The guides below walk through the process of adding/updating your Exchange Online account for common devices and mail clients.   

   Windows

   MacOS

   Phones and Tablets

Access your email from any web browser by visiting https://outlook.office365.com.  

Outlook on the Web

Windows 

1.  Open the Outlook application.  If this is the first time launching Outlook, you will automatically be prompted to enter your email address.  If this is not your first time opening Outlook, select Add Account available under the File –> Account Settings menu.

2.  Enter your email address in the [email protected] format, then click Connect.


3.  Click on Exchange as your account type


4.  Enter your OSU Login password, then click OK


5.  You may be redirected to the OSU Federated Login page.  The Username should be entered as [email protected].  Enter your OSU Login password in the following Password field, then click Sign In.


6.  Click OK to complete the account setup wizard.


1.  Open the Outlook 2016 application. 

2.  Select Add Account under the File –> Account Settings menu.


3.  Choose to add an E-Mail Account.  Enter your OSU account information.  The E-mail Address should be entered in the [email protected] format.  Enter your OSU Login password in the Password fields, then click Next.


  • If prompted, Allow Outlook to auto discover the server settings and check the box for Don't ask me about this website again.


  • You may be redirected to the OSU Federated Login page.  The Username should be entered as [email protected].  Enter your OSU Login password in the following Password field, then click Sign In.

5.  Click Finish to complete the account setup wizard.


MacOS

1.  Open the Microsoft Outlook application.


2.  If this is your first time launching Outlook, you’ll receive a prompt to enter your email address.  Enter your OSU email address in the [email protected] format. 

  • You may be redirected to the OSU Federated Login page.  The Username should be entered as [email protected].  Enter your OSU Login password in the following Password field, then click Sign In.


  • You can also add accounts from the Outlook –> Preferences –> Accounts menu.
    • On the Exchange account settings screen, enter the following information:

  Method: Username and Password
  Email Address: [email protected]
  Domain\username: username
  Password: OSU Login password

  • After entering your account information, click Add Account.
  • Please note, using [email protected] when setting up your account may result in errors.  Enter your email address in the [email protected] format.


3.  Your Exchange Online account is now added to the Outlook mail client.  Click the Done button to exit the account setup wizard.


1.  Open the Mail application.


2.  From the Mail menu, select Add Account...


3.  Choose Exchange as the account provider, then click Continue.


4.  Enter your full name, and your OSU email address in the [email protected] format. Then click Sign In.


5.  Choose the Sign In button. 


6.  You may be redirected to the OSU Federated Login page.  The Username should be entered as [email protected].  Enter your OSU Login password in the following Password field, then click Sign In.


7.  Select the content you’d like to sync with your Mail client, then click Done


You’ve successfully added your Exchange Online account to your Apple Mail client.

Phones and Tablets - Apple iOS

The Outlook app is more feature rich than the default iOS Mail app, and will offer an interface and experience more consistent with the Outlook for Web and desktop Outlook applications.


Update your Existing Microsoft Outlook App

You may not need to make any changes to your Microsoft Outlook app.  If you receive any errors syncing your email after your account is migrated to Exchange Online, follow the steps below to remove your existing account.  

1.  Open the Microsoft Outlook App on your device.  

2.  You may be prompted to sign into your Exchange account.  Tap Sign In

3.  Tap the round colored icon with your initial(s).  

4.  Tap the Gear icon to go to Settings. 

5.  Select your existing OSU email account.  

6.  Tap Delete Account.  Select Delete from this device and then tap Delete

7.  Skip to Step 2 of the new install steps below.  


Setup a New Microsoft Outlook App

1.  Install the Microsoft Outlook app from the App Store, then open it.


2.  Enter your OSU email address in the [email protected] format, then click Add Account.


3.  Enter your OSU Login password in the Password field, and OSU in the Description field, then click the check Sign In


  • NOTE:  If your account information is not configured automatically, please try re-entering your password and/or check your Internet connection.

4.  Click Maybe Later to proceed to your inbox.



 

You’ve successfully added your Exchange Online Account.  Note: it may take a few moments for your emails to download.

This guide was created on a device running iOS 11.  Ensure your iPhone or iPad device is connected to WIFI before proceeding.


Update Existing Default Mail App

You may not need to make any changes to your default mail app.  If you receive any errors syncing your email after your account is migrated to Exchange Online, follow the steps below to remove your existing account.  

1.  Open the Settings app and tap the Passwords & Accounts menu.


2.  Select your existing OSU email account


3.  Scroll to the bottom and tap Delete Account.  Next, follow the steps below to re-configure your OSU email on the default mail app.  


Setup New Default Mail App

1.  Open the Settings app and tap the Passwords & Accounts menu.


2.  Tap Add Account.


3.  Tap the Exchange option.


4.  In the Email field, enter your OSU email address in the [email protected] format. In the Description field, enter Exchange, then tap Next.


5.  You’ll receive a prompt asking if you’d like to sign in to your Exchange account using Microsoft.  Tap the Sign In option.


6.  In the Password field, enter your OSU Login password, then tap Next.


7.  You will be asked to choose which items you’d like to sync with your device.  The recommended method is leaving all toggles switched On, but at least select Mail.  When you have finished adjusting your sync settings, tap Save.


You have successfully added your Exchange Online account to your iOS device.

Phones and Tablets - Android

The Outlook app is more feature-rich than the default Gmail app, and will offer an interface and experience more consistent with the Outlook for web and desktop Outlook applications.

If you are currently using Outlook app on your Android device to access your OSU Exchange mailbox, you may need to remove your old account information from the settings and then add the account again after your migration to Exchange Online by following the steps under Update your Existing Microsoft Outlook App.


Update your Existing Microsoft Outlook App

1.  From the Settings menu, select Accounts & sync (this may be named Accounts on some versions of Android).

2.  Select Corporate (this may be named Exchange or Exchange ActiveSync on some versions of Android).

3.  Tap the Remove Account button (this may be named Delete Account on some versions of Android).


Setup a New Microsoft Outlook App

1.  Install the Microsoft Outlook app from the Play Store.


2.  Open the Microsoft Outlook app, and tap Get Started.


3.  Enter your OSU email address in the [email protected] format.


  • Your device may find existing Email accounts on your device.  If your OSU email account is among these accounts, ensure the account is checked, then tap Add Accounts, and log in as requested.


4.  Enter your OSU Login password in the Password field, and Exchange in the Description field, then click the check mark.  


5.  Click SKIP to proceed to your inbox.


You have successfully added your Exchange Online Account.  Note: it may take a few moments for your emails to download.
 

Some Android devices may have slightly different menus and settings when adding an Exchange account.  However, in general the process should be similar to follow the steps outlined here.  Some Android devices have not been able to successfully configure email through the default mail app and have chosen to use the free Microsoft Outlook app instead.  If you are currently using your default mail app on your Android device to access your OSU Exchange mailbox, you may need to remove your old account information from the settings and then add the account again after your migration to Exchange Online.


Update your Existing Default Mail App

Start by removing your existing account:

1.  From the Settings menu, tap Accounts (this may be named Accounts  & sync on some versions of Android).

2.  Select Exchange (this may be named Corporate or Exchange ActiveSync on some versions of Android).

3.  Tap the Remove Account button (this may be named Delete Account on some versions of Android).

Next, follow the instructions below under Setup a New Default Mail App to configure your email for Exchange Online.


Setup a New Default Mail App

1.  Open the Settings app on your Android device.


2.  Scroll down and tap on the Accounts settings option (this may be named Accounts  & sync on some versions of Android).


3.  Tap the Add account option.


4.  From the list of account types, select Exchange (this may be named Corporate or Exchange ActiveSync on some versions of Android).


5.  Enter your OSU email address in the [email protected] format, then tap Next.


  • If you are not successful after completing step 5 as listed above, please select MANUAL SETUP for this step and enter the following information.  

6.  Enter your OSU Login password, then tap Next.


7.  You may be directed to sign in to Oregon State University Federation Services.  Enter your OSU email address in the [email protected] format and your OSU Login password and tap Sign in. 

8.  You may receive a Microsoft Permission requested message, tap Accept

9.  You may receive a Redirect Request prompting for permission to send account info to autodiscover.oregonstate.edu, tap OK.


8.  You may be asked to accept a Privacy Policy, if so tap Agree

9.  Account configuration should be completed automatically.  Tap Next to continue.

10.  You may receive a Remote Security Administration request, if so, tap OK.   To allow remote security features, scrolling down to and tapping Activate under Activate device admin app.  Please note, OSU does not leverage remove security features. 

  • Selecting Cancel on this prompt exits the setup process. 


11.  The account name will default as [email protected].  You may optionally change the account name.  Tap Next to complete the setup process.


You have successfully added your Exchange Online email and calendar account to your Android device.  

POP or IMAP Configuration

If you have POP or IMAP configured on your device, you will need to reconfigure it after your migration.  If you’re not sure, ask your local IT support staff if you are using POP or IMAP, and they can help you reconfigure it.  If you know that you have POP or IMAP configured on your device and feel confident that you can make the adjustments yourself, the details are listed below.

POP3 

  • Incoming Mail Server: outlook.office365.com
  • Port: 995

IMAP4

  • Incoming Mail Server: outlook.office365.com
  • Port: 993
  • Connection Security/SSL: SSL
  • Authentication:  Normal Password

SMTP 

  • Outgoing Mail Server: smtp.office365.com
  • Port: 587
  • Connection Security/SSL: STARTTLS
  • Authentication:  Normal Password

Username