher Mac OS X 10.7 or higher
Productivity Suite Microsoft Office 2011 Microsoft Office 2011

Contracts & Pricing

Contracts

Each OSU department must sign an annual, fiscal year contract with Information Services for Community Network access and support. New contracts signed after July 1 will extend to the end of the fiscal year. After a contract has been completed and signed for a given fiscal year, Information Services will submit a journal voucher via the FIS system. New services or customers may be added during the contract year at no additional cost.

Approval must be obtained by a designated department representative and the assigned IT Manager before any additional services are started. Special project fees will be submitted via FIS, on a separate JV, after the special project is completed.

Either party in a contract can terminate the contract after giving one term's (90 days) written notice. The contracting department will be responsible for paying for the 90 days service from the point they submit the written termination request to the director of Technology Support Services. There will also be a special project fee charged to the department if the department terminates the contract, to pay for Information Service's time to remove Community Network software from departmental workstations. This service will be performed at Information Service's expense if Information Services terminates the contract.  Departments should also realize that they will need to purchase licenses for CN-provided software (i.e. Microsoft campus agreement).

Pricing

(Contracts are billed on an annual basis for the entire fiscal year)

CN Service (service description)

$768 per year for all .3 FTE or greater

All staff and faculty within the department are supported.
  All OSU owned computers in the department are supported.
E-Station (service description)
$10.00/month E-Station hardware with support
Special Projects (service description)
$80.00/hour Support for non-standard requests
Other Fees
$2.00/month Extra mailbox space (1GB increments)
$4.00/year Additional department shared disk space (1GB increments)
$264 per year for all .3 FTE or greater Remote sites - All staff and faculty within the department are supported.
  All OSU owned computers in the department are supported.
Free Services:
n/a CN student account (100MB mailbox with access to department shared disk space)
n/a Resource email account (room, equipment, and department calendars)

* Does not include travel expenses to and from remote sites.

Network Access for Unsupported Computers

If you wish to connect your personal computer to the OSU network, or if you wish to connect any other computer not directly supported by CN, we can help you do this, but only after that computer is secured per this OSU Computer Helpdocs page.

We require that you take this step to help us prevent the spread of computer viruses and improve security for the entire OSU community. Contact us once you have completed the guidelines above and we will help you get connected.

Failure to follow the guidelines could lead to infection, resulting in immediate removal from the OSU network. Network access will not be restored until the infection has been removed. If your computer does get infected and is university-owned, we will remove the infection at an hourly special project rate.

Software Licensing & Support

Software that isn't covered under the Microsoft Campus Agreement or covered by the University under an existing site license agreement is the responsibility of each department to purchase and maintain. This includes purchasing the appropriate number of licenses for every workstation and a CD/DVD or digital copy of the installation media.

While it is our intent to help departments with all of their application needs to the best of our ability, some applications require specialized training and documentation to support. Depending on the complexity of the application and compatibility with our current environment, we may charge a special project fee to provide assistance.

Surplus Computer Equipment

We work closely with OSU Surplus to follow the OSU Policy on Disposal of Data Storage Equipment . All equipment with physical storage capability (desktop and laptop computers, external hard drives, flash drives, CD/DVDs, etc.) must be sanitized by us before sending it to OSU Surplus. The sanitization process eliminates retrieval of potentially sensitive information and/or copyrighted software.

Please follow these instructions to submit a surplus request:

  1. Contact us to pick up the computers and/or hard drives.
  2. We will wipe all physical storage media and return the equipment to you with Certification of Readiness For Sale forms for each one.
  3. Follow normal surplus procedures from here out.
    1. Go to the OSU Surplus Property web page at: surplus.oregonstate.edu
    2. Click on the link Submit your pickup request in the SPMS System.
      PLEASE NOTE: OSU Surplus Property is now using a system called "SPMS" for disposing of all OSU-owned property.  If this is your first time accessing this system, please call Surplus Property at 541-737-7347 to obtain login information.
    3. Click on the link Full Instructions for information on how to submit the pickup request.
    4. When all items have been entered, print a copy for your records, and to attach to equipment.
    5. Place a copy of the form on the equipment and surplus will come pick everything up.

Special Notes:

  • If a surplus monitor does not sell at auction, a recycle fee may be assessed by Surplus Property.
  • Off-campus customers, please make arrangements to drop off your computer equipment with us so we can sanitize it.  Once the equipment has been sanitized the equipment will be picked up by surplus.

Non-Computer Surplus

If you need to surplus non-computer equipment, please go to the OSU Surplus Property web site and follow their instructions: surplus.oregonstate.edu/.