Event Date & Time: 
Mon, 11/18/2013 (All day) to Tue, 11/19/2013 (All day)
Service Owner: 
External Unit (not in IS)


The following message was sent from the TouchNet service owner, Business Affairs


The TouchNet eCommerce data storage and maintenance will be migrated from local OSU servers to a hosted solution with data stored and managed at the TouchNet data center.  This project will also upgrade TouchNet applications (Payment Gateway, Marketplace uStores and uPay (including T-Link) sites, Bill & Payment, and Cashiering) from version 5 to version 6.  The targeted go-live date is Wednesday, November 6, 2013.

Moving to a hosted solution has several benefits including:

  • Reducing the requirement related to Payment Card Industry Data Security Standards (PCI-DSS) testing and auditing. 
  • The hosted solution is a significant benefit for ECS, as it will reduce the amount of time ECS staff expends on TouchNet data administration and data security, allowing those resources to be released for other work. 
  • From a service perspective, we will be able to upgrade the user interface for all modules, including Marketplace, Web Departmental Deposits, and tuition payments.
  • Moving to a TouchNet-hosted model will also enable OSU to utilize additional TouchNet modules in the future allowing for more flexibility for departments and students.

During production migration, all TouchNet eCommerce applications in the production instance will be taken off-line for 2 full days, Monday, November 4 and Tuesday, November 5, 2013.  We anticipate you will be online again by the start of business November 6, 2013.

Payment Gateway, Marketplace uStores and uPay (including T-Link) sites, Bill & Payment, and Cashiering will be taken off-line during the outage.  Please plan accordingly by notifying your customers and placing a message on your website.  If you have a third party maintaining your website, please ensure they are aware of the outage.

We apologize for any inconvenience and appreciate your assistance.