Information Services seeks to communicate with the OSU community about the changes we make to the IT systems that we manage. Our goal is to manage, maintain, and upgrade systems in a thoughtful way so that we minimize negative impact to services and customers.
Achieving this goal requires that we plan changes carefully, consult with members of the community regarding planned changes, and respond to unplanned changes systematically to ensure minimal downtime.
Change Management is the formal term for defining our policies and processes.
The IS Change Management Policy defines three types of changes based on the ITIL framework for service delivery. These changes are:
The IS Change Management Policy requires that all changes be reviewed. Normal / Medium changes should be submitted to the IS Change Advisory Board (CAB) for review.
CAB membership currently consists of:
Raul Burriel - Chair / primary representative, Academic Technology
Max Cohen - Vice-chair / primary representative, Client Services
Michael McDonald - primary representative, Web and Mobile Services
Matthew Brabham - secondary representative, Web and Mobile Services
Reed Byers - primary representative, Enterprise Computing Services
vacant - secondary representative, Enterprise Computing Services
Francisco Orozco, Jr. - primary representative, Networking and Telecommunications
vacant - secondary representative, Networking and Telecommunications
Marc Cholewczynski - secondary representative, Academic Technology
Chris Evans - primary representative, IT Infrastructure and Identity Services
vacant - secondary representative, IT Infrastructure and Identity Services
vacant - secondary representative, Client Services
Emily Longman - representative, Office of Information Security
CJ Keist - representative, Division of Arts and Sciences
These policies apply only to services and systems owned by OSU Information Services.
The Incident Response policy does not apply to Security Incidents, which are covered by the Information Security Manual section 502: Incident Response and Escalation.