Service Desk Laptop Service Policy

Available to all OSU students and employees in Milne Computer Center 201.

Services Available:

• Application assistance
• Operating system diagnosis
• Operating System Rebuilds (Backup and Reinstallation)
  • Customers must have their own media/license keys
• Basic hardware diagnosis
• Basic hardware repair/replacement (RAM, Hard Drive)
• Wireless connectivity (OSU_Secure, eduroam, Visitor)
• Virus/malware removal assistance and education
• VPN installation and user education
• Assistance setting up laptop to print to BeaverPrint

Services NOT Available:

• NO extensive hardware repairs (Mainboard replacement, screen repair and such)
• We cannot install software or operating systems without a valid license key

Virus/Malware Removal:

• Service Desk consultants provide education and removal materials to the customer.
• Service Desk consultants will provide preventative methods to customers to prevent future infections.