Instructors may request that we install software in one of our computing labs or on the Citrix Apps Server.

Process & Requirements for Instructors

  • Fill out the request form below two (2) weeks prior to the time the software is needed
  • Deliver any software installation media or provide download information two (2) weeks prior to the time the software is needed
  • Provide proof of valid licenses and number of licenses avalible for us to use
  • Provide all installation documentation

Software delivered with shorter lead time will result in a first-come, first-serve basis with an installation period of up to 2 weeks.

Testing Requirements & Support Information

  • Instructors will be notified when their software is installed and ready to test.
  • Instructors should test software installed in a computing lab at least 48 hours prior to their first class to make sure it is working according to their needs.  While we can test the most basic operations (launch, open, save, etc), we do not have the expertise to determine whether the software fulfills all class needs.
  • Instructors should test software installed on our Citrix Apps Server at least one (1) week prior to their first class to make sure it is working according to their needs.
  • While the Service Desk can assist users with general computer problems and supported software, they will not be specifically trained in the use of installed class software. The only form of support available to students requesting assistance on specific software will be the vendor's documentation. Further questions will be re-directed to the class instructor or department, as applicable.
  • If an instructor wishes to install software that needs frequent updates, data revisions, etc, special arrangements may be made. Please contact the Campus Labs Coordinator..

Software Installation Request Form

If it is a site license please type in "Site"
A faculty expert, someone who knows the software well and could assist us in case problems arise with the software