OSU Computer Helpdesk

541-737-3474 | Email 

avail. Mon-Fri

Walk-Up

avail. Mon-Fri

Helpdocs

avail. 24/7
OSU Computer Helpdesk

"Quick help" computer support for OSU employees and students

Phone & Email Support

541-737-3474  •  Email  •  available Mon-Fri

The OSU Computer Helpdesk provides "quick help" computer support to OSU faculty, staff, and students. Our student consultants are your first point of contact for computer, mobile device and software problems and questions. If we can't resolve an issue, we can direct you to the correct support group.

In-Person Support: the OSU Computer Walk-Up Helpdesk

Valley Library, Main Floor  •  available Mon-Fri & Sun

The OSU Computer Walk-Up Helpdesk provides students and employees with quick and completely free in-person help with your software, laptop, and mobile device issues. The Helpdesk staff are also able to do non-invasive computer troubleshooting and minor hardware replacement (hard drives, memory, and optical drives).

We help faculty and staff with their personal laptops, tablets, and mobile phones only. We cannot assist faculty with any OSU-owned devices. Support for these devices must be provided by your IT support contact (DCA).

Free Antivirus Software & Online Security

Stay safer online by taking the following steps:

  • Recommend Antivirus (link: http://oregonstate.edu/helpdocs/software/recommended-software/antivirus-software) These are free recommendations for personal computers that belong to anyone at OSU.
  • Use the encrypted OSU_Secure network when you use OSU's wireless network. And don't just use it when you're checking your bank account; a determined hacker can even take over your Facebook account if you're using an unencrypted or open connection.
  • Don't be lured by phishing schemes to give out your passwords, credit card or Social Security numbers, or other personal information. And remember, the OSU Computer Helpdesk will NEVER ask you for your password.
  • Read and understand the OSU Acceptable Use policy. It provides the "rules of the road" for using the OSU network.
  • Visit Be Aware to learn how to protect yourself from social engineering schemes, malware, bullies, and even organized crime syndicates.

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Help Yourself to Helpdocs

Need basic connection settings for OSU systems? Looking for FAQs, guides, tutorials, and other online help? Feel free to visit Helpdocs. It's full of information and tools that can make your life easier.

Accounts & Technologies Guides

Information Services has developed two Accounts & Technologies Guides. One is oriented toward new students, the other for new faculty and staff. Here, you'll learn about OSU accounts, settings you can use for your mobile phone, help and consulting resources, classroom technologies, and more.

What We Support

  • ONID
  • Blackboard
  • Online Services
  • Google Apps for OSU
  • OSU's wireless networks
  • Network security
  • Virus/spyware removal
  • ResNet
  • Personal laptop support
  • myOSU
  • Basic application use

View all supported items

Current Policies

Phone: 
541-737-3474

Contact & Get Help from the OSU Computer Helpdesk

OSU Computer Walk-Up Helpdesk

541-737-3474 or Email 

avail. Mon-Fri

Walk-Up

avail. Mon-Fri

Helpdocs

avail. 24/7

Location

The walk-up service is located on the 2nd floor of the Valley Library next to the Reference desk. As you enter the main double doors of the library, our desk will be to your right. Find us on Google Maps

Free In-Person Computer Help for Students and Employees

Friendly, helpful staff look forward to assisting and educating you in the areas of general computing, technology at OSU, effective application use, and security of your computer and personal information. We believe our efforts to enhance your interaction with the technology at OSU will be very successful.

As an education based service, the helpdesk staff will educate you on technology and best practices if you are interested in learning.

Please note that while OSU employees may bring their personal devices to us for support, we cannot support OSU-owned computers and devices. These are supported by a department's IT support staff (often referred to as Departmental Computer Administrators, or DCAs).

Services Available

  • Application support (Word, Excel, PowerPoint, etc.)
  • Operating system problem or error diagnosis
  • Assistance and education with malware removal
  • Laptop service (To best serve you, the Helpdesk requires you to stay with your laptop for 30 minutes to ensure the problem is completely understood and we have enough details from you to solve the problem.)
    • Basic hardware diagnosis
    • Simple hardware replacement: hard drive, CD-ROM, battery, RAM
    • Laptop wireless connectivity
    • Operating system installation/rebuilds
    • Wireless printing
  • Residence hall network (ResNet) connection help
  • Technology education
  • ONID, Blackboard, Online Services, and other campus technology support
  • Referrals to the appropriate place for help

Our goal as a team is to help you overcome your computer problems, to the best of our ability. See our Home Page to find out more.

Services NOT available

  • Desktop repair or troubleshooting
  • Intensive hardware repairs such as motherboard or LCD screen replacements.
  • Unassisted customer data backup. You must be present at all times. We prefer that you also bring your own backup medium, although we also have temporary, 30 day storage available.

Software & Systems Supported by OCH

OSU Computer Helpdesk actively supports the following systems and applications. The helpdesk is primarily a 'How-to' service. Consultants will do their best to solve technical problems, but if we are unable to resolve them in a timely fashion via phone or email, we may refer users to their deparment's support personnel or an outside support source.

Consultants will also help with any software not listed here to the best of their abilities and as time permits. Priority is given to problems with any of the actively supported software.