Wireless

Wireless.

Service Type: Enabling
Security Rating: Public
Business Impact: High
Business Priority: High
Lines of Service:
- How We Learn
- How We Work

Overview

Description

A brief summary of this service

Wireless internet is enabled across campus.

Value

How this service adds value towards the mission of the university

Provide untethered access to the campus network and the Internet

Service Access

Request Access

How to access to this service

as accounts are assigned, non specific to this service.

Service Hours

When this service is available

7/24/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use the wireless network.

Audience

Who can access this service

OSU campus.

Students: All
Employees: All
Departments: All
Associated Groups: All

Requirements for Access

Any additional requirements before a user can access this service

ONID account.

Support & Training

Availability

When support for this service is available

Service Desk Hours

Training

What training is available for this service

Training is available online.

Service Management

Service Ownership

Contacts related to management or ownership of this service

Business Owner(s): Director of Networking and Telecom
Business Contact(s): johan.reinalda@oregonstate.edu
Business Unit(s): IS
Service Owner(s): Director of Networking and Telecom
Service Manager(s): TBD, Wireless Network Engineer
Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

977,332

Service Level Agreement

The agreed upon level of service between the provider and user

No SLA. 1 Hour response time to wide scale outages. Commercially reasonable efforts to restore service.

Other Services

Services related to this service that are not Enabling or Enhancing

none

Enabling

Services that must be in place for this service to be delivered

None at this time.

Enhancing

Services that enhance the value of this service and are not absolutely required