DCA Support

Departmental Computer Administrators, or DCAs, provide IT services for colleges and departments on and off campus. The following resources help DCAs serve their customers.

DCA Tools & Resources

DCA Email Lists

Please subscribe to the following email lists, as they are essential sources of information, discussion, and solutions.

New DCA Checklist

  • Set up an ONID account if you haven't already.
  • Make sure you have an Exchange account with an @oregonstate.edu email address.
  • Update your listing on the DCA page by contacting the OSU Computer Helpdesk.
  • Get access to department zone files in Cyder. The former DCA can also grant this access.
  • Obtain access to Active Directory and Exchange (if applicable). The former DCA can grant the new DCA access by simply adding you to the right group. If you're not sure what group that is, contact OSU Computer Helpdesk.
  • If your department's website is hosted by Central Web Services and you need access to it, ask the current website gatekeeper to grant you access. More information.

What Does a DCA Do?

Department Computer Administrators (DCAs) are IT professionals who work at the department or college level and typically provide the following services to their units:

  • Liaison between department users and the units on campus that provide centrally hosted computing and network services. DCAs know who to contact when there is a problem, and generally do so on their users' behalf.
  • Desktop computer support: configure machines, install software, apply patches, install hardware, etc.
  • Network support and troubleshooting: configure access to local network resources (if applicable) such as printing, and help troubleshoot local network problems. DCAs manage their unit's network space and are responsible for registering machines on OSU's network.
  • Consulting: advise units on software and hardware purchases.
  • System administration: local file servers, email servers, etc.
  • Application support: specialty applications, such as research-related computer programs and devices.
  • Communications: inform their users of impending changes or outages to centrally provided computing resources, and alert their users to important information such as virus outbreaks.

Requirements for Domain Controllers

We recently had an issue where a domain admin brought up a new domain controller for testing in the oregonstate.edu forest. This domain controller was placed in a private IP space that did not have the proper connectivity to the forest. In light of this behavior, we have established the following policies in regards to new domain controllers in the forest. This policy is to ensure that the actions of a domain admin do not affect the health of the entire forest.

New domain controllers that do not meet these requirements can be demoted or deleted from the directory.

  • All new domain controllers will be placed in the domain controller context of the enterprise firewall.
  • RPC will be limited to tcp ports 5000-5200.
  • Domain admins will notify itconsult (at) oregonstate.edu prior to promotion in order verify that they are configured properly. Additionally, we require that you notify us after the promotion has completed so we can verify that your new DC is replicating properly, has the proper FSMO roles and is fully functional.
  • The Windows firewall will be disabled.
  • The promotion of a domain controller to a GC requires approval.
  • Minimum hardware requirements:
    • Server class hardware
    • 2 GB of RAM
    • Redundant power supplies
    • Raid 1

DCA Service Request Forms

Active Directory Account Migration Request Form

Please submit this migration request when one or more users are going to move from one domain to another.

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InCommon SSL Certificate Request (preferred SSL option)

Through an agreement with InCommon, OSU has unlimited access to SSL certificates at no additional cost to individual service providers. All OSU-owned domains are covered. In some cases, some groups may need to continue using Thawte certificates but InCommon certificates are preferred in most cases.

To order an InCommon SSL certificate, please complete the fields below.

Certificate types are explained at http://www.incommon.org/certificates. If you are not sure which type of certificate you need, we will contact you for follow-up information.

SQL Database Server Hosting Request Form

Information Services offers an environment for departments to use MS SQL 2005 & 2008 without having to purchase server hardware, software, and licensing. SQL Maintenance and backups are included with the service. The cost of hosting a SQL database is $40 per month per database. More information here.

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SharePoint Hosting Request Form

If your department is interested in using our SharePoint hosting services, please complete the form below.

For example, "Department of Bacteria Studies Intranet"
All sites will begin with "https://sharepoint.oregonstate.edu/sites". For example, "https://sharepoint.oregonstate.edu/sites/bacteria" could be the URL for the Bacteria Studies Intranet.
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Thawte SSL Certificate Request Form

The system administrator of the server that the SSL certificate will be hosted on should submit the following form.

Information Services will process the form. Please wait until you hear back from us before proceeding with the certificate implementation process.

Enter a Thawte Code only if you are RENEWING a certificate. This will be something like "USOREGxx".
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