About the Community Network

The Community Network is a centralized service established in early 1995 to offer reliable, low-cost desktop support to departments and colleges. We currently provide server, application and computer support for over 60% of OSU employees. By utilizing the University’s resources to manage and maintain departmental systems, the Community Network allows departments to focus on their core missions of administration, instruction, research and outreach.

Mission

Provide a secure and reliable computing environment with responsive support that enables employees to use technology effectively and promote the overall mission of the University.

Our Support Team

The Community Network support team is organized into several groups to help serve you better:

  • Our call center serves as a central point of contact for all of our customers. The call center receives requests for assistance and schedules tasks that require on-site assistance.
  • Our field team resolves requests that require on-site assistance.
  • Our build bench prepares all of the computers we support to ensure they're patched, updated, and meet the individual needs of our customers.
  • All our teams work with on-site technicians in Corvallis and Bend and with the traveling technicians who support the 60+ OSU offices around the state.

We also work closely with other units in Information Services to provide guidance and support for our customers.

Are You a New Customer?

The Community Network provides a short orientation session at the beginning of each term to help those new to our support. These sessions are open to all Community Network supported employees.

Contact Community Network

Hours: Monday – Friday, 8 am - 5 pm

Call CN

541-737-8787

then press 2
email CN

Support Tickets

email us!
Helpdocs

Helpdocs

avail. 24/7

Your Community Network support team serves CN-contracted customers only and provides support for issues including:

  • operating system problems (for example, your computer will not boot)
  • printing problems
  • software application problems (for example, Word crashes)
  • e-mail and network problems (for example, you're unable to log in)
  • computer consulting services (for example, assistance in selecting a new computer system)

CN Information Technology Managers

For general help requests, please call 541-737-8787 or submit an online support ticket.

 

Would you like to become a Community Network Customer?

If your department is interested in becoming a Community Network customer, please contact Scott Emery, Director of Technology Support Services, 541-737-2880, for more information.

Contact Community Network

Quick "How-To" Assistance From the OSU Computer Helpdesk

The staff and student consultants at OSU Computer Helpdesk provide quick "how-to" assistance on a variety of systems and software. They can also provide initial troubleshooting expertise and will escalate unresolved issues to your CN support team.

Phone: 541-737-3474
Website
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