Welcome! The Community Network provides a secure and reliable computing environment to OSU. We offer a wide range of services including:
Our team of IT professionals are committed to customer service and empowering departments with technology to enhance productivity and promote the overall mission of the University.
“CN is one of the shining stars at OSU. I have been very pleased with the professionalism and technical skill of all staff I have dealt with.” - Salvidor Castillo, Institutional Research
“I am continually pleased with the service received from CN - students and staff. They are always friendly and helpful, and often have a sense of humor.” - Karren Cholewinski, Budget and Fiscal Planning
“They are there when I need them and help me to get up and working again.” - Jean Bremer, OSU Clackamas County Extention
press 2 (on or off campus)
The Community Network is a centralized service established in early 1995 to offer reliable, low-cost desktop support to departments and colleges. We currently provide server, application and computer support for over 60% of OSU employees. By utilizing the University’s resources to manage and maintain departmental systems, the Community Network allows departments to focus on their core missions of administration, instruction, research and outreach.
Provide a secure and reliable computing environment with responsive support that enables employees to use technology effectively and promote the overall mission of the University.
The Community Network support team is organized into several groups to help serve you better:
We also work closely with other units in Information Services to provide guidance and support for our customers.
The Community Network provides a short orientation session at the beginning of each term to help those new to our support. These sessions are open to all Community Network supported employees.
Your Community Network support team serves CN-contracted customers only and provides support for issues including:
For general help requests, please call 541-737-8787 or submit an online support ticket.
If your department is interested in becoming a Community Network customer, please contact Scott Emery, Director of Technology Support Services, 541-737-2880, for more information.
Welcome to MyCN. Using MyCN, you can access your Community Network (CN) email, home directory, shared directory, and change your password from any location in the world.
If you have used MyCN to access your Home or Shared directories in the past you will notice a major difference in the service with a new interface and significant improvements in usability.
press 2 (on or off campus)
We made the transition to a browser based file manager that integrates with our current server structure to allow quick and easy access to files from off campus. The improvements include:
If you have any questions about using MyCN, you may submit a help request.
(These directories are also referred to as "P:" or "F:" drive for Home and "S:" drive for Shared)
Web Browser Access
Alternate Mobile Device Access
While the interface can be accessed via the native browser on most mobile devices some users may wish to utilize a free mobile app to streamline the experience. The mobile apps can be downloaded to your smart phone or tablet from the following locations:
Click here to access your Email while you are off-campus! This will give you complete access to the Email messages that are stored in your Inbox, as well as your calendar and more! This will NOT give you access to Personal Folders that are stored on your computer at work.
Note: The Basic Client interface provides a faster, leaner interface. This is the recommended interface for dial-up users and others with slower internet connections.
Note: Don't forget to put CN\UserName if you can't login!
This link will take you to the Outlook Web App (OWA) login page. Once you're logged in, go to Options to modify your voicemail settings.
You can now change your Community Network Password by logging into webmail at https://exmail.oregonstate.edu/exchange. Please follow the instructions on changing your password and choose a password that meets or exceeds our security requirements, and you will have a brand new password!
Let us know how we can assist you with MyCN.
You will need to log in with your account (CN\Username) and associated password and you will need to be utilizing an on-campus network connection or connected to the OSU network via VPN to access them. If you need assistance with VPN, please access the VPN helpdoc.
Each OSU department must sign an annual, fiscal year contract with Information Services for Community Network access and support. View CN Service Pricing »
Computers must meet the minimum hardware and software requirements below to be eligible for CN service. View the CN Workstation Requirements »
Software that isn't covered under the Microsoft Campus Agreement or covered by the University under an existing site license agreement is the responsibility of each department to purchase and maintain. View Software Licensing and Support Policy »
We work closely with OSU Surplus. View Surplus Equipment Policy »
Computers must meet the minimum hardware and software requirements below to be eligible for CN service. This helps ensure that systems meet the demands of current and future technologies. Computers that do not meet or exceed the minimum requirements below are not eligible for CN service, but may be serviced with a special project fee.
These requirements apply to most desktop and laptop computers. Special considerations can be made for mobile devices, such as tablets, netbooks, ultrabooks, etc. Please contact your IT manager if you have any questions.
|CPU||Intel Core Duo Series||Intel Core i Series|
|Operating System||Windows 7 Professional||Windows 7 Enterprise|
|Productivity Suite||Office 2010||Office 2010|
|CPU||Intel Core Duo Series||Intel Core i Series|
|Memory||2GB||4GB (8GB if using virtual windows machine)|
|Operating System||Mac OS X 10.6 or higher||Mac OS X 10.7 or higher|
|Productivity Suite||Microsoft Office 2011||Microsoft Office 2011|
Each OSU department must sign an annual, fiscal year contract with Information Services for Community Network access and support. New contracts signed after July 1 will extend to the end of the fiscal year. After a contract has been completed and signed for a given fiscal year, Information Services will submit a journal voucher via the FIS system. New services or customers may be added during the contract year at no additional cost.
Approval must be obtained by a designated department representative and the assigned IT Manager before any additional services are started. Special project fees will be submitted via FIS, on a separate JV, after the special project is completed.
Either party in a contract can terminate the contract after giving one term's (90 days) written notice. The contracting department will be responsible for paying for the 90 days service from the point they submit the written termination request to the director of Technology Support Services. There will also be a special project fee charged to the department if the department terminates the contract, to pay for Information Service's time to remove Community Network software from departmental workstations. This service will be performed at Information Service's expense if Information Services terminates the contract. Departments should also realize that they will need to purchase licenses for CN-provided software (i.e. Microsoft campus agreement).
(Contracts are billed on an annual basis for the entire fiscal year)
|CN Service (service description)|
$768 per year for all .3 FTE or greater
|All staff and faculty within the department are supported.|
|All OSU owned computers in the department are supported.|
|E-Station (service description)|
|$10.00/month||E-Station hardware with support|
|Special Projects (service description)|
|$80.00/hour||Support for non-standard requests|
|$2.00/month||Extra mailbox space (1GB increments)|
|$4.00/year||Additional department shared disk space (1GB increments)|
|$264 per year for all .3 FTE or greater||Remote sites - All staff and faculty within the department are supported.|
|All OSU owned computers in the department are supported.|
|n/a||CN student account (100MB mailbox with access to department shared disk space)|
|n/a||Resource email account (room, equipment, and department calendars)|
* Does not include travel expenses to and from remote sites.
If you wish to connect your personal computer to the OSU network, or if you wish to connect any other computer not directly supported by CN, we can help you do this, but only after that computer is secured per this OSU Computer Helpdocs page.
We require that you take this step to help us prevent the spread of computer viruses and improve security for the entire OSU community. Contact us once you have completed the guidelines above and we will help you get connected.
Failure to follow the guidelines could lead to infection, resulting in immediate removal from the OSU network. Network access will not be restored until the infection has been removed. If your computer does get infected and is university-owned, we will remove the infection at an hourly special project rate.
Software that isn't covered under the Microsoft Campus Agreement or covered by the University under an existing site license agreement is the responsibility of each department to purchase and maintain. This includes purchasing the appropriate number of licenses for every workstation and a CD/DVD or digital copy of the installation media.
While it is our intent to help departments with all of their application needs to the best of our ability, some applications require specialized training and documentation to support. Depending on the complexity of the application and compatibility with our current environment, we may charge a special project fee to provide assistance.
We work closely with OSU Surplus to follow the OSU Policy on Disposal of Data Storage Equipment . All equipment with physical storage capability (desktop and laptop computers, external hard drives, flash drives, CD/DVDs, etc.) must be sanitized by us before sending it to OSU Surplus. The sanitization process eliminates retrieval of potentially sensitive information and/or copyrighted software.
Please follow these instructions to submit a surplus request:
If you need to surplus non-computer equipment, please go to the OSU Surplus Property web site and follow their instructions: surplus.oregonstate.edu/.
CN Service is designed to meet the needs of most departments and offers our full range of services, including a network login account with email, user and workstation support, secure files storage and backup, remote access, and much more. This is the service that most of our customers opt for. CN Full Service details ».
CN DCA Support is designed for departments that already have a Departmental Computing Administrator (DCA) but don't have the time or resources to manage their own network services and software licensing for select applications. CN DCA Support details »
CN Lite is designed for customers who only need access to a limited desktop platform and application suite. With this service we provide specialized desktop hardware that connects you with our file servers and provides access to a number of business applications. CN Lite service details »
E-Stations are designed for customers who need a simple and economical solution to provide e-mail access and web browsing. These are perfect for student lounges, internet kiosks and campus events. CN E-Station service details »
Our Special Project service is designed for departments that have requests that aren't covered by our existing services. An IT manager will work closely with these departments to determine what the technical requirements are and set a maximum number of hours to complete the work. CN Special Projects service details »
Contracts for these services are billed on an annual basis for the entire fiscal year. Please see our Contracts and Pricing page for details.
CN Service is designed to meet the needs of most departments and offers our full range of services:
Additionally, our team is focused on providing you a secure computing environment. We provide the following services to ensure that your department doesn’t fall victim to a costly security breach:
CN DCA Support is designed for departments that already have a Departmental Computing Administrator (DCA) but don’t have the time or resources to manage their own network services and software licensing for select applications. By handing those duties over to us, your DCA will have more time to focus on user and workstation support. Here’s what’s included in this service:
CN Lite is designed for customers who only need access to a limited desktop platform and application suite. With this service we provide specialized desktop hardware that connects you with our file servers and provides access to the following applications:
Support for the supplied desktop hardware and application suite are handled through the same channels as CN Service customers.
E-Stations are designed for customers who need a simple and economical solution to provide email access and web browsing. These are perfect for student lounges, Internet kiosks and campus events. Here's what's included in this package:
Our Special Project service is designed for departments that have requests that aren’t covered by our existing services. An IT manager will work closely with these departments to determine what the technical requirements are and set a maximum number of hours to complete the work. Here are some examples of special projects:
Please note: We do not provide programming and/or database design services.
Our goal with this service is to give departments the flexibility they need while limiting the impact that has on supported services and operations. With that in mind, we reserve the right to refuse or postpone any special project based on circumstances surrounding staffing and/or workload. However, every effort will be made to find other support avenues for your department.
CN works closely with Procurement and Contract Services to offer pre-configured computers through the OSU Buy Orange program. This program has the following benefits:
Contact us when you're ready to make a purchase and we'll put together a recommendation that suits your needs.
CN performs compatibility tests with each release of Mac OS X to ensure that new systems run everything our customers need, including Windows-based applications. To help us perform these tests, please do the following before you purchase a Mac:
Contact us with the above information and we'll put together a recommendation that ensures everything will run smoothly on your Mac.
CN is providing a recorded session of our Microsoft Outlook Calendar Training, which was presented as a 50 minute Adobe Connect webinar for CN customers. Access the webinar now for lots of great tips, courtesy of Karen Watte, Training Specialist for Extension Service.
In 2012, CN presented a series of in-person workshops called "Windows 7 - What's the Fuss?" We discussed Windows 7's powerful new features such as Aero, Search, the new Task Bar, and a few new shortcuts.
You may now download the Windows 7 presentation (PDF) as a reference and follow-up guide.
The following tech tips and FAQs pertain specifically to CN systems. For OSU systems or general computer help, please see Helpdocs.
MyCN is a web-based service offered by the Community Network that allows you to access the files in your personal and shared network space (commonly referred to as the P: and S: drives) from any computer that has a web browser and a live internet connection. This can be very beneficial if you are away from the office and need to modify that presentation you'd been working on earlier.
Go to the MyCN web page. When you scroll down the page, you will see one box for access to your Home Directory and a separate box for access to your Shared Directory.
Click on the link that reads "Launch the web connection." A window will come up asking for your login credentials. Enter your CN username and password (Don't forget to put cn\ in front of your username!).
When you have successfully logged into MyCN, you will see the contents of either your personal space or your department's shared space displayed in the web browser (depending on which link you clicked on).
Now highlight and copy the entire address from the address bar. Once you have copied the address of your personal space you can close your web browser.
From the desktop, go to the Apple menu bar and select Go > Connect to Server...
In the Connect to Server window, paste the address that you copied from your MyCN page into the Server Address bar. Once you have done that, you may want to click on the plus sign to the right of the address bar so that it will save it as a favorite server.
Click on the connect button to connect to you to your MyCN personal space. You will again be prompted for your username and password, and once again, don’t forget to put cn\ in front of your username.
After you have successfully entered your CN credentials, your personal network space (P: drive) will come up in a window similar to how it would appear if you were connecting from your computer on campus.
Note on the left side of the window under SHARED is a computer listed as tss.oregonstate.edu with an eject button to the right of the text. This indicates that you are connected to the MyCN server. When you are finished working on MyCN you will probably want to close your connection to MyCN for security purposes. To do this, click on the eject button. The window will close when the connection closes.
Accessing Your Network Drives from Off Campus
Do you go to a conference and discover that you forgot to load your PowerPoint presentation? Sitting at home thinking about that report for the Dean that's due tomorrow morning that you've just remembered an important point you wanted to include? Now it's easier than ever to remotely access your network storage using MyCN.
To access MyCN, open your web browser (Internet Explorer version 8 or higher recommended) and point your web browser to: mycn.oregonstate.edu
You can see that not only can you access your Home Directory (P:\ Drive), but also your department share (S:\ Drive), your email using Web Outlook, and you can change your CN password.
For this exercise, we will access your Home Directory.
Click on the link that says, "Launch the web connection." You will be prompted to login. Remember put in cn\ before your username.
You will then see a window that will look like the image below. Notice that it looks just like the Home Network Drive window on your office computer. To open or edit a document, simply double click your file. When completed, save as normal.
Alternatively, you can simply 'drag and drop' files that you might need copied to the computer you are working from. When completed and you want to save them back to your Home Network Drive, simply drag and drop them back into the window.
Community Network officially supports Microsoft Lync. If you'd like to install Microsoft Lync on a CN-supported Windows machine, follow the instructions below. The screenshots on this page are specific to a Lync 2010 installation on Windows 7, and some steps may vary on other systems. CN is available to assist and help resolve any difficulties or questions that might arise throughout your Lync experience.
Mac users should contact CN for assistance installing Lync on your Mac.
In most cases, you will not need to reboot your system, but do so if prompted. If you encounter any issues, please contact the Community Network at 541-737-8787.
Instructions for using Lync are available at the OSU Helpdocs website.
Community Network officially supports Office 2010 for Windows. If you'd like to upgrade your system to Microsoft Office 2010, you can follow the instructions below to install it on your own.
Please note that the Community Network officially dropped support for Office 2003 for Windows on July 1, 2012. If you have files such as Access databases that were written in previous versions, please contact CN at 541-737-8787 to discuss an appropriate migration plan.
Customers using either Microsoft Office 2003 or Microsoft Office 2007 should experience a somewhat seamless transition to the new Office suite. The Community Network is available to assist and help resolve any difficulties or questions that might arise throughout your Office 2010 experience.
If you encounter any issues, please contact the Community Network at 541-737-8787.
Microsoft Office 2010 is now fully installed on your computer. In most cases, you will not need to reboot your system, but do so if prompted. The first time you open Outlook 2010, Outlook will take a few minutes to optimize your mailbox (~15 minutes for a 200MB mailbox).
If you experience issues with the upgrade or have a question please contact the Community Network.
Below are links to online resources to help you in the transition to the new interface used by Office 2010. Be sure to add them to your browser Favorites or Bookmarks if you find them helpful.
Microsoft Training Courses for Outlook 2010
This website lists several training courses to help you get familiar with the new features snd updates that come with Outlook 2010.
Learning where features are located in Microsoft Office 2010 (covers all applications)
These interactive guides offer a way to easily discover how to perform tasks in Microsoft Office 2010 by first performing them in Microsoft Office 2003.
Some individuals may see the following dialog box appear:
This dialog box indicates that the installation files haven't been downloaded on this particular computer and will need to be downloaded in order to continue. How you proceed all depends on your location and your network connection:
On Campus - Plugged into a wired network connection
If you are on campus and connected to the network you can click on the "Run program automatically when download completes" and then click the "Download" button. Once you click "Download" you will see the "Program Download Status" dialog box that will estimate how much time is remaining before your Office 2010 install begins. You can download Office over a wireless connection but we strongly recommend that your computer be plugged into the network via an ethernet cable to optimize the download speed.
Off Campus - Any network connection
If you see dialog box like the below that indicates an extraordinarily long download time, contact CN at 541-737-8787. Downloading during business hours over a slow remote connection is throttled to prevent network saturation. The download will work, but it will take an extermely long time to complete. CN can provide you with a much more convenient and speedy option.
Note: If you do not see the same icons, change from category view to Large or Small icon view.
Once you see the new icon on your desktop the software is fully installed and ready for use. If you encounter any issues, please contact the Community Network.
People+Content is an application that allows you to broadcast content through your Polycom without additional hardware using your computer and network.
First make sure you have the software installed. See People+Content Installation. Once that is finished you will just need to connect to your Polycom through the network.
1. Turn your Polycom unit on and wait for it to start up. You will need the IP address of your Polycom so you can connect to it. If you do not know the IP address, you can find it by looking under the Picture displayed on your Polycom. It should List "My IP." That is the IP of your Polycom.
2. Ensure that the computer you are going to be using to broadcast your content is connected to the network. For example, can you browse the internet? If not, connect your computer to the network via a hardwire or wireless connection.
3. Start the Polycom People+Content Software by double-clicking on the desktop Icon.
4. If this is the 1st time you have ran this software you will be presented with a firewall Alert. Check the Domain and Private Network Boxes, and click allow access.
5. The Application will start up and you will be presented with the control interface.
6. Enter Your IP address in the Conferencing System Address box. Leave the Meeting Password Blank and press connect.
7. Once your connection is established, your control interface will change to look like this:
8. If you are going to be placing a call via the Polycom, now is the time to do that. Make sure there are no issues with the call and then proceed when ready using the People+Content software.
9. Pressing the Purple Play Button will begin broadcasting your entire computer's screen. What is visible on your screen will be visible to all call participants and audience members.
10. While broadcasting content, you can click on the magnifying glass icon on the control interface to zoom in on a specific area of your computer screen. Click on any of the yellow boxes to re-size and move the window. The pointer will change to a "Double-ended" arrow to resize and a "Hand" to move the window. Anything within the window will be displayed as full screen on the Polycom. Click the magnifying glass icon again to return to normal view.
11.To stop broadcasting your content, press the Purple STOP button on the Control Interface. This will disconnect you from the Polycom but will leave the People+Content application running, allowing you to reconnect and broadcast at will. Pressing the red X in the upper right corner of the control interface will close the application completely.
This software can also be used to broadcast content to only the monitor hooked up to your Polycom. All the above instructions are the same with the exception of placing a call with your Polycom.
If you encounter any issues, please contact the Community Network at 541-737-8787 Option 2 for on-campus customers and those based off-campus should press 3 for assistance.
Due to security concerns, Oregon State University uses WinSCP for file transfers to/from Banner. The following information will help you set up WinSCP for Windows (no Mac version is available).
Click on a profile, and write down your host name, user name and port number. You can also leave SSH open while editing the profile information in WinSCP. Repeat for every profile you need to save.
To enter remote directory information:
Enter the name you would like call the profile. "ONID" would be the most straightforward.
Note it shows up in saved sessions now.
Repeat for all of your profiles.
The first time you connect to a new server, WinSCP requests you add the host key to the cache. Press YES.
After accepting the key, the authorized use screen shows up. Click Continue.
File transfer is a simple operation. Your local files are on the left, remote/server files are on the right. To move a file to the server, click and drag a file from the left to the right. Note the plus symbol on the cursor indicating you are adding a file to that location.
Shadow Copy is a new feature on the Community Network servers you can use to restore or recover recently modified or deleted files. This allows Windows users to recover recently modified files on your own, without having to call for help. (Mac users will still need to call us, as Shadow Copy is not compatible with Macs.)
Shadow Copy takes a snapshot of any changes that are made to files since the last snapshot. This allows customers to recover changes that they've made previously (or the complete file if its deleted.) If files are not available via Shadow Copy then data can be recovered by going through your support team, who will extract them from nightly tape backups.
Shadow Copy takes a snapshot two times a day during the week and one time a day during the weekend.
There are some limitations to Shadow Copy that you will need to be aware of.
This process will walk you through the steps of recovering a file or folder that has been deleted.
This process will walk you through the steps of recovering a previous version of an existing file.
** Warning ** Restoring the file will overwrite the current copy. Any data saved in the current copy will be overwritten with the older file.
If you do not see a Previous Versions tab you will need to install the Shadow Copy client. Windows XP SP2 customers have this installed by default. Windows XP SP1, Windows 95, 98, 2000, ME customers will need to install the Shadow Copy client in order to use this feature. If you need help, please contact your support team.
If the file cannot be recovered through Shadow Copy, it is most likely available through a tape backup restore. Contact your support team and provide the following information:
With this information the support team will do their best to locate the lost file for you. Always remember to back up important information.
The Community Network uses specialized helpdesk software to keep track of technical support requests, projects, and customer support issues. As a Community Network customer you have the ability to submit new requests and review existing requests within the system at your convenience.
We’ve created a few videos and provided the step-by-step process that will guide you through creating new tickets in the system or modifying existing tickets. As always, feel free to contact us if you have difficulties or if you need assistance.
Creating a new ticket in the helpdesk enables us to quickly respond to your support request and keep a running track of issues that you might be experiencing. This history allows both you and our technicians access to prior discussions and decisions we've had with you and your equipment. At any time you can go back and look at your tickets should a problem re-appear.
Once a ticket is created you can review the status of that request at any time. By logging back into the system you can see at a glance all of your open and closed tickets and their current status. You can also quickly make an update that the technician working on your support request will see and respond back about.
October 30th, 2014
Community Network is blocking the installation of OS X Yosemite at this time.
As your technology support partner it is our job to test and ensure that new software and operating systems will not adversely affect your ability to get your work done. So far, everything we’ve heard and seen suggests that we should hold off on installing Yosemite on OSU computers. The primary reason is that there have been many reports that Yosemite breaks wireless, and in some cases Bluetooth. Loss of wireless connectivity would render many Mac computers, such as the MacBook Air, effectively unusable. In addition, the Yosemite version of iWork is incompatible with the OS X Mavericks version; this has generated several calls to Classroom Support (Class.Tech.IT@oregonstate.edu) from instructors who were unable to open their presentations at the beginning of their lecture.
We will continue to monitor the situation and will let you know when we believe it is safe to remove the block on OS X Yosemite.
In the meantime, if you have a business need to install/test Yosemite, please contact us and we can remove the block from your test computer.
Mac OS X 10.9 (Yosemite) Compatibility issues
Endnote – Endnote X7.2 has been tested by EndNote. No other information on their site regarding compatibility of older versions of the software.
Parallels – According to Parallels’ website, only Parallels Desktop 9 and 10 will work under Yosemite, and Parallels Desktop 9 has a variety of known issues, even with all updates applied.
VMWare Fusion – Version 7 and 7 PRO are supported under Yosemite. None of the previous versions are officially supported.
Adobe Creative Suite – Officially Adobe says that Creative Cloud will run on Yosemite with no special updates. Adobe also says they have tested Photoshop CS6 for compatibility with Yosemite. Beyond that, Adobe makes no guarantee (or even acknowledges) that any previous version of the Creative Suite will work on Yosemite.
Microsoft Office – All Office products appear to open and function correctly, although Lync 2011 has a reported issue with connectivity when multiple languages are set as options within the Language & Region pane in System Preferences.
FileMaker Pro – Filemaker Pro 13 and Filemaker Pro 13 Advanced are compatible with Yosemite although there are some known issues. Filemaker Server 13 is not currently compatible with Yosemite.
Google Drive – Early reports that it may crash in Yosemite though it seems to be stable now.
iWork – For those users that have either upgrade to Yosemite and downloaded the latest iWork(Keynote/Pages/Numbers) updates, or they just bought systems with Yosemite and installed the update can expect issues using anything produced in iWork on any computer that hasn’t updated to Yosemite (this includes the Classroom computers throughout campus.) Apple has not released the same update for Mavericks, nor have they indicated any intention to do so. To fix the issue they need to export the files as an earlier version/PowerPoint/Word/Excel/PDF. They do this by simply going up to File>Export and then choosing the type of file they would prefer.
Hardware Issues - There are widespread reports Yosemite breaking wireless and/or Bluetooth on some computers that it is installed on. So far, there does not seem to be a pattern or a specific model of Mac that it happens on, and there are no tried and true fixes for the issue.
The University's Acceptable Use Policy requires that we keep our passwords to ourselves. While it's good to keep a password secret, most of us need to remember 2 or 4 or even more passwords for our variety of accounts. If you're like many of us, you can't remember what you had for breakfast, let alone the password you just had to change for that account you almost never use.
We have a few ideas that might help you with this. But let's cover some basic password rules first.
Okay, now that we've got the rules out of the way, here are a couple of simple solutions that might help you with passwords.
One way to get a nice long password is to use a passphrase. It can be a sentence that is easy to remember but pretty long. For example:
My dog has green spots is 22 characters long (including spaces), which is fairly difficult for a password cracking program to decode.
You can make your passphrase even stronger by throwing in a couple of special characters and at least one misspelling. For example:
mY daUg H@S green splots!
This passphrase is easy to remember, and is very strong. Nobody said that coming up with a new password couldn't be fun. But do not use your favorite quote or a line from a book. The black-hat types are getting smarter, and many use a dictionary of favorite lines from movies or book quotes to crack passphrases. It's better for you to use unique or nonsense phrases.
Use a random password generator to come up with a nice complex password of decent length (we recommend at least 12 characters). A good password generator can be found at http://www.pctools.com/guides/password/.
You'll end up with a nice long string of characters that is very hard to remember, so you have to write it down. This isn’t necessarily bad, but store it in a safe place (like your wallet or purse) and don’t write down anything else on it to identify what account it goes with. Do not keep it on or in your desk. Remember to make one password for each account.
Tough? Yes, but after a couple of days you get used to the new password, and typing it will not require thought.
We hope these techniques help. If you have any additional suggestions for making a strong passphrase or password, please contact your Community Network support team and we’ll be happy to pass those along.
Community Network does not push power profiles or power settings to Apple computers. It is your responsibility as an Apple user to optimize the power settings on your computer. CN is investigating solutions to centrally manage settings on Apple computers.
You can use the following instructions to change your selected power settings.
If you need further assistance, please contact CN.
If you would like to change the power profile selection on your computer, please follow the instructions below.
By default, OSU Energy Helper is selected.
* Note - The instructions might be slightly different depending on the configuration of your control panel view.
Q: How much would this really save the university?
The estimated savings to the university is just over $70,000 per year and over 1 million lbs of CO2 emissions. These numbers apply just to CN-supported computers, which account for approximately 60% of the computers on campus for faculty, staff, and IS computer labs.
Q: What other benefits does this provide me as a computer user and the university?
Q: What about Energy Star Ratings?
A: The OSU Energy Saver power scheme we have created meets or exceeds Energy Star guidelines.
Most modern consumer computer hardware includes components that can detect whether the computer has been idle, and notify the operating system (Windows or MacOS). In this case, “idle” indicates that there has been no typing on the keyboard or operation of the mouse. Originally, the purpose of this feature was to extend the battery life of portable computers by reducing their power consumption when not in active use. These features are now available in nearly all consumer computers. A power scheme is simply a list of power-saving actions to be taken at specified time thresholds of inactivity.
To illustrate this, let’s examine the two power schemes CN has implemented. These two schemes have been named "OSU Energy Saver" and "OSU Energy Helper." Here are the descriptions of those power schemes.
* Note - these power profiles only apply to Windows computers. To configure power settings for an Apple, please click here.
|Plugged in||On Battery|
|Turn off Monitor(s)||10||5|
|Turn off Hard Drive||10||5|
|Sleep the computer||Never||Never|
|Hibernate the computer||Never||Never|
|Plugged in||On Battery|
|Turn off Monitor(s)||10||5|
|Turn off Hard Drive||10||5|
|Sleep the computer||30||20|
|Hibernate the computer||Never||Never|
The first column describes the energy-saving action to be taken. The second and third columns list the inactivity threshold (in minutes) which will initiate the action, depending on whether the computer is plugged in or running from battery, respectively. As you can see, “Saver” profile is more ambitious: it will put the computer into sleep mode (see below) after 30 minutes, whereas the “Helper” profile will not.
Q: Does this affect my OSU laptop?
A: Yes. The power settings are identical to desktop computers when you are plugged into power. When you are running on the battery the settings are slightly different. In the chart above, see the difference between the Plugged in and On Battery columns.
Because sleep mode offers much greater energy savings, we strongly recommend that you use the “Saver” profile unless there is a specific reason not to do so.
Q: What happens if I turn off my computer at night?
Turning off your computer is certainly a good idea, and we encourage you to continue to do that. However, using the OSU Energy Saver scheme (available on Windows computers only) can save additional energy if you step away from your desk during the workday for 10 minutes or more. Placing your computer in sleep mode also allows you to quickly pick up on your work from the previous day.
Q: What about Patch Tuesday?
CN has developed a simple method that will wake your computer up on Tuesday evening and allow it to run the necessary updates and the weekly antivirus scan. We ask that you do NOT turn off your computers on Tuesday evenings. Putting your computer to sleep or using the OSU Energy Saver scheme is recommended.
Q: What about scheduled jobs that run overnight, like my backup?
Windows: If you have operations that run overnight, such as file backups, they are probably triggered with a scheduled task. Follow these instructions:
Apple: Your Mac should be using Time Machine which does not run on a set schedule, rather all the time, so your data backup should not be affected by your computer going to sleep.
Q: Does the computer prompt for a password after waking up?
Yes, the computer will prompt for you to log in. Once you are logged in, your work will be restored to where you left it previously.
CN-configured computers contain shortcuts to your CN-provided Home Directory and Shared Directory. If you need to manually set up a computer with shortcuts, please follow these instructions. After you set up these shortcuts, you will need to be on the OSU network to utilize them (for example, if you're at home, you will need to establish a VPN connection).
Please use the following instructions to configure your device to access our Terminal Server. This will provide you access to an OSU configured workstation with Office 2010 (Outlook, Word, Excel, PowerPoint, Publisher, and Access), Data Warehouse, and access to your home and shared drives.
|Nick Name:||CN Lite|
|Username:||Your CN username|
|Password:||Please don't save your password|
MyCN web access allows users to download files from their Home Directory and Shared Department Directory.
This will give you a listing of the contents of the directory, similar to what you see below.
Once you connect up to your directory, you will see a screen that looks something like this. Below is the structured layout of this page.
Your current location is across the top. Just below that on the left side of the screen is the "To Parent Directory" link. Clicking on this link will take you up a directory (or folder) in the structure. Below that on the left side is the file data and time stamp of that file or folder. To the right of the file data and time stamp is <dir> or a number. This column lets you know if it is a folder or a file. <dir> will be displayed if that is a folder. If a number is displayed then it is a file. This number is the file size in kilo bytes (kb). So a file size of 1300 is approximately 1.3 Mega Bytes (MB). On the right side is the File or Folder Name. If you click on a directory then you will be taken down a directory and shown the contents of that directory. If you click on a file it will do one of two things.
If you choose save then you can download it to the computer you are on and work on it from there. You will have to bring the modified file back into work and copy it back to your personal network space when you are done.
The easiest way to download a file is to right click on a file and choose "Save Target As", the wording may be a bit different depending on the web browser being used.
When you are finished simply close all browser windows.
Apple released OS X Mavericks for free on October 22nd, 2013 which adds many new features and functionality (more details) to your Apple computer. Upon release we found that a number of applications weren’t compatible with the new operating system (including Symantec anti-virus) so we have worked to address those issues and have compiled the information below to help you plan for a successful upgrade.
Please note: It is critical that you perform a Time Machine backup prior to upgrading not only to have a backup of your important files but also to facilitate a recovery method if needed. If you aren’t sure how to do that and/or don’t have a backup drive available please contact us and we will be happy to assist.
Known Compatibility Issues
Recommended Upgrade Process
Note: We can help you through the entire upgrade process if needed but if you're able to do some of the steps below on your own that will help reduce your overall downtime.
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