Information Services seeks to communicate with the OSU community about the changes we make to the IT systems that we manage. Our goal is to manage, maintain, and upgrade systems in a thoughtful way so that we minimize negative impact to services and customers.
Achieving this goal requires that we plan changes carefully, consult with members of the community regarding planned changes, and respond to unplanned changes systematically to ensure minimal downtime.
Change Management is the formal term for defining our policies and processes. Please read about the Change Management & Incident Response Project page for additional background about this initiative.
Change Advisory Board
The Change Advisory Board (CAB) convened in December, 2012 and began drafting appropriate processes for changes and incidents. As basic processes are defined, the CAB will begin performing its function as a change review body even as it continues to define and refine change processes.
CAB membership currently consists of:
Raul Burriel - Chair / primary representative, Academic Technology
Mike Akey - Co-chair / primary representative, IT Infrastructure and Identity Services
Max Cohen - Chair emeritus / primary representative, Client Services
Michael McDonald - primary representative, Web and Mobile Services
Moustafa ElBadry Shaker - primary representative, Office of Information Security
Reed Byers - primary representative, Enterprise Computing Services
Francisco Orozco, Jr. - primary representative, Networking and Telecommunications
Edward Ostrander - secondary representative, Academic Technology
vacant - secondary representative, IT Infrastructure and Identity Services
vacant - secondary representative, Client Services
vacant - secondary representative, Web and Mobile Services
vacant - secondary representative, Enterprise Computing Services
vacant - secondary representative, Networking and Telecommunications