Free Computer Help for Students and Employees

Friendly, helpful staff look forward to assisting and educating you in the areas of general computing, technology at OSU, effective application use, and security of your computer and personal information. We believe our efforts to enhance your interaction with the technology at OSU will be very successful.

Services Available

  • Help with password changes and login problems
  • Application support (Word, Excel, PowerPoint, etc.)
  • Operating system problem or error diagnosis
  • Assistance and education with malware removal
  • Laptop service for personal devices (To best serve you, we require you to stay with your laptop for 30 minutes to ensure the problem is completely understood and we have enough details from you to solve the problem.)
    • Basic hardware diagnosis
    • Simple hardware replacement: hard drive, CD-ROM, battery, RAM
    • Laptop wireless connectivity
    • Operating system installation/rebuilds
    • Wireless printing
  • Residence hall network (ResNet) connection help
  • Technology education
  • ONID, unified OSU accounts, Canvas, Online Services, and other campus technology support
  • Referrals to the appropriate place for help

Our goal as a team is to help you overcome your computer problems, to the best of our ability. 

Services NOT available 

  • Intensive hardware repairs - such as motherboard or LCD screen replacements - on personal devices.
  • Unassisted customer data backup for personal devices. You must be present at all times. We prefer that you also bring your own backup medium, although we also have temporary, 30 day storage available.

Location

The walk-up service is located in Milne Computer Center room 201. Find us on Google Maps.

Photo of Milne Computer Center from outside.

FAQ

What is the IS Service Desk?

Why is it called the "Service Desk"?

What is "IS"?

Is Community Network going away?

Has Community Network changed from support provided by staff to support provided by students?

Has the OSU Computer Helpdesk gone away?

Are all of the "walk-up" services moving from the Valley Library to Milne?

Can employees get help from the IS Service Desk?

Why did I get an email called "Service Desk Survey Request"?