Network Operations

The Network Operations and Engineering team designs and manages the core network equipment including routers, switches, firewalls, encrypted tunnels (VPN) and remote site connectivity. They support all aspects of the OSU Wireless network. The team also provides up/down monitoring, network and system performance monitoring, and utilization graphing.

The team manages OSU's IP allocation, including IPv4 and IPv6. They provide tier 2 and tier 3 support to departmental IT staff at OSU.

Contact Us / 7-HELP

7-HELP Support Line for Phone Repair & Network Issues

Techs are on call 24/7 so please reserve after-hours help requests for urgent phone and network issues only.

  • Phone Repair & Network Issues
    • Email Us
    • Phone: 7-HELP or 541-737-4357
    • Handles: phone repair & network issues

Network Abuse & Network Security

Other Help Requests

Email IT Infrastructure Services & Telecom

Contact Us / 7-HELP

Network Staff List

Consulting & Tier 3 Requests

Email Network Services

ONID, Blackboard, Computer & Printing

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Network Info & Policies

Network Policies

Important: The following are network policies developed and managed by Information Services. It is your responsibility to understand any other applicable policies developed by departments and colleges, as well as all university-wide OSU IT policies.

Network Outage Policy

Our standard Outage windows are as follows:

  • Saturday 10:00PM - Sunday noon
  • Tuesday and Thursday mornings before 8:00AM
  • Holidays and Breaks

NOTE: These are general outage windows. For some services, these outage windows may not be appropriate, and another time may be chosen. Network Engineering will work with affected units to minimize outage impact on their operations.

Maintenance that does not cause service interruption may be performed at other times, depending on the scope and potential impact of the change.

All planned outages will be announced no later than two (2) business days before the outage. Emergency outages may need to be performed at other times and will be announced as soon as possible.

All outages will be announced on the Outages mailing list and will be posted to the Outages Log here:

Maintenance work that is non service-impacting will be announced to the Maintenance Log, posted here:

OSU Mailing List Policy

Information Services fully supports the use of the University's computing and networking resources by the OSU community. Information Services has a responsibility to ensure these resources are being used responsibly, and must be in a position to take corrective action should a problem occur.

OSU Mailing lists are currently hosted on Mailman. Information about this service can be found here:

IS will support mailing lists that meet the following guidelines:

  • Maintenance of the list is performed by a member of the faculty, staff, or student body who is the owner of the list. The owner confirms that the list meets the guidelines on this page. The owner is the contact in the event a system problem arises, or an abuse of the network is detected.
  • A list owner is designated to maintain the list, answer inquiries, track down address changes, remove subscribers who violate list guidelines, and remove addresses causing mail loops. When absent, the owner must ensure that an alternate performs these tasks.
  • The list owner (or alternate) must read mail regularly.
  • The purpose of the list is for OSU-related business.
  • Use of the list conforms to the Acceptable Use Policy of OSU.
  • In situations where the list is interfering with normal operation of the computer system or network, IS will notify the owner (or sponsor). IS will shut down the list if the problem is not corrected promptly.
  • In the event that a list is running without a list owner, due to a retirement or re-location, Information Services will contact the list and give a two week deadline to find a new owner. IS will have no alternative but to shut down the list if a new owner is not located within the two week period.
  • Lists that have received no new messages for 18 months or more will be archived. Archived lists will be maintained and can be restored for up to 18 months upon request to The OSU Computer Helpdesk.