Frequently Asked Questions
Q: The app isn't working on my Android 8.0 device!
A: Try uninstalling the app and download the most recent version.
Q: Why are you creating this app?
A: To create a unified mobile experience to accomplish a variety of day-to day tasks previously only available via a desktop web browser.
Q: Is OSU Mobile available for my device?
A: OSU Mobile is available on iOS and Android devices.
Q: How did you choose the platform for the app?
A: The platform OSU Mobile is built on was chosen due to its flexibility, ease and quickness of development, and variety of integrations into existing OSU systems and procedures.
Q: Can/Why can't OSU Mobile do ______?
A: We are constantly working to add features and improve the user experience of OSU Mobile. In order to do this, we need your feedback to build the best possible mobile experience.
Q: What about the OSU Guidebook, how is OSU Mobile different?
A: We are working closely with the Division of Student Affairs (who have been coordinating the OSU Guide app) to manage the transition between these two services.
There will be some crossover; we will continue to use the OSU guide this academic year, especially with first-year students.
Some of the content/functionality that you currently see in the OSU Guide app will be transitioned to OSU Mobile over time.
Some Guidebooks will likely be carried in to the future and will continue to stand alone; for instance, some groups that use Guidebook feel that it’s a great platform for events.
The OSU Mobile platform will offer improved functionality versus Guidebook (transactional capability, directory, etc)
The OSU Mobile apps are a centrally provided offering with centralized support. In many ways the service is the result of a cross-campus partnership.
Q :I cannot seem to change the notification settings on my Android phone.
A: This is a known problem and will be fixed in an upcoming release.
Q :Why does the app ask for access to so many phone capabilities when it is installed?
A: The OSU Mobile app has a rich set of modules, and as you use different modules in the app it will need access to those phone capabilities.