Frequently Asked Questions
What is two-step login?
Two-step login is a way to protect your account by requiring both something you know (password) with something you have (smartphone or tablet).
How do I enroll?
Start by clicking the Opt-In button and follow the steps on screen. The Duo Guide provides instructions on enrollment and an overview of how Duo works.
What is Duo Push?
Duo Push is the easiest way to perform two-step login on your account. Read more about Duo Push or watch the following video to see how easy it is.
What if I don't have a smartphone or tablet?
You can also use a hardware token purchased from the Beaver Store. Once purchased, you must add it to your account. Only hardware tokens purchased from the Beaver Store will work for Duo.
What should I do if I don't have cellphone or wifi service?
You can generate a passcode by opening the Duo app, tap the key icon on the screen next to Oregon State University, enter the six digit code displayed onto the OSU Login screen.
I lost my phone, how can I use Duo?
If you lose your device that is enrolled in Duo, please notify the Service Desk immediately. They can assist you in gaining temporary access to your account until you have a new device.
Can I enroll more than one device?
Yes, you can. In fact, if you have more than one device, we strongly recommend it. It provide you with options if something unfortunate happens to one of your evices.
What devices work with Duo?
Android, iOS (including Apple watch), and Windows Phone
What should I do if I don't seem to be receiving my push notifications?
Open the Duo app on your device and the push notification should be waiting there. You can read more about troubleshooting Push notification issues for iOS and Android.
What are the effects on other ONID logins?
Opting into Duo means that some web-based logins to OSU services will also require your approval through Duo (either approving via the app, or entering the token 6 digit number). (link to/include login screens?)
What is SSO?
SSO stands for Single Sign On and means you use one login/password (and 2nd factor if enabled) to login to multiple, different services. Examples of SSO logins are when you login to onid.oregonstate.edu, or login to portal.microsoft.com to download Office 365. In both cases, you use your ONID id (for example, email@example.com) and password to access that service without needing to create a new account for that service.
Does this affect wifi access/login?
No, using OSU Secure or OSU Access will still only ask for your ONID login and password.
Does this affect my logging into my computer?
No, logging into your computer is not affected by opting into Duo. You just need your normal login and password. can assist you in gaining temporary access to your account until you have a new device.
Who can issue me a bypass code?
Employees can receive a bypass code from the following local IT support groups:
CoSINE (College of Science & Liberal Arts)
University Housing and Dining (UHDS)
The IS Service Desk can generate a bypass code for any user.