What is a file sharing program?
A file sharing program is a program designed to distribute or receive digital files over a network, typically a peer-to-peer model.
What are some common file sharing programs?
- Ares (Galaxy)
- DC ++
Are file sharing programs safe?
Even if the program itself contains no viruses, it is always possible to inadvertently obtain a virus by downloading an infected file. For these reasons, the Service Desk will remove any file sharing program we see on a machine, not limited to those listed above. We must do this in order to provide a safe, secure network for all of our users.
What is the OSU Computer Helpdesk policy on cleaning machines with file sharing programs?
If we see a file sharing program on a machine, either in the course of a virus scan or if it is listed in the programs menu, we will remove the program. We will not remove your files as long as they are not infected. In addition to the reasons listed
in the section above, the Service Desk will remove file sharing programs because they usually interfere with our attempts to clean your machine. As a response to the growing number of virus infections we have seen, we are implementing a three-strike policy concerning machines that are infected and using file sharing programs.
- The first time your machine is infected, we will help and teach you how to disinfect your machine by removing any viruses and spyware programs. YOU, our customer, must be present for the duration of the virus scanning and removal, if you intend to exercise option 1 below. We will install the latest version of Symantec Endpoint Protection and SuperAntiSpyware with the latest definitions. We will also give you information on how viruses and malware infect machines and how to backup and protect your valuable data. Finally, we will assist you in backing up and/or recovering your documents and pictures as long as you comply with our backup policy
- We will not be able to assist you in backing up or recovering any media files not created by you.
- Virus removal is a time consuming process so in order for you to understand this, you must be present during all scans and virus removal. If you do not wish to remain, we will provide you with detailed instructions on how to remove most viruses/malware along with a copy of the OSUWare CD.
- We will only help you back up or recover critical school documents.
- If you bring your machine in a third time and have failed to follow the preventive steps we have provided you, we will give you detailed instruction on how to remove most viruses/malware and a copy of the OSUWare CD.
- We will not help you back up or recover any data.
- Install, configure and scan the anti-virus programs on-site with assistance and education provided by a Service Desk consultant.
- Receive help from a Service Desk consultant to install and configure the anti-malware programs. Scan your computer within the library and bring the scan results back for removal help.
- Receive help from a Service Desk consultant to install and configure the anti-malware programs. Scan your computer at home or another location after a Service Desk consultant provides instructions for removal.
You, our customer, must take your laptop when you leave. We do not have the space or a secure location to keep your laptop overnight. There are NO exceptions to this policy.