Project State: 
Active
Status: 
Green
Project Manager: 
John Borwick, TD consultant
Organization: 
Client Services
Reported: 
Monday, April 10, 2017
Description: 

Deploy software supporting ITIL methodologies and use it to improve business processes and provide IT service to our customers.

Desired results include:
- Clarifying who to contact for support and service requests
- Handling complex service requests without requiring customers to place separate requests to multiple teams
- Reduce unnecessary support interruptions to developers
- Deploy a common, integrated toolset to handle ticketed work throughout IT

Status Summary: 

Network Operations Center - started using TD on Tuesday April 4th.

Academic Technology - Media Services - started using TD on Friday April 7th.

Service Catalog work is progressing by IS Executives and their management teams.

TeamDynamix 9.5 will be released on Saturday April 15th. Information about the changes will be shared shortly and again 1 day before the change.

Recently Completed: 
  • Network Operations Center - on-boarded.
  • Academic Technology - Media Services on-onboarded.
  • Onboard discussions with ECS Directors, Technology Across the Cirriculum and Student Multimedia Services.
  • Migrated TD documentation from ITKnows to TD knowledgebase.
  • ITSM / TD steering committee met in late March. Another meeting scheduled for Monday April 17th.
  • Prep work for the upcoming software release on April 15th.
What's Next: 

On-board and train - Academic Technology - Classroom Technologies group.

Meet with Academic Technology - Learning Platforms, and schedule onboard.

Schedule on-board for Academic Technology - Technical Services

Schedule on-board for Software Licensing.

Meet with ECS Directors.

Software release by TeamDynamix on April 15th.