Telecommunication Services, also known as Telecom, provides telephones, telephone services, and network data connections to the OSU Corvallis campus, OSU-Cascades and regional Extension service offices.
Telecom service and support hours are 8:00AM to 5:00PM Pacific Time, Monday through Friday.
If an employee currently has an OSU-provided smartphone, they may purchase the device from OSU. This purchase should be handled by each department.
Please note that Information Services will only support equipment purchased by OSU.
Please note that Information Services will only support equipment purchased by OSU. Below are Helpdocs that will help you set up email on your own.
An authorization code is required for all billable long distance calling from OSU extensions. Authorization Codes are seven digits in length. Each authorization code is assigned a Facilities Restriction Level (FRL). The FRL will designate what long distance calls can be made and their routing priority. The FRLs are as follows:
Authorization Codes should be kept private and confidential.
Oregon and Out-of-State Dialing:
OSU business calls - dial 9 + 1 + area code + seven digit extension, wait for recall tone (three short beeps) and enter your authorization code.
Calling card or major credit card calls - dial 9 + 0 + area code + seven digit extension, wait for tone, and enter your calling card or credit card number.
Collect calls - dial 9 + 0 + area code + seven digit extension, and remain on the line for telephone company instructions; say "collect" on cue.
OSU business calls - dial 9 + 011 + country code + city code + extension, wait for recall tone and enter your authorization code.
Note: Sometimes it helps to insert the # button after dialing the extension to let the phone system know you are done dialing the international number.
Calling cards or major credit cards - dial 9 + 01 + county code + city code + extension, wait for tone and enter your calling card or credit card number.
Toll-Free Numbers: Dial 9 + 1 + (800 or 888) + seven digit extension.
Most requests for Telephone or Network service should be made by the Telephone Coordinator for the department. You may look up your Telephone Coordinator here:
If you are a Telephone Coordinator, please use this form to make a service request:
Form to Request Telecom Service (This link requires ONID login)
|Service||Phone & Contact|
|Voice & Data Repairs||541-737-4357 (7-HELP) - Help Line|
|Customer Service||541-713-3440 - Customer Service or E-mail|
|Audix (Voice Mail)||541-713-3440 - Customer Service|
|Authorization Codes||541-713-3440 - Customer Service|
|Billing||541-713-3466 - Allison Majnarich|
|Cell Phones||541-713-3440 - Customer Service|
|Directory Changes||541-713-3440 - Customer Service|
|Pagers||541-713-3440 - Customer Service|
In order to sign up for any of the following services you must be a registered student at Oregon State University or Linn Benton Community College for the terms which you purchase the service. Come down to our office to sign up for services but don't forget your Student ID card. We can't help you if you don't have a valid Student ID card. Please call if you have any questions: 541-713-3440 or 3-3440 if you are on campus.
For Internet services provided to students living in the residence halls or cooperative houses go to the ResNet home page.
OSU students who are living in the dorms or residence halls on campus are eligible for the following services:
Before reporting an issue, please take a few minutes to do some simple troubleshooting. Then call 7-4357 (7-HELP) to report any problems. When calling to report a phone problem have the following information ready:
If you do not hear a dial tone, please check for the following.
If you can't be heard, but you can hear caller:
If you can't make off-campus calls:
If you are not receiving incoming calls: