Information Services seeks to communicate with the OSU community about the changes we make to the IT systems that we manage. Our goal is to manage, maintain, and upgrade systems in a thoughtful way so that we minimize negative impact to services and customers.
Achieving this goal requires that we plan changes carefully, consult with members of the community regarding planned changes, and respond to unplanned changes systematically to ensure minimal downtime.
Change Management is the formal term for defining our policies and processes.
While all Information Technology units on campus are encouraged to practice diligent change management and are welcome to submit their changes to to Change Advisory Board for review, the following policies apply only to services and systems operated by Oregon State University's Information Services.
The Incident Response policy does not apply to Security Incidents, which are covered by the Information Security Manual section 502: Incident Response and Escalation.
The IS Change Management Policy defines three types of changes based on the ITIL framework for service delivery. These changes are:
The IS Change Management Policy requires that all changes be reviewed. Normal / Medium changes should be submitted to the Change Advisory Board (CAB) for review.
The CAB reviews change requests daily between 8 AM and 5 PM on business days, and meets weekly on Wednesday afternoons at 3:30 PM.
CAB membership currently consists of:
Raul Burriel (Chair) - primary representative, Academic Technology
Emily Longman (Vice-chair) - representative, Office of Information Security
Max Cohen - primary representative, Customer Experience
Chifundo Lemani - secondary representative, Customer Experience
Marc Cholewczynski - secondary representative, Academic Technology
Ryan Fordham - primary representative, Digital Experience
Sarah Payne - secondary representative, Digital Experience
Reed Byers - primary representative, Administrative Technologies
vacant - secondary representative, Administrative Technologies
Tim Bateman - primary representative, NOC
Russell Faulk - secondary representative, Telecom
Dion Baird - primary representative, IT Infrastructure
vacant - secondary representative, IT Infrastructure
Jason Peak - primary representative, Identity and Access
Chris Evans - secondary representative, Identity and Access
Jim Galloway - primary representative, Endpoint Management
Wayne Jardine - primary representative, OSU Extension Service