Computing Labs

Instructors may use this form to request that we install licensed software on the Citrix Apps Server.

• This applies to: our Citrix Apps Server.
• This form is for software already licensed to a department, school, college or the University as a whole.  Do not use this form to request purchase of software licenses: those requests should begin with your department, which may need to identify funding for the purchase.
• We will not install pre-release (beta) or evaluation versions of software in the labs or classrooms.

Process & Requirements for Instructors

• Fill out the request form below two (2) weeks prior to the time the software is needed.
• Deliver any software installation media or provide download information two (2) weeks prior to the time the software is needed.
• Provide proof of valid licenses and number of licenses avalible for us to use.  As mentioned above, if the software is not yet licensed, you must start that process with your department.
• Provide all installation documentation.

Software delivered to us with shorter lead time will be accommodated in the order of request, with an installation period of up to 2 weeks.  In addition, it may take considerably more time to install large or complex software packages, or software which does not conform to industry-standard conventions for installation and licensing.

Testing Requirements & Support Information

• Instructors will be notified when their software is installed and ready to test.
• Instructors should test software installed in a classroom or computing lab at least 48 hours prior to their first class to make sure it is working according to their needs.  While we can test the most basic operations (launch, open, save, etc), we do not have the expertise to determine whether the software fulfills class/curriculum needs.
• Instructors should test software installed on our Citrix Apps Server at least one (1) week prior to their first class to make sure it is working according to their needs.
• While the Service Desk can assist users with general computer problems and supported software, they will not be specifically trained in the use of installed class software. The only form of support available to students requesting assistance on specific software will be the vendor's documentation. Further questions will be re-directed to the class instructor or department, as applicable.
• If an instructor wishes to install software that needs frequent updates, data revisions, etc, special arrangements may be made. Please contact the Campus Labs Coordinator..

Software Installation Request Form