On Monday, 8/29/2016 at 5PM, the IS Service Desk Walk-Up will be moving from the Valley Library to Milne Computer Center room 201.

The IS Service Desk Walk-Up provides computer support to all OSU students and employees. With this move, the walk-up services will be merging with the IS Service Desk call center to provide one seamless service to OSU. 

Please note: Student Multimedia Services and equipment check-out will remain in the Valley Library next to the circulation desk.

Services available at the IS Service Desk Walk-Up include:

  • Application support (Word, Excel, PowerPoint, etc.)
  • Operating system problem or error diagnosis
  • Assistance with and education on malware removal
  • Laptop service including basic hardware diagnosis, simple hardware replacements and OS rebuilds
  • Wireless configuration
  • Email configuration
  • Wireless printing configuration (BeaverPrint)
  • Residence Hall network (ResNet) connectivity help
  • Support for campus services such as Canvas, Online Services and ONID
  • Referrals to other campus services as needed

 

Hours and Contact Information

Summer hours for the IS Service Desk (phone and walk-up):

Monday-Friday 8AM-5PM

 Fall term hours for the IS Service Desk (phone and walk-up):

Monday-Friday 8AM-7PM

Saturday/Sunday 3PM-7PM

 

 Contact information for the IS Service Desk:

Phone: 541-737-8787 (Corvallis/Statewide), 541-322-2051 (OSU-Cascades)

Email: Service.Desk@oregonstate.edu

Walk-up: Milne Computer Center 201

 

Frequently Asked Questions:

Q: Are all of the "walk-up" services moving from the Valley Library to Milne?

A: No; Student Multimedia Services (such as poster printing) and equipment checkout will remain in the Library at this time.

 

Q: What is a "Service Desk"?

A: As of Summer 2016, Information Services has begun the implementation of a Service Desk based on the IT Infrastructure Library (ITIL). ITIL is a framework of best practices for IT Service Management. For more information, see: What is the IS Service Desk?

 

Q: Can employees get help from the IS Service Desk?

A: Yes! Employees are welcome to come to the walk-up or call for assistance with their IT needs. The walk-up is a particularly good place to get help setting up wireless connectivity or email setup.