DCA Support

Is there a charge for DCA support?

What Does a DCA Do?

Department Computer Administrators (DCAs) are IT professionals who work at the department or college level and typically provide the following services to their units:

  • Liaison between department users and the units on campus that provide centrally hosted computing and network services. DCAs know who to contact when there is a problem, and generally do so on their users' behalf.
  • Desktop computer support: configure machines, install software, apply patches, install hardware, etc.
  • Network support and troubleshooting: configure access to local network resources (if applicable) such as printing, and help troubleshoot local network problems. DCAs manage their unit's network space and are responsible for registering machines on OSU's network.
  • Consulting: advise units on software and hardware purchases.
  • System administration: local file servers, email servers, etc.
  • Application support: specialty applications, such as research-related computer programs and devices.
  • Communications: inform their users of impending changes or outages to centrally provided computing resources, and alert their users to important information such as virus outbreaks.

DCA Email Lists

Please subscribe to the following email lists, as they are essential sources of information, discussion, and solutions.

New DCA Checklist

  • Set up an ONID account if you haven't already.
  • Make sure you have an Exchange account with an @oregonstate.edu email address.
  • Update your listing on the DCA page by contacting the Service Desk.
  • Get access to department zone files in Cyder. The former DCA can also grant this access.
  • Obtain access to Active Directory and Exchange (if applicable). The former DCA can grant the new DCA access by simply adding you to the right group. If you're not sure what group that is, contact the OSU Service Desk.
  • If your department's website is hosted by Central Web Services and you need access to it, ask the current website manager to grant you access or submit a CWS help ticket.