Frequently Asked Questions
What is MFA?
MFA, or multifactor authentication, is a way to protect your account by requiring both something you know (password) with something you have (smartphone or tablet).
How do I enroll?
Start by clicking the Opt-In button and follow the steps on screen. The Duo Guide provide instructions on enrollment and an overview of how Duo works.
What is Duo Push?
Duo Push is the easiest way to perform MFA on your account. Read more about Duo Push or watch the following video to see how easy it is.
What if I don't have a smartphone or tablet?
For this release, Duo is only available via an app that can be installed on smartphones or tablets that run Android, iOS (including Apple watch), and Windows Phone.
What should I do if I don't have cellphone or wifi service?
You can generate a passcode by opening the Duo app, tap the key icon on the screen next to Oregon State University, enter the six digit code displayed onto the OSU Login screen.
I lost my phone, how can I use Duo?
If you lose your device that is enrolled in Duo, please notify the Service Desk immediately. They can assist you in gaining temporary access to your account until you have a new device.
Can I enroll more than one device?
Yes, you can. In fact, if you have more than one device, we strongly recommend it. It provide you with options if something unfortunate happens to one of your evices.
What devices work with Duo?
Android, iOS (including Apple watch), and Windows Phone
What should I do if I don't seem to be receiving my push notifications?
Open the Duo app on your device and the push notification should be waiting there. You can read more about troubleshooting Push notification issues for iOS and Android.