Telecom

Telecommunication Services, also known as Telecom, provides telephones, telephone services, and network data connections to the local OSU campus and regional extension service offices.

Telecom works closely with Network Engineering to provide FlexNet data services and with the Residential Computer Network for the Residence Halls and Cooperative Houses.

Service and support hours are 8:00 to 5:00, Monday through Friday.

Cell Phones

  • Employees must usually purchase their own equipment and services. Contact a carrier to establish a personal account.
  • Under special circumstances, a phone may be purchased by OSU if approved with signed authorization form (Excel file)
  • OSU may provide email connectivity for $10/month
  • Employees may apply for communications allowance (PDF). The monthly communication allowance amount is $20-$120 and must not exceed 85% of the employees monthly service amount. The allowance form must be signed by the Department Dean/VP or Director and sent to Network Services in Kerr Admin

If an employee currently has an OSU-provided smartphone, they may purchase the device from OSU. This purchase should be handled by each department.

Please note that Information Services will only support equipment purchased by OSU.

Blackberry users: As of July 14, 2013, Oregon State University will no longer be supporting the Blackberry Enterprise Server (BES). Please follow instructions at Helpdocs for alternate email setup instructions.

Technical Support & Email Setup

Please note that Information Services will only support equipment purchased by OSU. Below are Helpdocs that will help you set up email on your own.

Policies & Forms

OSU Discounts from Cell Providers in Our Area

Employees must usually purchase their own equipment and services. The following providers offer discounts for the OSU community.

Long Distance Authorization Codes

Authorization Codes

An authorization code is required for all billable long distance calling from OSU extensions. Authorization Codes are seven digits in length. Each authorization code is assigned a Facilities Restriction Level (FRL). The FRL will designate what long distance calls can be made and their routing priority. The FRLs are as follows:

  • Oregon
  • United States, Canada, and misc. locations reached by dialing an area code
  • All locations including international calls.

Get an Authorization Code

Authorization Codes should be kept private and confidential.

 

 

 

Calling Cards

Long Distance calling rates made using auth codes are based on AT&T Direct Dial Long Distance rates with a percentage discount.

AT&T Corporate Calling Cards are used when it is necessary to make business calls from off-campus locations. These cards are issued through Telecommunication Services.

When placing calling card calls, if you do not hear a tone and "AT&T", hang up and follow the instructions on the back of the card to reach AT&T.

If a calling card is lost or stolen, it must be reported immediately to Telecommunication Services.

All personal long distance calls placed from any OSU extension must be placed using a personal long distance calling card.

Long Distance Instructions

Oregon and Out-of-State Dialing:
OSU business calls - dial 9 + 1 + area code + seven digit extension, wait for recall tone (three short beeps) and enter your authorization code.

Calling card or major credit card calls - dial 9 + 0 + area code + seven digit extension, wait for tone, and enter your calling card or credit card number.

Collect calls - dial 9 + 0 + area code + seven digit extension, and remain on the line for telephone company instructions; say "collect" on cue.

International Dialing:
OSU business calls - dial 9 + 011 + country code + city code + extension, wait for recall tone and enter your authorization code.

Note: Sometimes it helps to insert the # button after dialing the extension to let the phone system know you are done dialing the international number.

Calling cards or major credit cards - dial 9 + 01 + county code + city code + extension, wait for tone and enter your calling card or credit card number.

Toll-Free Numbers: Dial 9 + 1 + (800 or 888) + seven digit extension.


Phones & Voice Services

Order Phones & Phone Services

Below find the phones available for the OSU community. To order phones or phone services, please contact your coordinator. Cell phones are typically purchased by individual employees, who then apply for a communications allowance that is subject to department approval. For details, please see the cell phone page.

Desk & Wall Phones

VoIP Phones: Avaya 9600 Series
Avaya 9600 Series VoIP Phones Features - view product sheet for details
  • Calendar & appointment integration
  • Support for Gigabit Ethernet
  • Web access to applications
  • Fixed feature buttons, e.g. speakerphone, conference, and mute
  • Softkeys for scrolling through menus
Models & Monthly Pricing
  • 9610 - $39.50/mo
  • 9611G - $43.50
  • 9620 - $44.50
  • 9630 - $49.50
VoIP Phones: Avaya 1600 Series
Avaya 1600 Series Digital Phones Features - view product sheet for details
  • Multi-line, wall-mountable IP telephones
  • 2-way speakerphones and backlit displays
  • Straightforward, familiar access to the most common phone features
  • Fixed feature buttons, e.g. speaker, transfer, conference, and mute
  • Softkeys for scrolling through menus
Models & Monthly Pricing
  • 1608 - $37.50
  • 1616 - $39.50
Digital Phones: Avaya 1400 Series
Avaya 1400 Series Digital Phones Features - view product sheet for details
  • Multi-line, wall-mountable digital telephones
  • Straightforward, familiar access to the most common phone features
  • Fixed feature buttons, e.g. speaker, transfer, conference, and mute
  • Softkeys for scrolling through menus
Models & Monthly Pricing
  • 1408 - $28/mo
  • 1416 - $30
Analog Phones: Aastra 9110
Aastra 9110 analog phones Features - view product sheet for details
  • Single line analog telephones
  • Straightforward, familiar access to the most common phone features
  • Desk or wall mountable
Monthly Pricing
  • 9110 - $23/mo

Conference Phones

Conference phones are available for loan or for purchase. Please note: this service is only for standard, audio-only conference calls. For details, please see our conference call FAQ.

Campus Emergency Phone Numbers:

  • University Police (emergency only) 7-7000
  • University Police and Security 7-3010
  • University Police TDD (hearing impaired) 7-4474
  • Corvallis Police, Fire, and Ambulance 911
  • Environmental Health & Safety 7-2273
  • Radiation Safety 7-2227
  • University Directory Assistance 7-1000
  • Campus Operator 7-1000
  • Telecommunications Repair Service (7-HELP) 7-4357
  • Telecommunications Customer Service 3-3440

Telecom Contacts

Service Contacts

Service Phone & Contact
Voice & Data Repairs 541-737-4357 (7-HELP) - Help Line
Customer Service 541-713-3440 - Customer Service or E-mail
Audix (Voice Mail) 541-713-3440 - Customer Service
Authorization Codes 541-713-3465 - Carol Ritchey
Billing 541-713-3466 - Allison Dettrich
Calling Cards 541-713-3466 - Allison Dettrich
Cell Phones 541-713-3465 - Carol Ritchey
Directory Changes 541-713-3465 - Carol Ritchey
Pagers 541-713-3465 - Carol Ritchey

Our Staff

Brandon Wells Operations Manager 541-713-3431
Ray Aguilar Telecom Technician 541-713-3455
Nancy Ballerstedt Oper Systems-Network Analyst 541-713-3445
Dave Barrett Telecom Technician 541-737-2888
Allison Dettrich Oper Systems-Network Analyst 541-713-3466
Russell Faulk Telecom Technician 541-713-3450
Francisco Orozco Oper Systems-Network Analyst 541-713-2378
Carol Ritchey Oper Systems-Network Analyst 541-713-3465
Patty Zetzman Oper Systems-Network Analyst 541-737-7878

Telecom Student Services

In order to sign up for any of the following services you must be a registered student at Oregon State University or Linn Benton Community College for the terms which you purchase the service. Come down to our office to sign up for services but don't forget your Student ID card. We can't help you if you don't have a valid Student ID card. Please call if you have any questions: 541-713-3440 or 3-3440 if you are on campus.

For Internet services provided to students living in the residence halls or cooperative houses go to the ResNet home page.

OSU students who are living in the dorms or residence halls on campus are eligible for the following services:

Telephone Coordinators

Telephone Repair

Before reporting an issue, please take a few minutes to do some simple troubleshooting. Then call 7-4357 (7-HELP) to report any problems. When calling to report a phone problem have the following information ready:

  • Name
  • Telephone number
  • Campus location
  • What type of problem you are experiencing

Troubleshooting Digital Sets

  • First, do not try to swap Digital Sets
  • Has there been a power surge or has the electric power been off in the building?
  • Is the digital display working? Check to see if the on/off button has accidentally been pressed.
  • Do the line buttons (and the associated lights) on the body of the set work?
  • Are all cords plugged firmly into each modular unit or is anything loose or wobbly?

Single line set, fax, modem

If you do not hear a dial tone, please check for the following.

  • Is set plugged into appropriate jack?
  • Try a different phone in your jack
  • Try a different line cord
  • Check all connections

If you can't be heard, but you can hear caller:

  • Try a different phone in your jack
  • Try a different hand set cord
  • Check all connections

If you can't make off-campus calls:

  • Dial "9" before dialing the rest of the number
  • Authorization code for long distance charges not active

If you are not receiving incoming calls:

  • Make sure ringer is turned up
  • Check all connections
  • Make sure that Send All Calls and Call Forwarding have been de-activated.