IT Changes

Information Services seeks to communicate with the OSU community about the changes we make to the IT systems that we manage. Our goal is to manage, maintain, and upgrade systems in a thoughtful way so that we minimize negative impact to services and customers.

Achieving this goal requires that we plan changes carefully, consult with members of the community regarding planned changes, and respond to unplanned changes systematically to ensure minimal downtime.

Change Management is the formal term for defining our policies and processes. Please read about the Change Management & Incident Response Project page for additional background about this initiative.

Change Advisory Board

The Change Advisory Board (CAB) convened in December, 2012 and began drafting appropriate processes for changes and incidents. As basic processes are defined, the CAB will begin performing its function as a change review body even as it continues to define and refine change processes.

Change Policies

These policies apply only to services and systems owned by OSU Information Services.

The Incident Response policy does not apply to Security Incidents, which are covered by the Information Security Manual section 502: Incident Response and Escalation.

Communicate Changes & Incidents

These forms are for Information Services staff only. If you need to report an unexpected service interruption, please contact the OSU Computer Helpdesk.

Incident UNPLANNED OUTAGE
  • Communicate ongoing or recent Incidents
  • World-readable on IS website, RSS, Twitter, Facebook
  • Email sent to Outages list
SIGNIFICANT or EMERGENCY
  • Submit change plan before making a change
  • Will be reviewed by CAB and your Director
  • Communication will be developed after review
STANDARD CHANGES
  • Optional form to communicate Standard changes
  • Posts to Maintenance blog only – no email is sent
  • Not a replacement for your Change Log

Communicate an Incident (Unplanned Outage)

Please avoid overly technical jargon, as your message will not only be sent to the Outages email list but will also show up at the following locations.

Communicate a Significant or Emergency Change Plan

In most cases (excepting Emergency changes), you will develop a technical plan and a communications plan for your change prior to filling out this form. Please upload this documentation when submitting this form if you are able.

After you submit this form, the Change Advisory Board (CAB) and Unit Director can help shape the communications plan before any message is received by any customer.

Communicate a Standard Change

This optional communication will post your message to the Maintenance blog.

IT Change Calendar

The following planned changes will impact customer access to IT services. Links provide details of the nature and extent of the service interruption. Service-affecting changes are not permitted on blackout days. Planned changes that will likely not impact access to IT services are listed at the standard change blog.

August 2013
Su Mo Tu We Th Fr Sa
        1 2 3
4 5 6 7 8 9 10
 
11 12 13 14 15 16 17
 
18 19 20 21 22
 
23 24
25
 
26 27 28 29 30 31

Banner and Data Warehouse Nov. Maintenance

Event Date & Time: 
Thu, 11/28/2013 (All day) to Fri, 11/29/2013 (All day)
Service Owner: 
OSU Administrative Computing

 

Banner, the Data Warehouse, ODS/EDW and most administrative or Banner-related applications will be unavailable Thursday and Friday (28 and 29).

The affected Banner-related applications include: AppWorx, Banner INB, Banner SS, BRM, Cleanaddr, Data Warehouse, DegreeWorks (MyDegrees), EDW, EvalS, myOSU, Nolij, OSCAR, ODS, Multiple Assignments, FormFusion, Scholarship Management System, MyVendor, R25 and Banner Workflow.

This is our annual Oracle database, operating system and hardware maintenance activity. Banner and related applications will be brought down at 11:59PM on Wednesday night and brought back no later than 11:59PM Friday night.

Blackboard Maintenance, Apr. 2014

Event Date & Time: 
Sat, 04/19/2014 - 6:00am to 9:00am
Service Owner: 
Enterprise Computing

 

Blackboard will be unavailable for maintenance on Saturday April 19, 2014 from 6:00 am to 9:00 am.

Blackboard Maintenance, Dec. 2013

Event Date & Time: 
Fri, 12/20/2013 - 12:00am to Sun, 12/22/2013 - 11:00pm
Service Owner: 
Enterprise Computing

 

Blackboard will be taken offline Dec. 20-22 (Friday through Sunday) to perform an upgrade to Service Pack 13. To discover what's new in the upgrade, see all the details here. [PDF]

At a glance: Top 5 features in the Blackboard upgrade

  1. Interactive calendar
  2. Streamlined assignment grading
  3. Improved content editor
  4. Improved discussion boards
  5. New options to analyze test results

How can I find out more? Check out the short videos of some of the new features in Service Pack 13.

You can also attend one of TAC's webinars. Or send the Blackboard Steering Committee an email – no question is too large or too small!

Blackboard Maintenance, Jan. 2014

Event Date & Time: 
Sat, 01/25/2014 - 6:00am to 9:00am
Service Owner: 
Enterprise Computing

Blackboard will be unavailable during the maintenance window of 6:00 am to 9:00 am on Saturday, January 25, 2014.

Blackboard Maintenance, May 2014

Event Date & Time: 
Sat, 05/17/2014 - 6:00am to 9:00am
Service Owner: 
Enterprise Computing

 

Blackboard will be unavailable for maintenance on Saturday May 17, 2014 from 6:00 am to 9:00 am.

Blackboard Nov. Maintenance

Event Date & Time: 
Thu, 11/28/2013 - 6:00am to 6:00pm
Service Owner: 
OSU Administrative Computing

Blackboard will be unavailable from 6AM to 6PM on Thursday November 28 for regular monthly maintenance.

Blackboard Upgrade

Event Date & Time: 
Fri, 09/13/2013 (All day) to Sun, 09/15/2013 (All day)
Service Owner: 
Enterprise Computing

 

Blackboard will be taken offline September 13-15 (Friday through Sunday) to perform a planned upgrade to Service Pack 9.

 

Beginning 12:01 am Friday through Sunday 11:59 pm, Blackboard will be unavailable while the upgrade is completed and the system is tested. Blackboard will be back online Monday 12:01 am September 16.

 

More information about the upgrade is available at http://oregonstate.edu/tac/how-to-use/blackboard/blackboard-servicepack-9-upgrade

End of Year 2013 Critical Use

Event Date & Time: 
Sat, 12/28/2013 (All day) to Wed, 01/01/2014 (All day)
Service Owner: 
External Unit (not in IS)

 

Upgrades to IS systems and services shall not be scheduled between December 28 and January 1 so as not to impact criticial business use, including fundraising activities, annual reports, and administrative tasks.

Enterprise VPN Upgrade

Event Date & Time: 
Thu, 11/14/2013 - 6:00am to 6:30am
Service Owner: 
IT Infrastructure Services

 

On Thursday November 14th, from 6:00 to 6:30am, Network Services will perform a code upgrade on the enterprise VPN.  This code upgrade will most likely cause a service interruption during the maintenance window.  Users needing to use the VPN at this time should use the test VPN to avoid any interruption.

The test VPN can be accessed via a web interface at https://sapp4public.nws.oregonstate.edu/ or by adding a new profile in the Cisco AnyConnect for sapp4public.nws.oregonstate.edu. The test VPN will be available until a few days after the upgrade, after which users should not expect production level service and uptime from this test VPN.  The test VPN option will not be available for Site to Site VPN connections, these connection will most likely go down during the maintenance, but will be up and available after it is completed.

Firewall Upgrade

Event Date & Time: 
Sat, 12/21/2013 - 10:00pm to Sun, 12/22/2013 - 4:00am
Service Owner: 
IT Infrastructure Services

 

During a firewall upgrade on the night of 12/21, over the span of 6 hours, there will be at least four brief periods of Internet outages.  Each outage will last just a few minutes.

First week of classes, Winter 2014 term

Event Date & Time: 
Mon, 01/06/2014 - 8:00am to Sat, 01/11/2014 - 11:00pm
Service Owner: 
External Unit (not in IS)

 

Heavy use by instructors and students

Grade Submissions and Data Warehouse Activity, June 2014

Event Date & Time: 
Sat, 06/14/2014 - 8:00am to Wed, 06/18/2014 - 4:00pm
Service Owner: 
External Unit (not in IS)

Grade Submissions and Data Warehouse Activity, March 2014

Event Date & Time: 
Sat, 03/22/2014 - 8:00am to Wed, 03/26/2014 - 5:00pm
Service Owner: 
External Unit (not in IS)

Grades Submissions and Data Warehouse Activity

Event Date & Time: 
Sat, 12/14/2013 - 9:30am to Thu, 12/19/2013 - 11:45pm
Service Owner: 
External Unit (not in IS)

 

Upgrades to IS systems and services shall not be scheduled between December 14 and December 19 so as not to impact criticial academic use, including grade submission and posting.

Lync 2013 Upgrade

Event Date & Time: 
Fri, 03/21/2014 - 6:00pm to 7:00pm
Service Owner: 
Client Services

 

We are upgrading Lync Server 2010 to Lync Server 2013.  The change is simple from the administrative side and non-impactful to customers (end users). Following the upgrade, customers will be encouraged to upgrade their Lync client to take advantage of new functionality that cannot be experienced on older clients (though those clients will continue to work).

MediaSpace Certificate Upgrade

Event Date & Time: 
Sat, 09/21/2013 - 10:00pm to 10:30pm
Service Owner: 
Academic Technologies

Spring Term 2014: Finals Week

Event Date & Time: 
Mon, 06/09/2014 - 8:00am to Fri, 06/13/2014 - 4:00pm
Service Owner: 
External Unit (not in IS)

TouchNet Migration

Event Date & Time: 
Mon, 11/18/2013 (All day) to Tue, 11/19/2013 (All day)
Service Owner: 
External Unit (not in IS)

 

The following message was sent from the TouchNet service owner, Business Affairs

 

The TouchNet eCommerce data storage and maintenance will be migrated from local OSU servers to a hosted solution with data stored and managed at the TouchNet data center.  This project will also upgrade TouchNet applications (Payment Gateway, Marketplace uStores and uPay (including T-Link) sites, Bill & Payment, and Cashiering) from version 5 to version 6.  The targeted go-live date is Wednesday, November 6, 2013.

Moving to a hosted solution has several benefits including:

  • Reducing the requirement related to Payment Card Industry Data Security Standards (PCI-DSS) testing and auditing. 
  • The hosted solution is a significant benefit for ECS, as it will reduce the amount of time ECS staff expends on TouchNet data administration and data security, allowing those resources to be released for other work. 
  • From a service perspective, we will be able to upgrade the user interface for all modules, including Marketplace, Web Departmental Deposits, and tuition payments.
  • Moving to a TouchNet-hosted model will also enable OSU to utilize additional TouchNet modules in the future allowing for more flexibility for departments and students.

During production migration, all TouchNet eCommerce applications in the production instance will be taken off-line for 2 full days, Monday, November 4 and Tuesday, November 5, 2013.  We anticipate you will be online again by the start of business November 6, 2013.

Payment Gateway, Marketplace uStores and uPay (including T-Link) sites, Bill & Payment, and Cashiering will be taken off-line during the outage.  Please plan accordingly by notifying your customers and placing a message on your website.  If you have a third party maintaining your website, please ensure they are aware of the outage.

We apologize for any inconvenience and appreciate your assistance.

Winter Term 2014 Finals Week

Event Date & Time: 
Mon, 03/17/2014 - 8:00am to Fri, 03/21/2014 - 5:00pm
Service Owner: 
External Unit (not in IS)